Customer Service Sales
Resume:
Cheryl Corwin
Email: *********@********.***
Address: **** * *** *****
City: Greenfield
State: IN
Zip: 46140
Country: USA
Phone: 317-***-****
Skill Level: Experienced
Salary Range: $66,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Cheryl Corwin
1391 W 400 South
Greenfield, IN 46140
Cell 317-***-****
Email: *********@********.***
To obtain a challenging position that will allow me to utilize my knowledge, background, and organizational skills.
EXPERIENCE:
7/2/12 8/17/2012 World Media Group (WMG) Indianapolis, IN
Customer Service Rep
Managed shippers for incoming and outgoing shipments
Answered all Customer e-mail questions
Managed masters on a daily basic to get them to the proper departments
Managed orders for customers and updated customers on the shipments dates with their shipping requirements
Entered any shipping that wasnt done for the customers the night before, so they could be billed for the shipments made
Covered the Texas office and Tennessee office while the scheduler was off on mental to insure they rechecked their shippers and receipts for the day prior
Watched schedule so that the customers orders were moving though the plant as committed
When all was entered into system with freight, tuned over to accounting so ivoice could be sent to customer for payment
03/87 11/93 Queens Group, Inc. Indianapolis, IN
Customer Service Level II
Maintained accounts as directed my management
Communicated daily with Sales and Customers on status of orders in house and further projects to ensure customer expectations were met
Worked closely with manufacturing to ensure customer orders were manufactured to spec and delivered on time
Managed all aspects of order from order entry to invoicing
Communicated requirements to planning
11/93 01/99 Queens Group, Inc. Indianapolis, IN
Executive Assistant to Senior Vice President of Sales for North America
Responsible for daily operations of Vice President
Maintained daily communication with manufacturing and estimating
Established customer relationships to improve order share
Maintained a communication channel between corporate and Vice President
Pre-paired and submitted written proposals, price lists, and agenda for all Sales Representatives
Pre-paired major bid packages
Additional duties as assigned
01/99 06/02 Queens Group / Shorewood Indianapolis, IN
H/E Customer Service Supervisor
Managed daily operations of multi-millions dollar department
Daily interaction with all CSRs to ensure customer requirements were met
Communicated with scheduling to ensure all orders were processed and shipped within the required time frame
Pre-paired major bid packages for H/E clients as directed
Responsible for all direct employees performance appraisals
Submitted and maintained a departmental budget
Attended daily production meetings and scheduling meetings
06/02 09/06 Shorewood Indianapolis, IN
H/E Project Coordinator (Planner)
Managed all H/E accounts that were produced in the Indianapolis facility
Managed all aspect of the order for inception to completion
Worked closely with Corp, supervisors, and customer service to ensure customer expectations were met and or exceeded
Worked directly with manufacturing on all aspects of orders
Worked with Outside Service Manger to ensure timely delivery of all materials required
Communicated with Corp Management and Customer Service to ensure all requirements and customers deliverables were met
Ordered all required material needed for the orders being placed
Entered and planned all H/E production work
09/06 01/12 Shorewood Indianapolis, IN
H/E / Consumer Packaging Project Coordinator (Planner)
Managed H/E ad Commercial accounts that were produced in the Indianapolis facility as directed
Worked directly with manufacturing on all aspects of the orders
Managed all aspect of the order from inception to completion
Ordered all required material needed for the order being placed
Worked closely with all H/E and commercial sales associates and plant management to ensure customers expectations were met and or exceeded
Worked with Outside Manger to ensure timely delivery of all materials required
Communicated with Corporate Management ad Sales to ensure all requirements and customers deliverables were met
Entered and Planned all H/E and Commercial production work as directed
Maintained customer VMI when required and proceeded monthly requirements
Prepared layouts for approval by production when needed
01/79 12/85 RCA / BMG Indianapolis, IN
Rate Clerk / Order Taker for the U.S.
Managed all employees and records as assigned
Assisted in daily shipping as required
Managed and maintained all customer requirements
Maintained any after hour orders
Microfilming and logging
EDUCATION:
May 1979 New Palestine High School New Palestine, IN
Nov. 1999 Indiana Business College Business Course Indianapolis, IN
References supplied upon request
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