Resume

Project Manager Customer Service

Location:

Elgin, IL

Posted:

January 15, 2013

Contact this candidate

Resume:

Brett Terwilliger

Email: abqg7p@r.postjobfree.com

Address: *** ******** ***

City: Elgin

State: IL

Zip: 60124

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brett e. terwilliger

385 Fountain Ave., Elgin, IL 60124 * 847-***-**** * abqg7p@r.postjobfree.com

profile

A proven record of success in managing a high profile facility and achieving excellence in facility engineering, equipment maintenance, housekeeping and project management. Results-oriented with the ability to coordinate multiple projects and teams simultaneously, with the skill to effectively manage staff of all levels and diverse backgrounds.

Experience

11/2012 TO PRESENT A.R. LASS COSTRUCTION Arlington Heights, IL

project manager

Accomplish project objectives by planning and evaluating project activities.

Lead the planning and implementation of remodeling projects Facilitate the definition of project scope, goals and deliverables define project tasks and resource requirements Provide direction and support to project team Constantly monitor and report on progress of the project to all stakeholders Implement and manage project changes and interventions to achieve project outputs

11/2003 to 11/2012

GRAND VICTORIA CASINO

Elgin, il

Director of engineering maintenance

Manage Engineering, Housekeeping and Marine Departments for a 14 acre entertainment facility comprised of pavilion, several restaurants and bars, permanently moored vessel (casino), parking garage and grounds. Manage $7,000,000 annual facility operational budget. Uphold the highest standards of facility appearance and cleanliness.

Project Construction management; coordinate small to large-scale construction projects Work directly with city building officials, general contractors, architects, engineers and designers in order to develop plans from owners direction Manage several large construction projects exceeding $1,000,000, always completing on time and within budget Participated in planning and developing major remodeling projects, up to $5 million dollars Played vital role of decertifying casino vessel from U.S. Coast Guard jurisdiction to the Illinois State Fire Marshal. Ultimately Grand Victoria Casino was able to eliminate unnecessary labor, saving more than $1,000,000 annually. This project had never be attempted in Illinois Oversee staff work schedules, training and employee evaluations Procurement Processing: develop scope of work documents for RFP invitations, review and award projects and services based on submitted proposals Implemented energy efficiency projects that saved over $600,000 annually in energy and material costs Assisted in the development of a Preventive Maintenance System to track and organize proper maintenance for building systems, equipment and housekeeping scheduling Implemented recycling program that saved $30,000 annually Forecast Capital Expenditure projects and factor ROI calculations Manage, maintain and support the reliability of systems, equipment and assets at the facility Facility Management: space utilization, short term and long term facility planning Oversee the development and monitoring of the facility maintenance programs Develop and uphold housekeeping cleaning standards and expectations Schedule staff appropriately to the needs of business level and

Key Skills Core Competencies High Energy able to meet tight timelines Outstanding customer service, motivational, and interpersonal skills Emotional Intelligent Experienced in enforcing OSHA and MSDS requirements Record of improving efficiency, productivity and process improvement Budget planning and cost control Strong verbal and personal communication skills Unparalleled attention to detail, analytical and diligent Problem analysis, use of judgment and ability to solve problems efficiently Staff training, development and leadership Intermediate skills with Microsoft Office Suite, Outlook and intranet/internet Understanding of and ability to read ACAD files, schematics and blue prints

4/1998 to 11/2003

GRAND VICTORIA CASINO

Elgin, IL

Engineering Supervisor Supervising and scheduling the activities of 17 maintenance engineers Schedule all preventive, corrective and predictive maintenance Responsible for monitoring and ensuring smooth operation of projects, coordinate activities with subcontractors Responsible for keeping inventory of repair parts, placing orders for materials, supplies and tracking expenditures Accountable for any hiring, discipline or termination of maintenance team

9/1995 to 4/1998

GRAND VICTORIA CASINO

Elgin, IL

Building engineer Complete corrective and preventive maintenance on all building systems Able to read blueprints, schematics, troubleshoot to component level In-depth knowledge of HVAC repair and other mechanical equipment-plumbing, electronic, fire alarm and electrical systems

5/1986 to 5/1992

U.S. NAVY

u.s.s. Wainwright

Fire Controlman, E-5 Perform organizational and intermediate maintenance on digital computer equipment, subsystems, and mechanical systems; operate and maintain combat and weapons direction systems Honorable discharge

Education

9/1994 to 9/1995

UNIVERSAL TECHNICAL INSTITUTE

Glendale heights, il

air Conditioning and refrigeration technology EPA Refrigerant Certification, Type I, II, III

1988 U.S. NAVAL TRAINING Great Lakes Naval Base

ADVANCED ELECTRICTY ELECTRONICS

PORTAGE HIGH SCHOOL Portage, IN

Professional References for Brett E.Terwilliger

Jim Thomason, General Manager, Grand Victoria Casino

Elgin, IL

847-***-****