Manager Customer Service
Resume:
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Michael W. Jenkins
**** *** ****** ***** 636-***-****/314-***-****
Hillsboro, MO 63050 abqg3t@r.postjobfree.com
BACKGROUND SUMMARY
Over thirty years experience in data processing, fifteen years in programming,
fifteen years in computer operations, and ten years in VAX system management.
Have utilized my technical knowledge of mainframe software and hardware to
assist
the user community. Have dedication to complete projects and put in all the
time
necessary to accomplish these tasks. Provided complete documentation for projects.
Application areas include payroll, lending systems, scientific, and engineering.
PROFESSIONAL ACCOMPLISHMENTS
VAX/VMS Systems Management
Provided hardware, software, and network support for Business Systems Group,
and
end-users in payroll and accounting
Supported four-machine VAXcluster and two satellite systems
Provided hardware and software support of a two-machine VAXcluster for the
University
Division
Provided DEC terminal support
Performed layered-product upgrades
Supported Pathworks for VMS, PC, and Macintosh
Provided hardware and software support of a six-machine VAXcluster for the
Engineering
Division
Provided technical assistance to helpdesk support staff for VMS/Windows conversion
projects
Provide ongoing telephone support for completed projects.
Applications Support
Provided programming support for Visual Basic, Microsoft SQL (6.5 and 7) on
Windows 95/NT 4
Installed Oracle database on Windows NT4 Server
Transferred data from VAX/VMS Ingres database to Windows NT Oracle database
Developed PL/SQL scripts for user-defined data extraction
Performed coding, testing, and documentation of COBOL programs in Payroll,
Installment
Loan Systems on IBM; FORTRAN programs used by the engineering staff on IBM,
VAX, and
CDC; JCL programs; and VMS DCL programs and VMS COBOL support for the declustering
of an Alphaserver cluster in a pharmacy environment.
Designed, coded, developed, and maintained website using Macromedia Dreamweaver
MX.
Created callable COBOL routines for using System Services for the developer
staff
Used CMS/MMS to track COBOL & DCL program changes
PROFESSIONAL EXPERIENCE
mPower Software Services, Tuscon,
AZ, Client: PayByTouch
Senior Software Engineer 06/12/2006-08/12/2006
Provide COBOL and DCL support for existing projects.
Provide technical assistance where needed.
COMFORCE TECHNICAL SERVICES, Albuquerque, NM, Client: Technical Design, Inc.
Los Alamos
VMS Programmer / Analyst 8/18/2005-10/31/2005
Provide VMS support for transfer of ROSS Financials & Oracle from Alpha
Cluster to Windows System
Provide technical assistance to programming staff
Provide technical assistance to Help Desk for OpenVMS problems.
Monitor backups for completeness pre-conversion, Fiscal EOY, and post-conversion
SOLUTIONS CONSULTING, Saint Louis, MO Client: Express Scripts 5/2/2003-11/28/2003
VMS Programmer / Analyst (2003-2003)
Provide VMS COBOL support for de-Clustering of Alpha systems
Create COBOL subroutines of VMS System Services for developer staff
Assist the Performance Group
Used CMS/MMS to track program changes
Assisted the Documentation Manager with VMS documentation
INDEPENDENT CONSULTANT, Hillsboro, MO 2/1/2002-8/15/2005
Computer Consultant
Repair personal computer hardware
Analyze, upgrade, and repair personal computer software
Design, analyze, code, implement, and maintain commercial website.
JACOBS ENGINEERING, Saint Louis, MO Bought Sverdrup Corp. July 199*-****-****
Programmer / Analyst (2001-2002)
Provided programming support for applications written in Visual Basic, Oracle,
and Microsoft SQL
Provided support for end-users and staff
Provided Oracle, NT server and workstation support for in-house applications
group
Provided interface support with Information Systems staff
VAX/VMS Systems Manager (1999-2001)
Assisted in the elimination of VAX/VMS hardware and disposition of the VAX/VMS
software from the local office
Utilized Visual Basic in support of timesheet collection
Created Oracle database for VAX/VMS Ingres database
Provided support for Windows NT server for Business Systems Group
Provided support for end-users and staff
Provided interface support with Pasadena (home office) IS staff
Performed system and application upgrades on VAXcluster and satellite systems
Provided Windows 95/NT software support, product installation, and product
upgrades for Business Systems staff
SVERDRUP CORPORATION, Saint Louis, MO 1998-1999
VAX/VMS Systems Manager
Performed system upgrades on VAX/VMS 3100s, 6420s, 4000VLC to v6.2
Set up and prepared VAX/VMS 4505s for production
Provided Windows 95/NT software support, product installation, and product
upgrades for Business Systems staff
Provided support for end-users and staff
Provided interface support with EDS
ANALYTIX of Greater St.
Louis, Saint Louis, MO Client: Sverdrup Corporation
1996-1998
VAX/VMS Systems Manager
Performed system upgrades on VAX/VMS 3100s, 6420s, 4000VLC to v6.2
Prepared new computer facilities for occupation and assisted in the move
Set up and prepared VAX/VMS 4505s for production
Provided Windows 95/NT software support, product installation, and product
upgrades for Business Systems staff
Provided support for end-users and staff
Provided interface support with EDS
DEPARTMENT OF INTERNAL MEDICINE, Washington
Univ. School of Medicine,
Saint
Louis, MO 1991-1996
Data Support Analyst (1993-1996)
Provided end-user support for Macintosh, VAX/VMS and Unix
VAX/VMS System Manager for a two-machine VAXclusters
Monitored and corrected Unix computer hardware/software problems
Added and removed Unix users
Provided DEC terminal server support
Computer Technician (1991-1993)
VAX/VMS System Manager for small VAXcluster
Provided system/networking support for Macintosh computers
Provided hardware/software support for Sun SPARC station
Installed and maintained Pathworks software for VAX/VMS and Macintosh
Performed VAX/VMS system and application layered-product upgrades
MCDONNELL DOUGLAS, Saint Louis, MO 1984-1991
VAX/VMS System Manager (1989-1991)
Monitored performance of VAX/VMS system hardware and software
Provided QMS Lasergrafix hardware/software support
Provided hardware/software support for engineers
Performed system/application layered product upgrades
Security clearance required for support of classified hardware and software
Assistant Engineer - Computer Aided Technology Project (1986-1989)
Provided support for transference of programs between VAX/VMS and IBM
Assisted in the backup of CAD/CAM drawings from DEC PDP 11 computer to IBM
and VAX/VMS mainframe systems
Performed coding, testing, and documentation of programs
Scientific Engineering Programmer – F-15 Project (1985-1986)
Provided computer/technical assistance to engineering staff
VAX/VMS system manager of engineering MicroVAX
Provided hardware/software assistance
Coded, tested and documented IBM, VAX, CDC FORTRAN programs
Resolved terminal/hardware problems for engineers
Business Programmer / Analyst (1984-1985)
Coded, tested, and documented programs and applications for Payroll
Applied vendor maintenance
Resolved program and applications malfunctions
Provided customer service
THE BOATMENS NATIONAL BANK, Saint Louis, MO 1974-1984
Programmer/Analyst (1982-1984)
Designed programs; performed coding, testing, and documentation of programs
and applications related to the Installment Loan and Payroll Systems.
Applied vendor maintenance/upgrades.
Resolved program and applications system malfunctions.
Contact with end-user required.
Set up application systems for use in Regional Data Centers.
Programmer, Systems and Programming (1979-1982)
Updated and maintained application system programs and documentation.
Prepare documentation for the Computer Operation departments.
Production Control Specialist, Computer Operations (1978-1979)
Updated and maintained Run Books.
Debugged JCL problems.
Performed job scheduling.
Prepared jobs for reruns and/or restarts.
Lead Computer Operator, Computer Operations (1977-1978)
Assisted Supervisor in running of computer room activities.
Supervisor and Shift Coordinator, Computer Operations (1976-1977)
Supervised second Shift activities of Computer Room, Data Control, and Data
Entry areas.
Prepared applications for reruns/restarts.
Computer Operator, Computer Operations (1974-1976)
IBM Mainframes; DOS, MFT, VS1, and MVS operating systems.
SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL 1970-1974
Computer Operator, Data Processing Center (1972-1974)
IBM Mainframes, S/360 MVT, S/370 VS2/HASP, IBM 1130, IBM 1620.
Computer Clerk, Data Processing Center (1971-1972)
Setup output for various departments, binding of output.
Programmer, Data Processing Center (1970-1971)
Maintain existing programs, create reports for various departments, assist
users with problems, operate remote site
equipment.
EDUCATION/TRAINING
Southern Illinois University – B.S.
Industrial Technology
Kishwaukee Community College – Associate of Science Mathematics
Jacobs Engineering Education – Customer Service Training, OSHA Safety
Course.
Computer Hardware:
IBM Mainframes: 1620, 1130, 360/40, 360/50, 370/14x, 370/15x,
4341, 3083
VAX/VMS Mainframes: MicroVAX, 11/780, 6210, 6420, 8650, 88x0, 4505a,
3100, 4000
Alphaserver Mainframes: GS1280, ES40, 4100
Desktop: 386, 486, Pentium 1-4, Macintosh (68k and PPC),
Athlon,
Computer Software:
VAX/Alpha: VMS, COBOL, Fortran, DCL, WPS Plus, Pathworks, TCP/IP, TSM,
Diskeeper,
Contrl, HSD Controller
IBM: FORTRAN, Easytrieve, Panvalet, COBOL, JCL, TSO, MFT, MVT, VS1, VS2,
MVS, HASP, Power, Grasp.
IBM Operating Systems: DOS, DOS/Power, DOS/Grasp, DOS/VS, MVS, TSO, JES3,
HASP, VS1,
VS2, VMS (v4.0 – v6.2),
Macintosh: Pathworks, s/6.x, s/7.x, s/9.x
CDC: Fortran (4 and 5 compilers), DAC-11, BRL
Microsoft: Windows 9x, WXP, Windows NT server and workstation, Visual Basic,
DOS, Oracle, SQL
Macromedia Dreamweaver MX
The skill item, Number of years used, last time used, and level (of 1 to 10,
where 10 is expert).
Total IT Experience: 35
Skill Years Used Last Time Used
Pathworks (VAX, Macintosh, Windows)
6
10/2005
5
VMS System Services & Run
Time Library
IBM
Mainframe Hardware
All
phases of the System Development Life Cycle
4
10/2005
3
Analyzing
Source Code to determine &
understand current process
5
06/2006
2
Research & Documenting
Processes
5
06/2006
6
Determining
gaps between existing processes
and requirements
3
06/2006
4
Assisting
in solution design
2
06/2006
3
Developing, testing, implementing& supporting solution
5
06/2006
3
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