Medical Assistant Customer Service

Julie Dunigan

Email: *********@********.***

Address: ***** ****** **.

City: Grass Valley

State: CA

Zip: 95949

Country: USA

Phone: 530-***-****

Skill Level: Entry

Salary Range: $33,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Julie Dunigan, MHA

17689 Brewer Road Grass Valley, CA 95949 530-***-**** *********@*****.***

Actively seeking a Medical Billing position or internship with an organization accepting a motivated employee with healthcare background to assist with optimizing patient services.

Core Competencies

Diverse medical industry experience

Medical coding (ICD-9-CM, CPT & HCPCS)

Medical records maintenance

Front & back office operations management

Venipuncture & specimen processing

Understanding of medical terminology

Injection administration

High level of customer service

Detailed patient charting

Interpersonal & communication skills

Typing speed of 45 words per minute

Medisoft, SpringCharts and Microsoft Office

Education & Training

medical office and administrative specialist diploma

Performance Training Institute Scottsdale, AZ

GPA: 4.0 Concentration in Billing and Coding

master of healthcare administration

University of Phoenix Phoenix, AZ

GPA: 3.88

bachelor of science in biology

University of the Pacific Stockton, CA

GPA: 3.22

front and back office medical assistant certificate

Med-Help Walnut Creek, CA

GPA: 3.8

Certifications

Billing and Coding Specialist certificate, P2D8K7LB

Electronic Health Record Specialist certificate, Y2G5M4E6

Medical Assistant certificate

Phlebotomist certificate

Professional Experience

phlebotomist June 1995-October 1996

sierra nevada memorial hospital Grass valley, ca

Entered orders into computer system, properly printed labels, contacted patient and retrieved blood sample with minimal patient discomfort, ensuring efficient process.

Received management recognition for learning how to process specimens quickly, enhancing operations.

Improved turnaround time on orders from floors and emergency room, positively impacting patient services and care.

Worked collaboratively with other employees to ensure sufficient coverage and maintain productivity levels.

Carefully followed safety protocols and needle stick awareness, handling needles appropriately and washing hands often.

back office medical assistant December 1987-August 1989

health discovery urgent care Concord, CA

Prepared patient for physician by charting vital signs and identifying reason for visit; followed physician's orders after appointment to support wellness of patient.

Recommended using lead collars for technicians performing treatments, reducing level of radiation exposure.

Maintained open line of communication with physician, alerting of patient abnormalities considered life-threatening or serious.

Performed approximately 20 venipunctures and 10 EKG's daily; assisted with collection of bone samples through biopsies.

Maintained radioactive isotopes and performed thyroid scans, complying with state regulations and guidelines.

front office medical assistant january 1986-november 1987

endocrine associates Walnut creek, CA

Promptly answered approximately 50 patient telephone calls daily in friendly, professional manner and assessed needs; answered questions and scheduled appointments.

Prioritized written communications for physicians according to level of urgency, improving operational efficiency.

Filed, copied and scanned patients' personal data, maintaining high level of confidentiality in accordance with HIPAA regulations.

Professional Associations

Member, American Academy of Professional Coders (AAPC), Sacramento, CA, 2012-Present.

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