Management Development

Robert Knowles

Email: *********@********.***

Address: *** *** **

City: Roswell

State: GA

Zip: 30075

Country: USA

Phone: 404-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Knowles C: 404-***-**** ( Email: ********@*********.*** Page PAGE 4 of NUMPAGES 4

Robert Knowles

545 Cox Road, Roswell, GA 30075 ( C: 404-***-**** ( Email: ********@*********.***

Business Development / Organization Development/ Regional HR Management

Quality business leader for 20 plus years in the areas of business planning and strategy, operational effectiveness, HR management, new client development, merger and acquisition integration. Extensive executive and consultative experience in organization design, development and implementation. Broad exposure to numerous industries with in-depth experience in oil and gas, forestry, paper, telecommunications, consulting and government contracting. Extensive experience working with business owners as well as large culturally diverse, multi-national and international companies. Well respected facilitator, human resource manager, and business development expert. Innovative thinker, strong collaborator and expert troubleshooter.

Business Plans

Change Management

Negotiations

Process Reengineering

Staff Management

Strategic Planning

Business Modeling

Organization Design

Cost Reduction

Consulting and Facilitation

Mergers and Acquisitions

Capital Access

PROFESSIONAL EXPERIENCE

DOC-MBDA/MBDA-MBC ATLANTA, GA 2010 - 2012

Expert consultant providing advice and guidance to SGI clients that are poised for significant growth. Provide strategic plan facilitation, capital access guidance/facilitation and development of procurement matches. Provides outreach and explanation of MBDA programs and services. Works closely with MBDA funded centers to provide business development platforms. Provided lead instruction for MBE Capacity Building Seminar teaching minority business owners how to expand capacity. Currently working with a portfolio of clients to secure procurement opportunities, strategic partners, and/or capital financing.

Participated in the paneling of MBDA FFO regarding award for business centers. Was panel chair for Miami and South Florida (Orlando) and panel member for Georgia.

Also have represented the MBDA at numerous conferences, seminars and panels through the southeast:

Black Enterprise Business Summit

NIGP Annual Conference

M&A Summit

MBDA National/Med Week

National Funding Association Conference

ODHR CONSULTANTS, INC. ATLANTA, GA 2009 - 2010

Principal consultant delivering strategic planning, human resource management, organization development, operation implementation, and business growth consulting to small and mid-size companies. Conducted private and public seminars on securing credit, restructure and company branding.

THE AFFLUENCE GROUP CHICAGO, IL 2006 - 2009

Boutique consulting firm providing strategic planning and facilitation, project management, change management, team building/development, business development, and organization development with three employees.

CHAIRMAN AND PRINCIPAL CONSULTANT

Oversee total operation with full P&L responsibility. Determine key strategy for growth and review business development projects including, first African American actuarial firm in partnership with Aon, business development support for Life Link Data's smart USB. Key consultant for organization development. Create customized solutions for organization growth challenges. Produce business proposals and develop new ideas to create growth from new revenue streams. Chairman of the Board.

Led the redesign of a $10M grants program through a customized redesign process to clarify key objectives. Resolved interdepartmental conflict and created new structure for National Enterprise Centers in five regions.

Contributed to repositioning and redesign of client's business development specialist role that was critical to support under-performing customer facing roles.

Facilitated National Minority Business Summit in Washington, DC put on the Minority Business Development Agency (MBDA), a division of the Department of Commerce. Contributed to design and planning for training of 30 table facilitator and note takers. Ran an interactive strategy session with 700 MBEs, government agency heads, and MBDA staff to identify program development opportunities.

Refined business goals for Hinton Hanes Marketing Group. Led executive management through customized problem resolution process that transitioned company from a small marketing firm to food manufacturer. Revenue increased by $600K over two years.

Designed and facilitated three-day strategic retreat for Northwest Minority Supplier Diversity Council (NWMSDC). Resolved long-standing leadership and member participation issue, utilizing action-learning model to improve communication.

BELLSOUTH CORPORATION ATLANTA, GA 1998 - 2006

An American telecommunications holding company. One of the seven original regional Bell operating companies left after 1984 divesture of regional telephone companies. AT&T acquired BellSouth in 2006.

ASSOCIATE VICE PRESIDENT, BELLSOUTH CORPORATION 2005 - 2006

Oversaw organizational effectiveness and process management. Implemented modification of HR processes across the organization. Developed and facilitated strategic planning sessions and change initiatives. Managed and provided direction for all HR communications across business units, and provided logistical support for initiatives from Vice President, Human Resources.

Revamped HR processes companywide, resulting in cost reductions of nearly $15M.

Piloted new management system and operating control (MSOC) model, a patented Six Sigma like process for knowledge workers.

Designed and facilitated HR Leadership team strategic quarterly meetings resolving interdepartmental conflict and negotiated change in procedures and policy.

EXECUTIVE DIRECTOR - ORGANIZATIONAL DEVELOPMENT FIELD OPERATIONS 1998 - 2005

Key change agent for improvement in operations process and talent acquisition methods. Developed HR processes to decrease budgets, reduce learning curve, and turnover. Developed on-line testing, implemented streamlined recruiting, training, and on-boarding. Educated HR and operations on areas for process management support. Provided implementation support and project management tools to reorganize operations with strategic change efforts. Managed budget of close to $10M.

Led the overall effort to improve efficiency of HR modernization of talent acquisition. Improved new recruit performance by 20% identifying time to proficiency and retention needs.

Reduced time to hire for field operations personnel from 60 days to a week and reduced cost of hire by 40% to 60%, and turnover rate by 60%, improving selection, orientation, and absenteeism.

Championed development of updated business review and employee communication processes with cross-functional team visits to field operations. Coordinated key messages and developed support material that created alignment.

Spearheaded process mapping of HR processes to identify cost reduction opportunities, increasing effectiveness and efficiency. Created critical solutions in short timeframes.

Re-engineered operational strategic alignment, action planning models/processes, and worked with individual state improvement teams, standardizing methods and procedures.

CHAMPION INTERNATIONAL CORPORATION STAMFORD, CT 1993 - 1998

International paper company with $8B in revenues.

CORPORATE DIRECTOR - ORGANIZATIONAL DEVELOPMENT / CUSTOMER DRIVEN QUALITY

Oversaw three of the nation's largest socio-technical redesigns. Supervised over 20 HR-OD managers in support of maintenance, pulp mill, and paper manufacturing in paper mills, covering nine states, Canada, and Brazil. Focused primarily on restructuring redesign and reengineering processes. Advisor to key executive personnel on change strategies, horizontal integration, and external customer orientation.

Saved approximately $25M over a period of two years by facilitating comprehensive knowledge management network that grew from 30 maintenance staff to nearly 2,000 from all disciplines.

Designed and conducted first internal OD school for internal change consultants with leading national facilitators. Enrollment ballooned from 10 to waiting list of over 60.

HOLLAND & DAVIS, INC. HOUSTON, TX 1993

Privately held management consulting firm.

SENIOR CONSULTANT

Focused on self-managing teams, strategic planning, and management of diverse workforce. Provided leadership training such as new roles of supervisors, team development, strategic planning, and team-based problem solving.

EXXON CHEMICAL BAYTOWN, TX 1989 - 1992

ORGANIZATION DEVELOPMENT COORDINATOR

Developed and managed a $3.2M redesign project of the entire plant. Fostered collaboration between executive management, plant management, and four separate unions. Worldwide facilitator for new plant orientation and global quality efforts including strategy sessions in Belgium, France, England, Ireland, and Canada.

Contributed to the design and facilitation of customized diversity programs.

Created joint learning sessions, joint benchmarking trips, and built unique communication models to ensure ongoing trust and growth.

Prior Professional include:

Manager, Organization Development and Training, Houston, TX

Senior Human Resource Specialist, Enron Gas Pipeline Group, Omaha, NE

Director, Personnel Services Northern Liquid Fuels Company (now Enron Liquid Fuels Co.), Omaha, NE

Director, Personnel Services, Wholesale & International Marketing Divisions of Northern Liquid Fuels, Omaha, NE

Employee Relations Administrator, Northern Liquid, Hydrocarbon Transportation, Inc., Omaha, NE

EDUCATION

University of Nebraska at Omaha, Omaha, NE., Masters Program

Drake University, Des Moines, IA., BA degree in Psychology

PROFESSIONAL AFFILIATIONS / ACTIVITIES

Leadership Strategies - Strategic Planning Facilitation course 2007

Member, National African American Association of Human Resources (NAAAHR), 2004 - Present

Human Resource Leadership Forum, 2003 - Present

Board member, 2003 - 2005

Presenter at International Conference, New York, NY

Champion International Paper Corporation, 1993-1998

Organization Development Network, 1985 - 1993; 2007 - Present

National Conference Organizing Committee, 2008

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