Management Training
Resume:
JOSHUA BEARD
Address Withheld
Rapid City, SD ***01
****@***********.***
www.signalboxes.net
Summary of Qualifications
Unix/Linux System Administrator, specifically experienced with FreeBSD and Debian-based Linux
systems. Diverse experience with a wide array of software and services, including multi-platform
networks. Keen attention to detail and documenting systems and procedures. Strong passion for all
things IT - as a career and as a hobby.
Technical Experience
Operating Systems
12 years Linux (Ubuntu, Debian, RedHat, Gentoo)
7 years BSD (FreeBSD, Mac OS X command-line (Darwin))
5 years Mac OS X (Desktop)
Desktop support for Windows 9x-7
Some experience with Windows Server 2003/2008
iOS and Android
Network Software
BIND9 and DHCPD
Apache (1.3.x & 2) and Nginx
Samba (SMB/CIFS), Netatalk (AFP), NFS, WebDAV
PHP, MySQL
Zimbra Collaboration Suite, Postfix, MailScanner, Maia Mailguard, SpamAssassin, OpenDKIM,
Amavis, Baruwa, Policyd, Courier, Postgrey, Dovecot
Nagios, Icinga, PNP4Nagios, Munin, Cacti (limited)
Open Directory, OpenLDAP, Active Directory
Virtualization - KVM, VirtualBox
Astaro ASG, IPTables, pf, fail2ban
Programming/Scripting
Mostly for systems administration and automation
Extensive shell scripting (sh, Bash)
PHP (Intermediate)
Advanced HTML and CSS
Professional Experience
Linux/Unix Systems Administrator, Douglas School District
Box Elder, SD January 2010 - Present
Responsible for district s FreeBSD, Linux (Ubuntu), and Mac OS X servers for 3,000+ users (staff and
students) and all of their services. Interesting challenges here, and pretty much lived on-call.
Completely rebuilt the district s server infrastructure, using Linux, FreeBSD, and Mac OS X (from
outdated systems, misconfigured systems)
Implemented network monitoring system (Nagios/Icinga, Munin)
Implemented system configuration management (Puppet)
Migrated from Active Directory and Open Directory (OpenLDAP)
Developed end-user web tools (PHP) for account migration and password management
Migrated district s DNS and DHCP to ISC s BIND and DHCPD with no disruption in service,
improving performance, management, and reliability
Redesigned mail services by implementing a mail gateway and redundant SMTP services
Wrote advanced BASH program to handle student home directory backups that are accessible
by the end-user
Implemented a FreeBSD/ZFS server for network home directories for staff and students
Implemented CalDAV and XMPP services in the district
Advised on purchasing and adoption decisions
Implemented technical documentation system
Provided mentorship to student aide/intern
Web Designer/Developer, Douglas School District
Box Elder, SD June 2011 - Present
Implemented WordPress for the district s web services, built the main site, and trained district
staff on usage
Designed and built district s main website (www.dsdk12.net)
Maintained WordPress multi-site installation for individual schools and departments. Including
managing plugins and custom theme development
Achieved superior web performance ratings on many top-tier performance rating sites (see http:/
/www.dsdk12.net/about/website-performance/)
Provided training and support to district staff on using WordPress to manage their respective
websites
Introduced a responsive website for the district - optimized for mobile devices
Established a more social presences for the district by introducing a Twitter account and e-mail
newsletter
Help Desk Lead, Douglas School District
Box Elder, SD January 2010 - January 2012
Provided end-user support to 3,000 users (staff and students) and ~2,200 computers
Provided support for miscellaneous multimedia equipment, such as projection systems and
SMART boards
Supervisory role for district s help desk with two direct subordinates
Responsible for end-user and department documentation and represented the IT department for
orientation briefings for new district employees
Managed accounts and access for all faculty and staff, as well as all 2,500 students
Coordinated support requests among the IT staff
Worked closely with technical representatives outside of our department on various projects and
emerging issues
Developed many fixes to enhance and stabilize the end-user experience (e.g. wrote several
shell scripts for client management, deployment, workarounds, etc).
Tier II Technical Support, Apple, Inc.
Colorado Springs, CO October 2008 - January 2010
Provided end-user support to customers and business using Apple products; especially Apple s
computers, Mac OS X, Apple software, and other Apple technologies
Promoted to senior agent after only eight months with the company
Was the go-to Unix guy for my colleagues
Responsible for peer and Tier I reviews (call review, adherence review)
Acted as technical supervisor to Tier I agents
Handled customer s sensitive issues, such as safety issues with Apple products, new product
defects, complaints, policy compliance, etc
Developed rapport and relationships with customers on detailed issues with Apple s products
(e.g. regular personal correspondence about a particular issue)
Liaison between Apple product engineers and end-users
Signal Support Systems Specialist, United States Army
Fort Carson, CO August 2006 - October 2008
Graduated at top of class from Advanced Individual Training
Earned waiver for early promotion to E-4 from battalion commander for performance and
demonstration of leadership
Awarded Army Achievement Medal
Supported battalion (~300 personnel) network and communications equipment; including
computers, tactical radios, GPS, network services, and multimedia systems
Responsible for establishing battalion communications quickly in deployment scenarios (satellite
link, network, VOIP, radio communications, battlefield monitoring systems)
Provided training to communications colleagues and end-users
Served as battalion Information Management Officer and Information Assurance Security Officer
Honorable discharge with active Secret security clearance
Education and Training
US Army Basic Training, Fort Benning, GA, 2006
US Army Signal School, Honor Graduate; Fort Gordon, GA, 2006/2007
Information Management Office course, Fort Carson, CO, 2007
Apple Certified Macintosh Technician, 2009
Autodidactic Studies
References
Available upon request
Revised 2012-12-23
Contact this candidate