Technical Support Analyst

Mike Giangualano

Email: *********@********.***

Address: ****-* **** ****** ***

City: Rochester

State: NY

Zip: 14624

Country: USA

Phone: 585-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael Giangualano

2000-3 Wind Willow Way, Rochester, NY

Phone: 585-***-****

Cell: 585-***-****

E-Mail: *********@********.***

Professional Summary

Knowledge of programming languages:

RPG IV/400/ILE, RPG III, RPG II, CL, SQL, Subfiles, FTP scripting

Experience:

Alleson Athletic - Rochester, NY

May 2012- November 2012

AS/400 Programmer/Analyst

Modifications and new design of custom inventory, invoicing, and shipping applications using RPGII/III/IV. Maintenance and enhancement of legacy order processing system in Advanced S/36 and network environments.

Frontier Communications - Rochester, NY

April 2005 - April 2012

AS/400 Programmer/Analyst

Development and unit testing of RPG IV/ILE, RPG Free, and SQL based custom software applications. Served as lead programmer for enhanced 911 and directory assistance applications and database processing. Maintenance and upgrades of FTP scripts to transfer 911 files to counties in 24 states, and 411 data files to third party business partners. Assisted in design and testing of directory publishing and service order applications. Incident ticket troubleshooting and after hours on-call technical support.

Computer Task Group - Buffalo, NY

July 2004 - November 2004

AS/400 Computer Operator

Served as temporary AS/400 lead system operator allowing permanent operator to devote time to a special

project. Provided technical support for organization, ran and maintained batch jobs, did light CL

programming tasks.

JBM Computer Consultants - West Seneca, NY

November 2001 - March 2003

AS/400 Programmer/Analyst

RPGIII/IV design of custom software (fund administrator management system for labor unions). Primarily designed and tested modules and displays specific to health care claim processing for two separate clients.

Parmed Pharmaceuticals - Niagara Falls, NY

March 1998 - October 2001

AS/400 Programmer/Analyst

Design, testing, and implementation of custom applications for order processing and warehousing/distribution functions. EDI administration and program interface design, backup network administration support. Technical support to sales reps relating to software use. Incident ticket troubleshooting support.

Education:

New Horizons - Buffalo, NY

2004-2005

Microsoft .Net programming

Advanced Training Center - Tonawanda, NY

1997-1998

Certificate - Computer Programming

Bryant & Stratton - Buffalo, NY

1977-1979

A.O.S. - Business Administration

Microsoft Word resume available upon request

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