Customer Service Medical

STEFFERNY HERBERT

Email: *********@********.***

Address: **** ***** ******, #**

City: BROOKLYN

State: NY

Zip: 11213

Country: USA

Phone: 212-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stefferny V. Herbert

1666 Union Street, #3B, Brooklyn, NY 11213

718-***-**** *********@********.***

Objective:

To obtain a position where my expertise in office administration and organizational skills can be utilized to produce quality work with a focus on Customer Service.

Experience:

July, 1999 - Present

Bendiner & Schlesinger Medical Laboratory Brooklyn, NY

Data Entry Specialist/Customer Service Representative/Clerical Clerk

Liaise between physicians and institutions in regards to patients results.

Screen and monitor patients for drug testing procedures for ACS.

Log incoming specimens into the Toxicology computerized database system.

Answer busy phone lines and triage calls.

Assist the Director in support with new clients.

Handle multiple projects and respond to customers through correspondence.

Orient and train new employees.

Accession samples for screening.

Print, fax and mail reports.

Nov, 1994 - Nov, 2000

Nancy Green, Inc. New York, NY

Personal Assistant

Received and screened visitors and phone calls which required the use of judgment.

Organized and prioritized work and met critical deadlines.

Read and screened incoming correspondence and reports, made preliminary assessments of the importance of materials and organized documents, handled some matters personally and forwarded appropriate materials to the executive staff.

Posted entries in cash disbursement journal, prepared cash receipt journals, typed memos and business letters, scheduled appointments and made travel arrangements.

Education:

June, 2010 -Present Bachelor`s degree in Healthcare Management (Candidate)

Sept, 2007 - August, 2008 B.E.O.C. -State University of New York Brooklyn, NY

Medical Office Administrative Certificate

Clinical skills: Anatomy and Physical Examination, Infection Control, and

First Aid Techniques.

Administrative Skills: Introduction to Computers, ICD-9, CPT-4 Coding, Medisoft Medical Billing Software, Medical Office Administrative, Medical Records filing, Appointment scheduling, Billing and Collections and Insurance Forms.

Sept, 1994 - June, 1995 Brooklyn School Brooklyn, NY

Nursing Assistant Certificate

Skills: CPR certified Knowledge of Microsoft Office applications.

References: Available upon request

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