Customer Service Sales
Resume:
bryan switzer
Email: *********@********.***
Address: **** **** **.
City: cuyahoga falls
State: OH
Zip: 44223
Country: USA
Phone: 330-***-****
Skill Level: Entry
Salary Range: $30,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Bryan Switzer 2 of 2
2525 24th Street
Cuyahoga Falls, Ohio 44223
Bryan Switzer
*********@********.***
Objective
Use my extensive customer service experience, sales skills, and multi-tasking abilities to challenge myself and grow as a business professional.
Skills and Attributes
Committed to superior customer service
Able to work with little or no supervision
Superior problem-solving capability
Excellent troubleshooting skills.
Achievements and Awards
Created a call flow process for the workgroups specific product lines to minimize machine downtime and maximize customer satisfaction
Exceeded performance requirements within a team environment
Received Xerox Presidents Club award three times.
Education
Certificate of Electrical Engineering Technology from National Institute of Technology, Cuyahoga Falls, Ohio 1984.
Experience
EcoQuest International, Independent Distributor, November 2003 to present.
Furnish home and business customers the opportunity to improve the quality of air and water in their environment through the sale of purification units
Recruit new dealers to create various down-line branches with the opportunity to become a distributor.
Xerox Corporation, Senior Customer Service Engineer/Color Analyst, 1985 to 2002.
Controlled the parts budget for a workgroup of seven technicians
Identified trends in parts usage, discovered root cause of trends with team enablement
Provided customer service in seven counties and was backup technician for Akron, Canton, and Cleveland
Maintained operating status of networked digital color printing equipment
Upgraded software on digital front end equipment as well as output devices
Handled customer issues with minimal involvement by sales department or management
Used laptop computer daily to troubleshoot, communicate, monitor performance criteria, and maintain inventory control
Generated revenue by selling Xerox-manufactured consumables and system upgrades.
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