Management Quality

Location:

Singapore

Posted:

January 09, 2013

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Resume:

SINGAPORE STANDARD

SS ISO **** : ****

(ICS **.**0.10)

Quality management systems

Requirements

Published by

SPRING Singapore

* ***** ***** *******

Singapore 159835

SPRING Singapore Website: www.spring.gov.sg

Standards Website: www.standards.org.sg

SINGAPORE STANDARD

SS ISO 9001 : 2008

(ICS 03.120.10)

Quality management systems

Requirements

may be reproduced or utilised in any form or by any means, electronic or

mechanical, including photocopying and microfilming, without permission in

writing from SPRING Singapore at the address below:

Head

Standardisation Department

SPRING Singapore

2 Bukit Merah Central

Singapore 159835

Telephone: 62786666 Telefax: 62786667

Email: ***@******.***.**

ISBN 981-4154-86-5

SS ISO 9001 : 2008

National Foreword

This Singapore Standard was prepared by the Technical Committee on Quality Management under the purview of

the Management Systems Standards Committee. This standard is a revision of SS ISO 9001:2000 and is identical

with ISO 9001 : 2008. SS ISO 9001 : 2008 cancels and replaces SS ISO 9001 : 2000.

Details of the changes between the 2000 edition and 2008 edition are given in Annex B.

Attention is drawn to the following :

1. Where the words International Standard appear, they should be interpreted as Singapore Standard .

2. The references to International Standards shall be replaced by the following Singapore Standards:

International Standard Corresponding Singapore Standard

ISO 9000 SS ISO 9000

ISO 9001 SS ISO 9001

ISO 9004 SS ISO 9004

ISO 14001 SS ISO 14001

ISO 19011 SS ISO 19011

Attention is drawn to the possibility that some of the elements of this Singapore Standard may be the subject of

patent rights. SPRING Singapore shall not be held responsible for identifying any or all of such patent rights.

NOTE

1. Singapore Standards are subject to periodic review to keep abreast of technological changes and new

technical developments. The revisions of Singapore Standards are announced through the issue of either

amendment slips or revised editions.

2. Compliance with a Singapore Standard does not exempt users from legal obligations.

SS ISO 9001 : 2008

PDF disclaimer

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printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on

the computer performing the editing. In downloading this file, parties accept therein the responsibility of not

infringing Adobe's licensing policy. The ISO Central Secretariat accepts no liability in this area.

Adobe is a trademark of Adobe Systems Incorporated.

Details of the software products used to create this PDF file can be found in the General Info relative to the file; the

PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable

for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central

Secretariat at the address given below.

ISO 2008

or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from

either ISO at the address below or ISO's member body in the country of the requester.

ISO copyright office

Case postale 56 CH-1211 Geneva 20

Tel. +41-22-749-**-**

Fax +41-22-749-**-**

E-mail *********@***.**

Web www.iso.ch

Published in Switzerland

SS ISO 9001 : 2008

Contents Page

National Foreword 3

Foreword 6

Introduction 7

1 Scope 10

1.1 General 10

1.2 Application 10

2 Normative references 10

3 Terms and definitions 10

4 Quality management system 11

4.1 General requirements 11

4.2 Documentation requirements 11

5 Management responsibility 12

5.1 Management commitment 12

5.2 Customer focus 13

5.3 Quality policy 13

5.4 Planning 13

5.5 Responsibility, authority and communication 13

5.6 Management review 14

6 Resource management 15

6.1 Provision of resources 15

6.2 Human resources 15

6.3 Infrastructure 15

6.4 Work environment 15

7 Product realization 16

7.1 Planning of product realization 16

7.2 Customer-related processes 16

7.3 Design and development 17

7.4 Purchasing 18

7.5 Production and service provision 19

7.6 Control of monitoring and measuring equipment 20

8 Measurement, analysis and improvement 21

8.1 General 21

8.2 Monitoring and measurement 21

8.3 Control of nonconforming product 22

8.4 Analysis of data 22

8.5 Improvement 23

Annex A (informative) Correspondence between ISO 9001:2008 and ISO 14001:2004 24

Annex B (informative) Changes between ISO 9001:2000 and ISO 9001:2008 29

Bibliography 35

SS ISO 9001 : 2008

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO

member bodies). The work of preparing International Standards is normally carried out through ISO technical

committees. Each member body interested in a subject for which a technical committee has been established has

the right to be represented on that committee. International organizations, governmental and non-governmental, in

liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical

Commission (IEC) on all matters of electrotechnical standardization.

International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare International Standards. Draft International Standards adopted

by the technical committees are circulated to the member bodies for voting. Publication as an International

Standard requires approval by at least 75 % of the member bodies casting a vote.

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights.

ISO shall not be held responsible for identifying any or all such patent rights.

ISO 9001 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance,

Subcommittee SC 2, Quality systems.

This fourth edition cancels and replaces the third edition (ISO 9001:2000), which has been amended to clarify

points in the text and to enhance compatibility with ISO 14001:2004.

Details of the changes between the third edition and this fourth edition are given in Annex B.

SS ISO 9001 : 2008

Quality management systems Requirements

1 Scope

1.1 General

This International Standard specifies requirements for a quality management system where an organization

a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory

and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for

continual improvement of the system and the assurance of conformity to customer and applicable statutory

and regulatory requirements.

NOTE 1 In this International Standard, the term product only applies to

a) product intended for, or required by, a customer,

b) any intended output resulting from the product realization processes.

NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

120.10)

Quality management systems

â€“ Requirements

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