Experience Service Representative Management .Net

Frank Steele

Email: *********@********.***

Address: ** ******** ****** **** ** Dracut

City: Dracut

State: MA

Zip: 01826

Country: USA

Phone: 781-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Frank B. Steele

15 Wildwood Street, Unit B4 781-***-****

Dracut, MA 01826 ***********@*******.***

Summary

Client Service Representative with extensive experience in operational and client relations within the financial services industry. Possess strong skills in compliance and problem solving, expertise dealing with many industry challenges. Highly regarded by managers and peers for integrity and ability to bring effective resolution to complex issues.

Experience

Client Service Representative, State Street Bank, Boston, MA 2006 2012

Oversaw the reporting and monitoring of security fails, maintaining timely and accurate status information on the Trade Repository System.

Worked with brokers and internal departments to ensure proper confirmation of domestic trade activity on the affirmation system.

Recognized business issues and responded to delegated inquiries in a prompt fashion and with accurate follow up.

Trade Control Specialist, Putnam Investments, Boston, MA 1993 2006

Affirmed and transmitted trades to custodian banks.

Corrected discrepancies in commissions, shares, prices, and accruals of interest and dividends on all equity and fixed instruments. Consulted with the Putnam Trading Department and with the brokers involved.

Took charge of settling failed trades by consulting all parties and correcting the issues which prevented delivery. Reported procedural issues to supervisors and actively assisted in resolutions.

Recipient of Outstanding Employee Award for Third Quarter 2005 : Peer Based Nomination

Other Experience:

Fund Accountant, Putnam Investments, Boston, MA

Maintained the accounting of institutional funds and kept accurate tallies of current payables, receivables and accrual of dividends and interest.

Prepared monthly reconciliations of cash and asset holdings. Created monthly reports for management and clients.

Education Certifications

B.A. Political Science, Northeastern University, Boston, MA

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