Customer Service Technician
Resume:
Jonathan Brucato
** ****** ****** *******, ** ***34 508-***-**** ********@***.***
Education
Wentworth Institute of Technology, Boston, MA, 2011
Computer Networking and Information Systems
Profile
Well versed in many levels of IT / Technical support. Genuine interest for information systems. Several years
active as an IT technician at varying positions. Currently employed part time as a Geek Squad Agent - Best Buy
Corp.
Works well under pressure. Easily adapts to project teams. Capable of communicating technical goals with
customers and management.
Technical Skills
Project Management Advanced in Windows Versed in Hardware
Basic Programming in Environment Solutions
C++/Java Customer Service General Understanding in
Network Support Marketing & Sales Unix / Linux
Virtualization Basic Database Support
Experience
CUSTOMER SERVICE/ CUSTOMER CARE
Lengthy employment with front desk support at high school, collegiate, private and retail levels:
o Offsite user end, network, data storage, security consultation Worldband Communications
o Weekly customer support experience with Geek Squad Best Buy Corp.
o Desktop troubleshooting and repair Department of technical services, Wentworth Institute of
Technology
IT WORK / ACHIEVEMENTS
Three consecutive employment terms with Milford Public Schools:
o Construction of several lab environments
o End user data migration, back-ups, recovery.
o Student security isolation.
Proposed several IT solutions, some of which implemented in school district:
o Written plan to coordinate offsite remote assistance using freeware.
o Lab implementations to accomidate more students.
Employment History
Photo/Media Specialist, Club T Entertainment Current
Geek Squad, Best Buy, Watertown Fall 2009
Geek Squad, Best Buy, Framingham Summer 2009
IS/IT Co-Op, AIR Worldwide Corp Spring 2010
Service Technician, Milford Public Schools Summer 2009
Intern, World Band Communications, Inc. Summer 2008
Service Technician, Milford Public Schools 2005-2006
Custodial Services, Milford Public Schools 2004-2005
Councellor, Extended Day Child Care, Milford Community 2005-2007
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