Customer Service Manager

Alexis Eakes

Email: *********@********.***

Address: **** ***** **** *****

City: Houston

State: TX

Zip: 77057

Country: USA

Phone: 281-***-****

Skill Level: Experienced

Salary Range: $0

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alexis Eakes

Email: *********@********.***

Career Focus:

Enthusiastic Administrative Assistant with high integrity, strong work ethic and great leadership skills.

Summary of Skills:

Administrative skills

Business management, professional communication and social activities experience

Customer service experience

Microsoft Office experience (Outlook, Word, PowerPoint)

In-house software (CMS-Gate program)

Multi-task management

Organizational skills

Team oriented

Attention to detail

Accomplishments:

Promotion to office manager within six months

Received annual bonuses from Board of Directors

Professional Experience:

Heritage Grand, Katy, TX

Office Manager 03/2008-05/2010

Actively maintained excellent working relationship with Board of Directors

Acted as a liaison between Board of Directors, community's residents and in-house groups and clubs

Managed clubhouse office and supervised personnel

Successfully trained personnel on office equipment, functions, and policies and procedures

Maintained residents' computer room (five computers, one printer)

Assisted residents on use of computers and printer in the computer room

Maintained accurate and timely information on community web site for residents of the community

Coordinated learning activities for residents such as instructor-aided computer classes

Assisted in planning, promoting and holding weekly, monthly and annual clubhouse events

Coordinated private clubhouse rentals

Produced clubhouse activities calendar for distribution in community-wide monthly newsletter

Assisted in the production of community wide-newsletter. Assisted in writing articles and delivery of final draft to printing company.

Coordinated weekly Breakfast social

Lead Front Desk Receptionist

Operated busy front desk

Assisted in numerous areas of administrative work

Provided accurate and efficient customer service to residents

Responded to resident complaints by phone, email, and in-person. Proactively assisted residents in real solutions. Solved problems for residents daily

Operated two-line phone system, cash register, postage machine, Xerox machine

Performed clubhouse tours for new and prospective residents

Created community-wide emails utilizing MS Outlook

Created advertising flyers, lobby signage and maintained bulletin boards for upcoming clubhouse events

Produced Xerox copies and faxes for residents

Handled postage sales (books of stamps and metered)

Ordered and maintained office supplies

Assisted in making bank deposits

Created, promoted, and sold event tickets

Maintained accurate financial records of all ticket sales for clubhouse events

Maintained filing system

Education:

Axia College of Western International University, Online

Associate of Arts, Business

Phoenix, AZ

Concentration in:

Organization Theory & Behavior, Management of Information Systems, Human Resources Management, Political, Legal & Ethical Issues in Business, Supervision & Leadership, International Business, Cultural Diversity, Critical

Thinking, Written Communication and Effective Persuasive Writing

References:

Professional and personal references will be provided upon request

Contact this candidate