Customer Service Sales

Amarpreet Singh Wadhawan

* ********** **, ********, ** L6P 2S9

647-***-**** *************@*******.***

Dear Hiring Manager,

I had the opportunity to view the position of Insurance Sales Representative and am encouraged to send my resume as interest in this position, as I believe I have many of the skills and qualifications that you are searching for.

I have completed RIBO (Registered Insurance Brokers of Ontario) Home and Auto Course.

My previous experiences have been varied and have provided me with a wealth of experiences. My position as Customer Service & Inside Sales Representative for the past 6 years in a manufacturing company for draperies and duvet covers, in the Greater Toronto Area gave me the skills to be effective in customer service and sales in the service industry. As well, before coming to Canada, I gained experience in the retail industry, call centre (telecom) and acquired hands on experience in market trends for wholesale business.

I would like to take the opportunity to thank you for your time and should you have any questions, please contact me at 647-***-****. I look forward to being able to speak to you.

Sincerely,

Amarpreet Singh Wadhawan

Amarpreet Singh Wadhawan

8 Bayhampton Dr, Brampton, ON L6P 2S9

647-***-**** *************@*******.***

Demonstrated SkillsAbility to completely understand customers needs and resolving their issues.Knowledgeable in terms of negotiating and up selling.Acquired call centre experience; both Inbound and outbound calls.Experience in handling various administrative tasks and looking after computer related duties, billing, invoicing, etc.

Additional Educational Qualification

Completed RIBO (General Insurance- Home and Auto) Course Nov 2012

Experience

Customer Service & Inside Sales Representative July 2006 - July 2012

Kojo Canada, Brampton, ON (Draperies & Bedding Manufacturers) Answering all incoming sales calls and perform outbound sales calls by connecting with a prospect Group of Clients provided.Presenting Quotes to the prospective clients.Complete administrative duties as required, ensuring complete and adequate documentation for all customer orders.Obtained product as quickly as possible, by keeping contact with the suppliers (via email and telephone calls) and therefore able to complete the project on time.Provide complete solutions to customer concerns/problems, escalating where necessary and appropriate.Follow up with customers on receiving of their orders and ensure that product is up to their satisfaction.

Retail Sales Supervisor (Distributors) April 2004-April 2006

Cream Bell Ice-cream (Universal Dairy Products (P) Ltd.), IndiaResolved problems related to customers/retailers dissatisfaction of product and other business related problems.Routed the sales team and kept track of their orders.Crosschecked the sales team by personally visiting the retailers.Attended regular meetings with the company for planning of strategies, sales promotion and marketing.

Customer Care Representative Sept 2000 – Sept 2003

Spice Telecom, Punjab (India) -Outbound and Inbound call centreSold add-ons and new connections to existing and new customers.Resolved customer issues over the phone. Maintained customer satisfaction and retention.

Customer Service Representative Sept 2000 - Sept 2002

Gurpreet Paper Mills (P) Ltd, Punjab (India)Keeping a close contact with customers/suppliers.Keeping a check on the customer satisfaction and resolving the issues if any.Ordering the stock required and ensuring its timely delivery of the same.

Educational Qualifications

Master of Business Administration,

Specialization: Marketing and Human Resources

M.S. Ramaiah Institute of Management, Bangalore

Bachelors of Arts (Humanities) in Economics and Political Science

Punjab University, Chandigarh

Computer Knowledge - MS Word, Excel, Microsoft Outlook

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