Service Engineer

Billy McIntyre

Email: *********@********.***

Address: *** *** ******, *******

City: Sumas

State: WA

Zip: 98295

Country: USA

Phone: 949-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Billy McIntyre

Objective

To play an active role in the growth of an aggressive telecommunications company, that provides new generation IP telecommunication products, as well as integrated applications to the next generation of business clients and business markets.

Qualifications

I have good overall technical skills in the telecommunications field, I need little supervision and assistance, recognizing the given responsibilities, meeting the challenges presented, usually going beyond the call of duty. I am able to work well with others, and deal with customers on a one-to-one basis. I possess good people skills, I am also conscientious, dependable, sincere, a hard worker, practical, and adaptable. I am willing to learn, and readily accept challenges placed before me. I have dual citizenship - I have both American and Canadian citizenship.

Education

CCNA - San Jose,CA (May 2006)

Cisco Certified Network Associate certificate obtained - Data/Telecom Convergence readiness.

Patten University - Oakland, CA (Sept '01 to December '04)

N.B. Community College - St. Andrews, NB Canada (July '80 to April '81)

Bookkeeping, Bank & Finance, & Clerical Typing Certificates

S. S. High School - St. Stephen, NB Canada (June 1979)

Class II Diploma - College Preparatory, with Accounting and Typing Courses.

Experience

Mitel Networks - Costa Mesa,CA/Vancouver, BC (Aug 1998 to Oct 2012)

IP Field Service Engineer/Field Service Representative - Service and Installation of Mitel ICP 3300, 3100, 5000, SX2000, ICP 200 and SX200 Digital systems, Various Call Accounting software, as well as Applications such as Enterprise Manager, YA, OPSMAN, PrairieFyre, and MDR software. Mitel NuPoint 15.0 certified, have worked on Octel 100 and Overture 250 Voicemails. I worked with Mitel Pro Services as a consultant for various sites across the USA. I have upgraded Mitel 3300s, NuPoint VMail systems, and PrairieFyre 6110, 6120, and 6160 applications, as well as various other applications.

TIE/Communications - Hayward, CA/ Irvine, CA (Oct 1989 to Aug 1998)

Installation and Service technician - Installed various phone systems (i.e. Northern Telecom, Nitsuko, Toshiba, Mitel, and Various Voicemail systems), to a varied range of small to medium size businesses.

I was certified on all Tie and Nitsuko systems, as well as the Mitel SX2000 system. Serviced other systems as well (i.e. Eagle, Merlin, DK Toshiba, etc.).

Telelink Communications, Inc. - Orange,CT (March 1986 to Oct 1989)

Installation and Service technician - Installed and serviced mostly Tie Communications key and hybrid phone systems, Call Accounting systems, and first generation VMail systems.

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