Sales Manager

Joy Matsushita-Saul

Email: *********@********.***

Address: **** *.******** **.

City: Gilbert

State: AZ

Zip: 85234

Country: USA

Phone: 480-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Summary

Motivated, personable business professional with over 25 years in the investment field. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Experience

9/2012 - 12/2012 Wells Fargo Shareowner Services Phoenix, AZ

Call Center Representative

Manage retail clients with shares of affiliated companies that WFSS acts as transfer agent.

Verify sales instructions and cash distribution.

Interact with contra broker and DTC to ensure timely transfer of accounts.

Keep abreast of new developments within the financial industry.

Devoted to providing quality client experience and timely results.

Provide up to date information on products and services.

Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues.

8/1997 - 4/2012 Charles Schwab Phoenix, AZ

Specialist

Manage institutional clients with over $10 million under assets on the Prime Broker desk.

Verify trade instructions and settlement. Consult with settlement operations and reconciliation team with regards to trade details.

Interact with contra broker to ensure timely settlement of trade through DTC, fed wire or physical.

Keep abreast of new developments within the financial industry.

Recognized for ability to manage a high volume of trades. Converse with internal contacts and contra brokers to assess settlement issues.

Respected for team dedication and reliability.

Devoted to providing quality client experience and timely results.

Improved processes of difficult securities procedures i.e. foreign securities, asset back instruments, high priced securities.

Cultivated strong network of contra brokers, resulting in an enhanced flow of communications.

Introduced new written procedures that improved efficiency.

Improved morale of coworkers by recognizing good work performance and leading by example.

Responsible for multiple daily reports.

Abundant client facing both on the phone and in person

Provide up to date information on products and services

Support trade settlement with Investment Managers and other brokerage firms

Ensure compliance of SEC /FINRA regulations

Ensure proper documentation for client accounts and clearing broker/dealer firms

Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues

Research and respond to client issues related to cost basis information, cashiering functions, letters of authorization, powers of attorney, product knowledge support

Resolve complex situations or requests working with partners in Brokerage Operations, AS Service Teams, Trading Desks, AS Marketing, and AS Sales

1/1997 - 8/1997 SunAmerica Securities Inc. Phoenix, AZ

Cashier

Accountable for check deposits and incoming wire issues.

Ensure all necessary documentation is provided to guarantee accurate payouts in a timely manner.

Substantial client and broker communication.

8/1984 - 2/1992 Security Pacific Investment Managers, Inc. Los Angeles, CA

Account Manager, Sr.

Responsible for timely settlement of trades. Includes resolution of settlement discrepancies.

Accountable for wire transfers for client accounts.

Responsible for short term investments

Price quotes

Bank reconciliations

Calculate principal & interest on various instruments

Responsible for a number of client reports including transactions, gain/loss and portfolio summary.

Convert manual worksheets to Lotus (adding macros).

Download into online portfolio system

Assisted in supervision & training of co-workers

Additional information

Licensed, Series 7 & 63 (a/o 12/14/98)

Contact this candidate