Customer Service Manager

Nasser Hassan

Email: *********@********.***

Address: **** *****

City: Dearborn

State: MI

Zip: 48120

Country: USA

Phone: 313-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

Investigator Interbnal Auditing Operational procedures Security Surveillance Operator

Educational Background:

Associate Degree, Psycholog

Wayne County Community College, 09/2009 - 09/2014

Southgate, MI

Job History / Details:

NASSER S. HASSAN

2826 Roulo Street * Dearborn, MI 48120 * 313-***-**** * 313-***-**** * *********@********.***

INVESTIGATOR/SECURITY PROFESSIONAL

Skilled investigator and security professional with several years of experience in Casino Surveillance Management. Received recognition from Managers and Prosecutors for success in solving fraudulent activity cases. Expert in use of complex $4 million digital surveillance system to prevent, investigate, monitor and resolve security issues, including casino cheating, theft and suspicious activity. Effective at staff supervision and working as a team to ensure the best security and loss prevention strategies are in place. Core Competencies include:

Loss and Fraud Prevention/Investigation Certified/Trained in Table Game Procedures

Casino Investigations and Security Cooperation: MGCB/Police/Interdepartmental

Theft and Suspicious Activity Investigation Staff Management/Team Motivation

Table Game/Slot Machine Cheating Resolution Customer Service

Credit Card and Check Fraud Investigations Multi-Tasking in Fast-Paced Environments

SECURITY/INVESTIGATION EXPERIENCE

As a Surveillance Dual Rate Shift Manager at MotorCity Casino and Hotel for the past several years, my in-depth experience includes:

Loss Prevention:

* Recognition received from Managers and Prosecutors for my success in helping to solve cases involving fraudulent activities.

* Operating and deriving maximum benefit and cost-effectiveness from a complex and state-of-the-art $4 million Instek Digital technological surveillance system designed for IP and analogue camera integration. The MatriVideo surveillance platform uses up to 16,000 cameras with DVR, NVR, or Archive Server topology. These solutions provide access to real time video analytics (RVA), integrated alarms, instant video playback, remote operations, and advanced geographic information (GIS), providing tools that I use daily in loss prevention and security efforts.

* Investigating fraudulent activities including check and credit card fraud, collusion, and theft of personal belongings.

* Catching and preventing cheating, either by use of card counting or multiple other options, at table games and slot machines.

* Investigating casino loans to patrons/marker issues.

Coordination:

* Working cooperatively with Michigan Gaming Control Board (MGCB) and Michigan State Police.

* Reporting to the Vice President of Surveillance Operations on a daily basis with summary reports and scheduling, as well as to review outstanding daily projects.

* Coordinating with the Human Resources Department on security staff payroll and scheduling.

Management/Operations:

* Running day-to-day operations for department of six to eight employees.

* Handling large volumes of theft reports, medical reports, and progressive jackpot reports.

* Leading risk management efforts by dealing with safety issues that could impact associates and patrons.

* Observing and monitoring casino associates.

* Ensuring that security staff members create thorough and accurate incident reports after investigations have been completed.

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NASSER S. HASSAN - PAGE 2

313-***-**** * 313-***-**** * *********@********.***

PROFESSIONAL EXPERIENCE

MotorCity Casino and Hotel, Detroit, MI 2006-Present

Surveillance Dual Rate Shift Manager

Daimler Chrysler, Sterling Heights, MI 2005

Assembly Line Worker

Fed Ex, Romulus, MI 2001-2005

Material Handler/Equipment Operator

Valvoline Oil, Warren, MI 2000-2001

Oil Technician

Philip Services, Dearborn, MI 1998-2000

Paint and Booth Inspector

Aetna Industries, Warren, MI 1997-1998

Press Operator

EDUCATION, CREDENTIALS AND TECHNOLOGY SKILLS

A.A., Psychology, In Process

Wayne County Community College, Southgate, MI

Certified/Trained: Casino Table Game Procedures

RHAVC Certificate, Heating and Cooling

Northwestern Technological Institute, MI

Basic Electricity Certificate, Basic Window Air Conditioner Electricity

Sears Home Central Repair Service Training Program, MI

Technology Skills: Expert in use of Instek Digital technological surveillance system; MatriVideo surveillance platform. Proficient in MS Office (Word, Excel, PowerPoint).

VOLUNTEER WORK

Concerned Resident of South Dearborn (CRSD): Work with local youth to empower them to help keep community clean and safe; also focus on tactics to help prevent youths from turning to illegal drug use.

United Way Detroit Chapter: Volunteer regularly through MotorCity Casino and Hotel.

Community Basketball Tournament: Participant annually to raise money for community outreach.

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