Manager Project

Josh Rawlings

Program Management, Information Architecture and Web Design Consultant

Summary of Professional Qualifications

Proven Program and Project Manager: Six (6) years managing teams of 5 to 20 for cross-

browser website

development focused on programing/customization/User-

Experience projects leveraging JavaScript, Silverlight,

Cloud computing and other industry standard tools. Leadership and management of global technology programs,

internet technology and consulting training, and hundreds of live corporate events for clients including Microsoft,

Bill and Melinda Gates Foundation, Avanade, Accenture, and Vulcan.

Experienced Information Architect, Web and Graphic Designer: Nine (9) years creative direction, User Interface and

User Experience design for multi-

tier websites, mobile and tablet compatibility, and production for digital web,

print, and live events. Experience providing rich artwork and design for fortune 500 companies, corporate

businesses, agencies and numerous clients.

Ownership and reliable delivery of Design, Public Relations and Marketing programs: Success working with clients

from Idea and Concept Phases through Development, Production, Delivery and ongoing maintenance.

Award winning Professional Musical Artist & Composer: Pianist, Composer, Vocalist, Performer and Manager

specializing in Jazz Improvisation, Funk/R&B, Soul, Blues and numerous popular music styles. Recorded with

Macklemore & Ryan Lewis on The Heist (#1 best selling iTunes album in Oct. 2012 and #2 on the Billboard Chart);

Received 2010 Inside/Out Jazz Award for Band of the Year; Performed at Benaroya Hall in Seattle, WA; Received

2009 Earshot Gold Ear for NW Acoustic Group from the Internationally known Earshot Jazz Organization.

Professional Experience

Clients Last position held Dates

Program Manager, Information Architect, Web Designer,

DrGlover.com 2011-

Present

Marketing and Sales Manager

GreenRubino Program Manager and Information Architect 2011

Senior Web Specialist, User Interface, User Experience

PrecisionTraining.com 2010-

2011

and Marketing Consultant

Neiman Marcus Program Manager and Consultant 2010-

Present

Josh Rawlings Music / One Busy Dude Owner, Sales, Marketing, Designer and Musician 2001-

Present

Seattle Musicians Union Graphic Designer & Member Representative 2007-

2009

Microsoft Program Manager and Team Leader 2005-

2010

Gates Foundation Program Manager and Consultant 2005-

2010

Industries Creative Tools Experience

Program and Project Management Photoshop, Illustrator, Adobe Design Suite and WordPress expertise

Internet, Mobile, Web, eCommerce

Design direction, Project ownership, support to all levels of management

and Software

Digital and Print Publishing PowerPoint, Visio and general MS Office design expertise

Music and Entertainment SharePoint, Social Media, Email and Web Marketing tools

Sales, Public Relations and Marketing Information Architect, User Experience and User Interface design

Google Analytics, Search Engine Optimization, eCommerce development and

Education and Leadership

management and Cloud based technology

HTML, CSS & Java Script

Page 1 of 4

Josh Rawlings (425) 941-

1030 ****@************.*** Portfolio: www.onebusydude.com

Josh Rawlings

Program Management, Information Architecture and Web Design Consultant

Relevant Experience

DrGlover.com Bellevue, WA

Lead and provide oversight for all aspects of developing a first-

class Cloud based eCommerce website for our global audience.

Launched multi-

focused website with 3-

Tier Architecture (1. blog/website platform utilizing dynamic HTML 5, 2. SQL database and

3. Credit Card/PayPal processing) under a year with a small team while driving online sales and Search Engine Optimization for

improving ranking exponentially each month to exceed client's goals. Managing and designing compelling marketing campaigns

launch that are directly increasing website traffic and sales. Working directly with client and offshore team to create, build and

maintain a business system that works automatically to achieve client's goals and objectives.

Optimizing a seamless User Experience: Owned the entire direction of website operations, customer issues and overall risk

management for the client. Prioritized issues and bugs as they appeared and delivered results through all stages of

development. Contributed a vast number of solutions working hands-

on with the client addressing unforeseen problems with

website structure and user experience on system platform. Maintained strong and well-

organized communication with

development team and other project managers about all issues, and closely monitored them to achieve prompt results.

Results: After reviewing several areas of the website over the first 3 months, improvements were made on flattening the

website hierarchy and adding breadcrumbs for easy navigation. A drop-

down shopping cart was developed to improve the

funnel of orders to completion to reduce back-

and-

forth from shopping cart page. The homepage layout was also addressed to

deliver rich and compelling content and focus promo on key objectives in marketing cycles. Client is extremely pleased to have

a nearly automatic online business system that was custom built around his goals and objectives. Challenges that arose were

met with leadership and passionate creative thinking to deliver tangible solutions. Budget and time were always handled with

the utmost care while focusing on the top objective to deliver uncompromising results that will last for years to come.

Digital Delivery System: Developed, tested and refined the digital delivery system that was the key piece in selling eBooks,

Podcasts, Online Courses and other important digital content on the website. Used strategic thinking to create viable solutions

for cross-

browser/platform issues. Produced measurable results in minimizing overall customer inquiries/complaints about

accessing purchases. Co-

Produced and wrote original music for all digital podcast series offered online, which add up to nearly

65% of website sales and products displayed on website to date. Customers have responded favorably to the well produced

podcasts and continue to buy the podcasts on a regular basis.

Results: Gathered research, produced documentation and presented data to client and team after closely monitoring gaps in

the platform and user interface, as well as the common issues customers were facing accessing their purchases. Steered a team

of developers and project managers to find creative solutions to customer and client issues. Helped implement and direct

customizations on platform and developed a more reliable system of delivering products over multiple web browsers and

devices. Customer complaints and inquiries around product delivery/access have literally dropped to 0%, and product sales

have increased. Users now have more control on accessing their purchases and a better overall user experience that closely

resembles other successful eCommerce sites with Member Account controls.

Page 2 of 4

Josh Rawlings (425) 941-

1030 ****@************.*** Portfolio: www.onebusydude.com

Josh Rawlings

Program Management, Information Architecture and Web Design Consultant

Relevant Experience Continued

GreenRubino Seattle, WA

Program Manager and Information Architect for this leading Seattle Advertising, Interactive Design and Marketing Agency. Project

owner/leader providing work-

back schedules, plan-

of-

record, team meetings, status reports, functional spec research and

documentation, client presentations/demos, risk management/mitigation, budget management and delivery on tight schedules.

Information Architect and User Experience Designer providing reviews of client/competitor websites, custom wireframes/prototype

designs and high-

level site mapping.

Microsoft / MSN-

BING Digital Display: Project ownership for a custom co-

branded MSN/BING presentation for on-

site Kiosk.

Led the design and development team utilizing such tools as Silverlight, custom RSS Feed technology, Visual C# and streaming

video technologies. Managed this highly budget and time sensitive effort from Definition Phase to Deployment. Managed risks

and directed the team to find options to keep project on schedule and within budget. Organized all client and team

communication and dealt with client needs, unforeseen development demands and general scope changes that significantly

impacted the budget and schedule.

Results: Met client expectations for the project by keeping the deliverables on track and rallying the team together to find

time/cost effective solutions. The end product was successfully deployed at a major Microsoft worksite (visible to hundreds of

employees every day.)

Microsoft Studios / Information Architect and User Experience Review / Website Design: Information Architect on an effort

to redesign client s Internal SharePoint and External websites. Conducted an expert review of each website with the audience

and client goals in mind and offered recommendations on how to improve the overall structure and layout to achieve better

results. Worked alongside the branding department to ensure that new Microsoft Metro design principles were being utilized

and the client s story was being clearly told for each audience. Developed wireframe designs to illustrate the improvements to

the sitemap and layouts for each site and helped advise the Interactive Design team s deliverables in the next phase.

Results: Project deliverables were met and client was very happy with the improvements to each site. Both sites clearly

communicate company story and value. Site structure and main navigation names significantly improved how users find the

appropriate information. Visuals, including Calls To Action, are highly noticeable now and improve the user click-

through paths

and direction to contact the client.

Avanade / Information Architect and User Experience Review / Mobile Site Recommendations: Expert User Experience

reviews and recommendations for several User Experience and User Interface projects for Avanade Website and Mobile site.

Worked with Content Producer, Artistic Director and Project Manager to solve business and user problems on the site. Led

phone conferences with client to walk through key findings from strategic thinking and collaboration with team on each

project. Headed up important research to inform best practices and point out successful design trends for building an excellent

Mobile site. Maintained strong communication and clear presentations with client, and took special care to each task at hand.

Results: Each review was presented on time and demonstrated a high-

level of attention to detail and tangible solutions. Client

was continually pleased by the Information Architecture and User Experience recommendations and found the synergy with

our multi-

disciplinary team to be very helpful and productive. Client continues to work with GreenRubino on an almost

exclusive level for all their web design needs and future Web and Mobile developments.

Page 3 of 4

Josh Rawlings (425) 941-

1030 ****@************.*** Portfolio: www.onebusydude.com

Josh Rawlings

Program Management, Information Architecture and Web Design Consultant

Relevant Experience -

Continued

Avanade / Accenture / Microsoft Seattle, WA (vendor contract)

Program Manager providing team management, project scheduling, event coordination and leadership for corporate-

wide

programs including: Technology Summit, VP Summit, Sales Training, MEP -

Situational Leadership and Coaching Fundamentals,

Principles of Architecture, Ignition, CRM Boot-

Camp, Emerging Technologies, Advanced Consulting, etc.

Led teams to plan, prepare for and execute high-

end services for the clients. CRM Boot-

Camps and 3-

week seminars required

well-

coordinated efforts within tight timeframes. Utilized solid organizational practices, created spreadsheets and documents

for efficiency, and guided the teams from preparation to delivery.

Results: Successfully managed dozens of programs that continually exceeded client expectations and led to repeat business.

The team consistently delivered high quality, risks and issues were minimal and handled calmly and quickly, and the end

results were often photo perfect.

Additional Project Leadership with clients including: Microsoft, (SQL Software Training Program for OCS), Bill and Melinda Gates

Foundation (wide variety of projects over five years), Concur Technologies, University of Washington, Vulcan, CB Richard Ellis, etc.

Education

Bachelor of Music (2005), Cornish College of the Arts Seattle, WA

Training and Professional Development

Content Management Systems/eCommerce platform training. Zeald/WordPress training, Online

Microsoft Dynamics CRM 2011 custom development training. Avanade corporate training, Seattle, WA

Website development, Adobe Suite, DreamWeaver training. Cornish College of the Arts, Seattle, WA

Advanced Microsoft Office Suite and MS Project training. GreenRubino corporate training, Seattle, WA

National delegate, collective bargaining and lobbying training. Seattle Musicians Union, Seattle, WA

Marketing, communication & negotiation training. Martin Luther King County Labor Council, Seattle, WA

Page 4 of 4

Josh Rawlings (425) 941-

1030 ****@************.*** Portfolio: www.onebusydude.com

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