Manager Customer Service
Resume:
by
My objective is to obtain a position at a progressive, forward thinking company who has embraced technology and eliminated or avoided being bogged down with outdated ways of working and thinking. This company should not be afraid to call shenanigans on bad ideas and be willing to dismiss those who perpetuate excuses, flounder in mediocrity and make others pull out their hair in frustration. Additionally, I would like said company s pay to be merit based rather than reflective of what presidential administration an employee was hired in.
(coming soon)TRADE SKILLS
15 + years of print & design industry experience
Extensive knowledge of Adobe Creative Suite software, including: Illustrator, InDesign, Photoshop, Dreamweaver and Acrobat with QuiteImposing and PitStop, along with strong working knowledge of Quark, Multi-Ad Creator and the current Microsoft Office software suite. Through my many years of experience in the printing and graphic design industry I have developed a tremendous amount of knowledge in the area of design, pre-press, file preparation and customer service, thus preparing me to be an extremely valuable asset to any company that enlists my services.EXPERIENCE
New Castle News Jan-2011 to Present
27 North St, New Castle, PA 161011
phone: 724-***-****
Graphic Designer: Create quality advertising and promotional pieces for newspaper while maintaining strict adherence to printing specs and client requests. Function as part of a team in a fast paced environment that can offer changes at any moment. I also function in Dispatch which includes laying out of the daily paper and 2 weekly products. Duties also include entering insertion order from Sales Reps and national buyers.
Staples Print & Copy Center Mar-2010 to Present
1675 Rt 228, Cranberry Twp., PA 16066
phone: 724-***-****
Copy & Print Center Expert/ Department Manager: Manage print center for #2 copy supply chain in the United States. Supply ordering, machine maintenance, employee management, labor scheduling and cost control. Consult with customers to match Staples services with their respective needs and budgets while increasing the center s profitability and average customer spend. Use corporate tools to develop customer loyalty and trust with Business Discount and Rewards programs. Produce printed products, bindery and cash handling activities.
AlphaGraphicsMay-2005 to Jan-2009
750 Chauvet Drive, Pittsburgh, PA 15075
phone: 412-***-****
Pre-Press / Graphic Designer: Molded ideas into functional products in an extremely fast-paced, print shop environment. Pre-flight and process client s files for both offset and digital press print production using a PDF work-flow. Produced plates using Symphony RIP system, and organized, quoted and invoiced projects using PrintSmith. Took part in the growth of this company as it went from an upstart to $1,000,000 plus per year in sales, in under 3 years.
Plastikoil of PA Inc.Jan-2005 to May-2005
230 W Kensinger Dr, Cranberry Twp, PA 16066
phone: 724-***-****
Collator Operator: Operated 24 bin high speed collator in a production environment.
Hess Commercial Printing Sept-2004 to Dec-2004
703 Wilmington Ave, New Castle, PA
phone: 724-***-****
Graphic Designer / Pre-Press: Created energetic and appealing graphic images for clients. Organized work flows to DI and offset presses. Created plates, color match proofs and established consistency in work.
Kinko s / FedEx OfficeNov-96 to Feb-04
19095 Perry Highway, Mars, PA
phone: 724-***-****
Project Manager: Responsible for organization, production, quoting and quality check of printed jobs for multi- million dollar location. Position required extensive knowledge of Adobe s and Microsoft s software packages, along with direct contact with customers in regards to Print to Kinko s, Web Order, and Corporate Accounts. Consulted with Corporate Account Manager and Major Account Manager regarding scheduling and capabilities for large-scale jobs. Daily duties also included staff and machine management, account and cash handling and machine operation.
Key-Op: Produced both color and black and white products to meet customer s high expectations. Operated a variety of imaging equipment, including but not limited to Xerox Docu-Tech with scan workstation, and complete fleet of Canon, Xerox, Lanier and HP equipment. Performed all aspects of bindery and customer service. Process and pre-flight all digital media.
Thornhill Printing 05-96 to 11-96
155 Commerce Dr., Freedom, PA
phone: 800-***-****
Folder Operator/ Catcher: Organized printed materials for final phase of production and shipping for large Trade Only printing company.
D&H Marketing9-95 to 5-96
703 Commerce Drive, New Castle, PA 16101
phone: 724-***-****
Graphic Designer: Designed direct mail marketing for upstart advertising company.
Press Operator: Ran 2-color offset printing press, created plates, operated stuffers, collators, folders, cutter, etc.
The Copy Shop2-95 to 10-95
3447 Wilmington Rd., New Castle, PA 16105
phone: 724-***-****
Pressman & Graphic Designer: Pre-Press operations included metal and poly-plate production, press operation, layout and design of camera-ready art, illustration, copying, binding, folding, customer relations.EDUCATION
Art Institute Of Pittsburgh
420 Blvd. of the Allies, Pittsburgh, PA
Associates Degree – Major in Visual Communications,
minors in both Illustration and Digital Graphics.
Lawrence County Vo-Tech
750 Phelps Way, New Castle, PA
General Studies – 3 year major in Commercial Art and Graphic Design.
Laurel Jr, Sr High
2497 Harlansburg Rd, New Castle, PA
General Studies – Elective classes included Art and Mechanical Drawing.
Testimonials
Josh Drespling was very timely and professional in his approach to developing our initial business brochures and our first website. The logo creation and creative ideas have become our signature at GreenHeatlp. The ease of wording and appearance changes was refreshing. I highly recommend Josh for any creative projects.
Les Scott. GreenHeatlp. Les Scott, GreenHeat LP
Josh and Majesty Marketing have done great work for me and my company. They have designed my website http://www.dynamicsv.com and it turned out awesome! I have also used them for business cards and other projects. Everything that they have done for me has gone beyond my expectations! I would recommend Majesty Marketing to any and all! Chuck Kountz, Dynamic Sound & Vision
Josh has printed business cards for me numerous times for multiple companies I work for. I know that each and every time I call him, I can expect nothing less than the best. The designs are top quality and the printing is extremely fast. I would not take my business anywhere else. I will always recommend him to anyone looking for exceptional work. Charity Yohman
Mr.Drespling is our band's only printing source. T-shirts, flyers, posters they are all in his hands and all done top notch with the best available resources . He is not only our "graphics guy" but his visions and direction are key to our growth as a band. Chris Lykins, 12 Gauge Justice (band)
Josh is above all the most efficient co-worker I ve ever seen. I am often surprised that with the speed of his production that more mistakes aren t made. His presence in the times we have a heavy production load is a relief to everyone. Robert Z., Former Manager
I just want to say a big THANK YOU for the wonderful job you did on website http://www.bossstudios.net and the business cards both for Boss Studios and DND Auto Collision, thanks again Josh! Dan Sabella, Boss Studios
Josh, I appreciate your professional help & advice. You really hit it spot on with your advice, captured the feel of my business, and made an overwhelming process enjoyable. It is refreshing to have someone as responsive as you to work with. When I had questions or a request, you made sure you knew what I wanted, gave me options and advice, and got it done quickly. Kathy Parsons, CEO, http://www.WasatchPetCare.com
Last night we came in for a series of print and Josh showed us exceptional courtesy, help and assistance. Due to the late hour, unpleasant nature of our job, we really appreciated Josh s help. Layah Gathoway, Pensic War Groups Association
Josh, I want to take a moment to thank you for the professional job that was done on my business cards. You gave me many options to choose from and then worked with me in helping me to decide what was best for my need. Once the my decisions were made, the completed product was delivered to me very quickly. Thank you for a job well done. Robert Ricciardi
Josh is one of those people that you can safely assume will know what to do in any situation. He frequently saves the day by pulling a trick out of his hat and saves us a service call or a trip to another store. Mike K., FedEx Kinko's Manager
Josh was recommended to me by a friend, and I am glad that he was. My business cards turned out better than I had pictured in my mind. He was able to take what I wanted, and make it better! I will definitely be using him in the future! Kerri Gruber, Stiener Steel
Recent Work
LINKS
Josh Drespling - *****@****.*********.*** - Design . Photo . Web . Print -
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