Sales Manager

Franklyn McKesson

Email: *********@********.***

Address: **** ****** **** *** ***

City: Northridge

State: CA

Zip: 91324

Country: USA

Phone: 818-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Franklyn McKesson

9810 Reseda Blvd Apt 314 Northridge, CA 91324 Phone: 818-***-**** E-Mail: HYPERLINK "mailto:*********@*****.***" *********@*****.***

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Objective

Manage and motivate a high performance team while attempting to exceed quotas and/or deadlines with a company that has growth potential.

Experience

Store Manager Verizon Wireless July 2009 - May 2012

Performance Management: Responsible for driving team to achieve all key performance objectives in store. Responsible for financial, budget, and sales reporting. Maintain knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.

Staffing/Employee Relations: Develop and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps.

Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.

Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards.

Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Assistant Store Manager Verizon Wireless April 2008 - July 2009

Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Ensure retail area storefront, merchandise and literature is in conformance with the merchandise

Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.

US Army - SGT Squad Leader August 2003 - May 2005

Maintain accountability for all personnel and property. Develop and train all subordinates and motivate team to complete tasks with high level of speed and efficiency. Be prepared and flexible for changes in training, workload or orders from Company or Battalion Commander.

Education

American River College September 1999 - January 2000

Channel Island High School August 1996 - June 1999

Skills

Strong Management Skills

Proficient in using multiple computer based systems

Proven success in customer resolution/satisfaction

Experienced in developing and coaching a high performance team

Proven leadership ability

Self-motivated and highly organized

Excellent written, verbal, interpersonal and communication skills

Flexible schedule availability

Contact this candidate