Manager Customer Service

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Los Angeles

State: CA

Zip: 90048

Country: USA

Phone: 213-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MARK A. CUMMINGS

Los Angeles, California 90048

213-***-****(cell)

*********@********.***

CAPABILITIES

- 6+ years experience in the area of VOD asset preparation, aggregation and scheduling/transmit using a variety of content formats such as MPEG-2, MPEG-4, standard and high definition from several content providers.

- 4+ years experience with content transfer software migration using an internally developed transport system allowing for content integration across a variety of headend equipment types, i.e. Tandberg (AMS/BMS), Seachange, Arris/CCOR.

- 4+ years building relationships with MSO`s and affiliates using innovate solutions to various networking and troubleshooting issues. Working as the point of contact for the affiliates with issues due to software and downstream migration.

-3+ years experience in the area of affiliate operations management with intense concentration in affiliate content and software troubleshooting. Including, but not limited to, affiliate software protocol and MSO/affiliate content transfers.

- 3+ years experience in the area of personnel management/training.

- 2+ years content store and website integration for a global educational company. Day to day website information management and updates.

ACCOMPLISHMENTS

-Working knowledge of several cable content transfer systems, as well as, network/web-management systems including WordPress, BaseCamp, Network Solutions, FileMaker Pro and Adonnis

- Supervised staff of 60+ employees.

- Excellent communication skills with dedication to customer service.

- Developed and maintained affiliate installation schedules.

WORK HISTORY

-2010 - 2013 The Reconnection- Hollywood, California

Website/Content Store Manager

-2003 - 2009 Avail-TVN (TVN Entertainment) - Sherman Oaks, California

Affiliate Operations Site Manager

-2000 - 2003 Los Angeles Unified School District - Los Angeles, California

Elementary Level Substitute Teacher

-1995 - 1997 Clark County School District - Las Vegas, Nevada

Substitute Teacher

-1991 - 1995 S & P Oyster Company - Belleville, Illinois

Restaurant Manager

EDUCATION

-1990 Eastern Illinois University - Charleston, Illinois

B.S. Community Health Education

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