Customer Service Quality Control
Resume:
Jani Thomason
Email: *********@********.***
Address: *** * ********* ** **.1073
City: Mesa
State: AZ
Zip: 85210
Country: USA
Phone: 480-***-****
Skill Level: Entry
Salary Range: $20,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Jani K. Thomason
510 S. Extension Road #1073 Mesa, AZ 85210 480-***-**** *********@********.***
SUMMARY OF QUALIFICATIONS
I am seeking a job in Medical Billing or Coding with a quality health care employer to utilize my organization and detail management strengths, and passion for building customer relationships. Medical Knowledge: Medical terminology, HIPAA regulations, billing and coding, medical records, and insurance. Quality Assurance: Strong detail-management and ability to manage multiple-projects on schedule. Customer Service: Proven ability to build strong customer relationships and provide quality service. Communication: Demonstrated teamwork skills; collaborative and quick problem solver.
EDUCATION
LA College International April 2012Associate of Arts in Health Care Administration Los Angeles, CA
Specialization: Medical Billing and Coding Proficient in using: CMS-1500/UB-04 Forms Relevant coursework: Basic ICD-9-CM and CPT/HCPCS Coding, Database Management Systems, Medical Terminology, Medical Records Health Insurance, Healthcare Organizations, Healthcare Finance, Intro to Healthcare Information Systems, Accounting and Business Law
PROFESSIONAL EXPERIENCE
Sales Associate 2009
Wal-Mart Tempe, AZ Partnered with customers to understand their needs, provided solutions to their questions and delivered a high-quality, friendly experience. Collaborated with teammates to set up a new store including shelving and racks; completed projects on-schedule for the stores grand opening.
Cashier / Inventory 2007 2008
99 Cents Only Store Tempe, AZ Oversaw daily customer financial transactions utilizing organization and time-management skills. Managed multiple priorities each day including analyzing inventory levels, ensuring product availability and assisting customers with product questions.
Bar Tender / Cook 5/1998 3/2004
Palo Verde Lounge, BJs Meeting Place, The Break Room Bar and Grill Tempe and Phoenix, AZ Consistently provided excellent customer service to diverse group of patrons through strong time-management and communication skills. Managed multiple priorities including serving beverages, and taking and fulfilling food orders during high-traffic periods. Assisted with inventory management including communicating with multiple vendors to order and ensure timely delivery of supplies.
Quality Inspector, 1997 1998
Southwest Microwave Tempe AZ First article, incoming, in process, and final inspection of microwave connector components and assemblies. Visually and dimensionally inspected microwave connectors components and assemblies to spec. Managed all inspection, calibration, and training paperwork and procedures. Created and implemented inspection procedures, calibration, and test procedures for NASA.
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office (Word, Excel, PowerPoint); 50 WPM
Quality Control: 16 year of extensive knowledge in quality control; following and writing procedures including training protocol, and calibration. Knowledgeable of Statistical Processing Charting (SPC), Six Sigma, and acquired quality level (AQL) graphing.
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