Customer Service Information Technology

Ryan MurphyNetwork Administrator

e: ****@****-******.****: p: 301-***-****

Professional Profile

Dynamic, proven IT professional who uses a deep understanding of all the components, systems, and networks in modern technology as a base for planning, designing, implementing, and documenting simple yet effective security plans. Highly motivated and energetic leader who is committed to pursuing a long-term career in the information assurance field. Effectively lead cross-departmental teams and contribute to enterprise-wide strategy sessions, providing innovative, business-focused solutions. Accomplished in all phases of the project lifecycle, from conceptualization to completion. Expert in analyzing data, resolving problems, and providing superb customer service to diverse populations of users in high-pressure, challenging, and deadline-driven environments.

Work Experience

Sept 07 - PresentNetwork AdministratorTWG Plus, Full-Time

Responsible for providing ongoing software installations, upgrades and maintenance.Assist in the planning, design, documentation, and implementation of various systems to include desktops, servers, network equipment, and software applications.Make recommendations for new equipment and services to purchase; work with various vendors for procurement.Manage and maintain a fleet of mobile devices including iPhone and Blackberry devices.Develop and deploy both text and html email campaigns that include tracking technologies used to monitor the response rates of marketing campaigns.

Feb 2000 - Aug 2007Assistant Coordinator BenefitBricklayers & Allied Craftworkers Pension Fund

Process pension pre-retirement correspondence. Analyze, research and verify all information received. Obtain facts to support decisions, compose original letters and calculate pension benefits.Respond to participant and local union office phone calls courteously and effectively, communicate clear and accurate details of benefit programs to Plan participants and Local Union representatives.A high level of proficiency with both the Pension Application System and the mainframe.

Technical Skills

XHTML & CSS

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Education

Fall 2012University of Maryland University CollegeM.S., Cybersecurity GPA: 3.833

The Master of Science in Cybersecurity provides the framework and knowledge to protect an

organization s cyber assets. The program focuses on prevention, detection, countering, and recovery

from cyber incidents. There is a focus on technical tools and organizational practices such as

training, access control, evidence collection, and disaster recovery and business continuity planning.

Using a multidisciplinary approach, the program provides broad analytical framework for evaluating

and solving cybersecurity problems.

May 2009University of Maryland University CollegeB.S., Computer Information Technology GPA: 3.564

The computer information technology curriculum integrates technical skill with communication skills,

superior general education knowledge and breadth of knowledge in the computer information

technology field, particularly networking.

Certification

September 2012ISC - CISSP

November 2005Microsoft Certified Professional

April 2006CompTIA A+ Certification

June 2006CompTIA Network+ Certification

September 2006CompTIA Security+ Certification

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