Customer Service Sales

Grant Trottier

905-***-**** ; snoopster_ **@*******.***

Service Field Specialist

Solid Sales, Team Building, Account Servicing and Operations Management

experience in client-focused, service-oriented industries

Profile

Sharp business acumen, with background spanning sales and customer service through human resources, operations and administrative managementExcel in generating new business, developing/servicing accounts, expanding/diversifying revenue streams through up-selling, and facilitating competitive market leveragingDynamic communication, needs assessment, consultation, presentation, negotiation, and relationship building skillsMotivating manager experienced in training, developing, coordinating, and leading high-performance teamsExpertise in strategically prioritizing, planning and steering projects/operations to maximize use of resources, boost productivity, control costs, and increase profitsTalent for rapidly adapting skills and acquiring knowledge to master new industries, products/services and markets as illustrated by success in diverse business sectors

Career Track

Cintas Canada – The Uniform People 2002-2012

Service Training Coordinator / Service Sales RepresentativeSuccessfully trained, developed and led a customer-focused team of service representatives in customer service and company standards; oversaw in-house and field performance Effectively managed rental customer accounts, from sales through service and deliveryActively consulted with clients to identify needs and capitalized on opportunities to cross-sell and up-sell services to maximize account revenue performance

Enterprise Rent-A-Car 1998-2002

Assistant Branch ManagerSteered full-scope branch operations, from sales, customer service and human resources through fleet management, inventory control, financial, and administrativeProficiently recruited, hired, trained, and directed associate team membersProactively serviced existing clients while driving new business growth through strategic marketing, promotion and relationship buildingCost-effectively administered budget to contain costs and improve bottom-line profits

Education

Diploma in Business Administration Co-operative Education - 1995

Seneca College of Applied Arts and Technology - North York, Ont.

Community Leadership

Rep Coach - Aurora Youth Soccer Club

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