Customer Service Sales

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Isabel

LealHighly Experienced Customer Service Rep.

Objective

To obtain a mid-level customer service position with an organization that offers its employees a challenging and rewarding career path and allows its employees to continue to expand and acquire new on the job work skills. I am a hardworking and very driven individual with a deep desire to provide excellent customer service to meet the demand and need of any customer I work with as well as the companies work needs.I am a highly motivated individual with extensive customer service and sales experience. I have excellent interpersonal skills, including ability to deal with difficult customer service matters towards a positive resolution. I am organized and extremely detail orientated with a great ability to take direction. Advanced skills in Microsoft Office. P.C.,mac, 45wpm Key, Multiple line phone system and various other office equipment.

Employment History

Sears Roebuck

Customer Service Representative/Sales

Tempe, AZ

October 2009 - November 2010

Inbound/Outbound Calls

First Point Of Contact

Processing Orders/Up selling

Updating Customer Information Using Multiple Systems

Processing Payments

Pestube Pest Control

Customer Service/Front Office

Mesa,AZ

September 2007 - August 2009

Training and Development

Assign Task to Fellow Associates

Track Projects and Keep General Manager Updated

Handling All Customer Related Escalated Calls

Issuing Refunds

Employee Coaching

Taking Customer Payments, Filing, and Occasional Inventory

Education

Liberty Academy

Gilbert,AZ

Diploma

January 2005 - January 2009

Contact Information

PHONE :602-***-**** EMAIL: *********@*****.***

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