Customer Service Software Engineer

Michael Judd

** ***** ****

Liverpool, NY ***** Primary Phone:315-***-****

Secondary Phone:315-***-****

abqfea@r.postjobfree.com

System Administrator / Software Engineer

OBJECTIVE A position with an organization providing the opportunity to contribute by utilizing and expanding upon experience, training, and capabilities in System Administration and/or Software Engineering.

TARGET JOB Target Job Title: System Administrator / Software Engineer

Desired Job Type: Full time Employee, Temporary/Contract/Project

Desired Salary: 20.00 USD Per Hour

Date of Availability: Negotiable

EXPERIENCE 2/2004 - Present Raymour & Flanigan Furniture Liverpool, NY

Online Content Developer

Maintain and update the entire Online Furniture Catalog through the use of ASP pages

connected to ASP. This involves providing correct information while providing a pleasant viewing experience. Information is provided using HTML and JavaScript. I also develop professional relationships with multiple vendors to

continue the growth of the provided information on the catalog. I am also in charge of the new Room Planner we are implementing by mainting and updating the information

displayed to customers. Decisions of the web design and implementation are managed by myself

3/2003 - Present SUNY Oswego Oswego,NY

Systems Administrator

I am currently the system administrator of 8 computers at Suny Oswego. I am in charge of maintaining, upgrading and applying security measures to these systems. The computer systems are a mix of Intel© based systems, and Sun Sparc© systems. The operating systems consist of Red Hat Linux 9.0, Fedora Core 1.0, and Sun Solaris.

5/2003 - Present SUNY Oswego Oswego,NY

Chief Technology Officer

I am the Chief Technology Officer for the SUNY Oswego Student Government (SA). My main duty is to keep the Student Government website updated with any new material, attend meetings to be up-to-date on information, and to network with students outside of my major to provide a well-rounded approach to the website. I have learned JSP to help maintain these pages.

3/2003 - Present SUNY Oswego Oswego,NY

Research Specialist

I am working on a governmental grant through my college. This is a research grant with DAPR. The research consists of testing out a real time java VM with different criteria. The research will be used by other govermental organizations such as Boeing, and the research will be used in their Smart Weaponry. The project is called PCES. I have also provided testing for the new Java 1.5 Concurrent packages, and have had my name added ermanently to these packages. The latest news is that the research we have provided will be applied to the Mars 2009 launch!

3/2003 - Present SUNY Oswego Oswego,NY

President of the Computer Science Association

The Computer Science Association (CSA) is a group of computer science majors that help other CS students. We provide tutoring, some class mentoring, and also host numerous events like our end of the year picnic. As President, I must work with teachers and students to provide the best of services to the students. This requires me to establish meetings and try to get more students involved. I have learned many valuable lessons through this position to include, but not limited to, leadership, teamwork, and patience are just a few.

12/2001 - 12/2002 Raymour & Flanigan Furniture Liverpool NY

Intranet Programming Assistant

I taught myself ASP/VBScript and HTML to help drive my company forward. I worked on Intranet projects and personal projects for specific employees. Developed an intranet application which is now my departments homepage. using ASP, this provides a shared calendar of events and information, a "personal link" listing and admin, a "personal contacts" listing and admin, and a task assignment feature, utilizing priorities.

Helped develop many modules used in Raymour & Flanigan Furniture's intranet using HTML and ASP.

11/2000 - Present Raymour & Flanigan Furniture Liverpool / NY

Internet Customer Service Agent

I work at the corporate office. I handle customer service issue via email, LIVE chat, or by phone. I contact regional and corporate managers about problems. I put forth 110% customer service skills to the customers that contact us.

Developed a MS Access database program to track online credit applications. This became a basis for the current credit application tracking system.

Using WhatsUp Gold on a Raymour & Flanigan server, established a network monitored map, which monitores select devices at over 50 locations. Currently working on SNMP connections to select devices at the showrooms to monitor specific conditions

EDUCATION 12/2004 SUNY Oswego US-NY-Oswego

Bachelor's Degree

Currently going for my Computer Science Bachelor's of Science degree, with concentrations in System Administration and Software Engineering. Also, will have a minor in Mathematics.

6/1999 Liverpool High School US-NY-Liverpool

High School or equivalent

Red Hat Linux Expert Currently used 3 years

Fedor Core Expert Currently used 1 years

Windows 95 - Xp Intermediate Currently used 8 years

Java Intermediate Currently used 5 years

REFERENCES Available Upon Request

es to these systems. The computer systems are a mix of Intel© based systems, and Sun Sparc© systems. The operating s

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