Manufacturing Active Directory

Hello

I have implemented, managed and supported large IT infrastructures for large and successful companies.

I have worked in the health care industry for approximately a dozen years, for Apotex Inc., a large pharmaceutical manufacturing company implementing and managing a very large infrastructure with a user community of about 400 desktops. With this experience, I understand the importance of adherence in a regulated industry.

I am very familiar with the installation and management of Windows servers, Linux servers, and Print servers, supporting multiple forest Active Directory Domains, managing group policies, user groups, distribution groups, security permissions, login scripts, batch file executions, managing data backups, Lotus notes, Exchange, NEC Phone switch and voicemail, Cisco switching, routing and firewall devices.

I have installed, supported and managed Help Desk Systems such as Remedy, Peregrine and Spice Works, managing incidents and technicians.

I have implemented and managed electronic commerce documents (EDI) with many different vendors with an array of different documentation requirements.

I am technically savvy, understanding the IT infrastructure from end to end.

From my co-workers to my peers, I have been described as loyal, knowledgeable and dedicated.

I have been very successful in finding ways to improve business processes from an IT perspective, finding cost saving alternatives, managing and completing projects while ensuring day to day operations are maintained.

I would certainly like to discuss my successes in person, and would be happy to speak to you at your earliest convenience.

Thanks and regards

David M Sutch

David Mark Sutch

905-***-**** (H) 905-***-**** (C)

*******@***.***

Summary

A Systems Administrator, with extensive experience in the design and maintenance of I.T. Infrastructures, focused on applying technical solutions, managing staff and projects in a challenging environment. Extensive knowledge in the pharmaceutical and logistics industries.

Acknowledged for technical expertise and troubleshooting, problem solving, strong client/ customer support, effective supervisory and project management skills. A moldable, devoted, achievement-orientated individual, driven by goals and motivated to contribute to corporate success. Described by direct reports, peers and customers as enthusiastic, supportive and knowledgeable.

Technical

Platforms: Windows Server 2008, Windows Server 2003, Windows 2000; Windows XP; Windows NT; Windows For Workgroups; NetWare; Banyan; LANtastic; SCO Unix; Linux; DOS; Citrix

Hardware: Hewlett Packard / Compaq; HP SAN, Winterm / Wyse Thin Client Devices, Digital (DEC); Cisco; Ascend; IBM Compatibles; Nortel; Symbol; GEAC’s mainframe Series (6000 – 9000); IBM RS 6000’s; Honeywell DPS 6; Sanyo Icon 2000 / 4000 Series, NEC PBX

Software: SAP/R3; MS Exchange; Lotus Notes; MS Cluster; Active Directory; Directory Services; McAfee; InoculateIT; BorderWare; RAS; GroupWise; Intellution Fix DMACS; Kofax Ascent Capture, Rockwell Automation; Siemens; Hewlett Packard’s ChemAccess / ChemStation; MS Office Suite (Outlook; Excel, Word, Project, PowerPoint) Perfect Office (Envoy, WordPerfect, Quattro Pro); Iconics Genesis; ArcserveIT; E-vault; Autocad; Visio; Peregrine; UV-vis; Mettler; Biolog

Database: SQL; Oracle

Career History

Muir’s Cartage Ltd. Concord, ON 2006-2012

Network / Systems Administrator

Working in a Hands-On capacity, I deliver services and solutions to one of Ontario’s largest LTL transportation companies. Responsible for infrastructure and applications, including a custom developed Transportation Management System. Working with developers, coordinate new efficiency processes and application enhancements.

Managed 25 Windows servers (2008/2003/2000) 2 Unix / Linux servers, and supported 150 Windows desktops (Windows 7, XP, Vista) Managed Domain Controllers, User Accounts, Login Scripts, MS Exchange 2003 / 2010, SQL / Oracle Database Application Servers.Managed and supported user community using MS Office Suite of applications, MS Outlook clients, Human Resource employee and payroll applications (HRIS) and ERP clients.Managed complete desktop / laptop rollout refresh of Windows XP, with applications, O/S updates, Antivirus Protection, using Symantec’s Ghost and Altiris.Managed Microsoft Terminal Servers, using clustering and load balancing, supporting100 thin Wyse clients and Winterm clients.Managed scanning processes using Bell / Howell scanners and Kofax Ascent Capture.Managed all printing and fax services using HP printers with Jet Direct and Microsoft Fax Server.Managed Window servers and workstations patching using Microsoft SMS.Managed and maintained complete server fleet, primarily HP / Compaq Proliant, DL and ML: series servers. RAID 1+ 0 and RAID 5, HP External Disk Arrays (MSA’s) and server virtualization using VMware.Developed backup strategies and hardware redundancies using HP Storage Area Network (SAN) devices and data backup software using Symantec’s Backup Exec and Netbackup.Managed Cisco switches, routers and firewalls.Managed Domain Name Services and DHCP ScopesManaged corporate Microsoft Active Directory, Shares, Permissions using Local and Global Group Policies.Managed McAfee Anti-Virus Software Suite, updating all servers with new Virus Signatures and DAT updates.Setup and managed Web Based Policies allowing specific Internet access with Web Washer appliances.Managed Web Portal customer access and developed internal Intranet for internal staff.Developed security policies, allowing controlled VPN access for management staff.Managed and Maintained Bell PRI’s and NEC (NEC 2000) PBX and Matworks VoicemailManaged and Maintained Bell Mobility phone / data devices (BlackBerry Enterprise Server)Managed and Maintained GPRS mobile modems and handheld devices in all tractors

APOTEX INC., Richmond Hill, ON 1994-2005

Canada’s largest generic drug manufacturer

I.S. Delivery/Expansion Team Leader (2003-2005)

Ensured delivery of I.T. infrastructure to accommodate the facilities expansion, based on strategic plans to double the size of the warehouse and manufacturing areas. Included telecommunications, radio frequency network, cellular network, SAP workstations, scanners, print devices, audio / visual; etc. Responsible for procurement, budgeting, installation of all I.T. related hardware and software. Worked with engineers and contractors in the design and implementation of the new data centre, I.T. lab, and seven hub rooms. Ensured delivery and functionality of uninterruptible power, fire suppression, telecommunications, HVAC redundancy, room security and environmental monitoringCoordinated with engineers and contractors in the design and implementation of I.T. infrastructure for the warehouse and manufacturing facility.In conjunction with integrators, engineers and business organizational units, designed and implemented Building Automation System so environmental conditions of laboratories and manufacturing facilities can be monitored and trended for regulatory compliance.Worked with integrators and engineers in the design and implementation of Production Automation System, designed to monitor and trend manufacturing processes.Coordinated development of server architecture and VLAN’s (Virtual Local Area Networks) to ensure proper functionality and communication between PLC’s (Programmable Logic Controller), HMI’s (Human Machine Interface) and related servers for Building Automation System and Production Automation System. Worked closely with Computer Systems Validation department, helped develop, and executed installation, operation and performance protocols for these systems, which presented direct cGMP impact (Current Good Manufacturing Processes). Working with SAP team, ensured hardware was in place to maintain current SAP processes. Delivered infrastructure to support administrative workstations, cafeteria, meeting rooms with telecommunications and audiovisual equipment. Transitioned 40 plus systems to new data center and coordinated staff moves into new administrative areas, with no appreciable downtimeDeveloped processes in I.T. lab, doubling efficiency of desktop support consultantsCoordinated infrastructure to maintain database records for RemStars (Document Storage Units) for secure and organized storage of all regulatory documentation.

Team Leader – Network / Systems Administration (1998-2003)

Oversaw six I.T. Consultants, managing day-to-day requests through developed processes in help desk software. Managed special projects and their related resources and budgets. Performed performance and salary reviews. Managed 20 Windows servers (NT/2000), 5 Netware servers supporting 400 Desktops.Worked with support team in developing help desk processes, which improved response rate and trouble ticket closure by 30%.Authored Standard Operating Documents, allowing support staff to perform tasks consistently, with greater accuracy, reducing errors by 15%.Support team successfully performed network operating system and electronic mail conversions with no errors and zero downtime.

Network Administrator (1994-1998)

Supported approximately 400 clients. Setup and maintenance of 20 or more application, file/print, database and E-mail servers, running NetWare, Windows and SCO Unix. Set up and maintenance of firewalls, DEC switches/repeaters and coordinated upgrades to Cisco systems equipment. Set up, deployed and maintained all desktop client computer systems and their related local and client/server based applications. Responsible for all server related data backups. Developed solution for electronic viewing of Standard Operating Procedures, which allowed all employees, including those in production, to easily read important instructions without large document collections in clean areas.Worked over the phone with European designers of manufacturing machine, to resolve a critical batch report issue, ultimately saving the production batch and approximately $150,000.Collaborated closely with Regulatory Affairs department, so documentation formatting issues could be resolved, and Notice of Compliance from regulatory bodies, for certain products, could be achieved. Performed many different emergency hardware replacements, data restorations, network operating system recoveries, minimizing downtime

IMPACT BUSINESS SYSTEMS, Newmarket, ON 1992-1994

Technical Support Specialist

GEAC CANADA LTD., Markham, Ontario 1988-1991

Internal Support Specialist

Education /Professional Development

CNA

MCP

Business Administration-Sir Sandford Flemming College

SSGD (I.E Weldon)

Leadership Development (Development Dimensions International)

MS Exchange Concepts & Administration (PSBC Computer Training)

Supporting WIN NT 4.0 Core Technologies (Hewlett Packard)

Certified Cisco Systems Administration (Cisco Systems)

Calibration Manager (Blue Mountain Software)

Good Manufacturing Process for Sterile Production (Apotex Inc.)

Navigating Data Compliance (Hewlett Packard)

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