Customer Service Technician

Christopher W. Hafer

● Deer Park, IL ● 847-***-**** ● *****@*******.***

Objective

To obtain employment relevant with my skills and goals in the field of Computer/ Information Systems. Interested in networking, hardware/software design and deployment, and networking positions.

Education

Roosevelt University- Chicago, IL

Degree: Bachelors

Major: Computer Science Graduation Date: January 2004

Graduated with Honors

William Rainey Harper College- Schaumburg, IL

Degree: Associate of Arts

Major: Computer Science Graduation Date: May 2001

Graduated with Honors

Certifications

MCTS: Windows 7

CompTIA Network+

CompTIA A+ Certified

CompTIA Server+ Certified

SkillsExtensive experience with hardware configurations, software installations, custom builds and deployments. Including desktops, laptops, tablets and servers. Familiar with imaging, clean installs, driver installations, printer configuration, BIOS customizations, and post deployment configuration.

Experience troubleshooting a wide variety of issues, including network connectivity, Windows configurations, hardware and software compatibility issues, RAID configuration and many other common enterprise level issues.

Primary technician for all custom builds at CDW’s Vernon Hills distribution center.

Exposure to Active Directory, Group Policies, Backup and Restore procedures, Performance and Reliability monitoring and VPN/Domain setup.

Experience with Visual Basic 6, Visual Basic.Net, Active Server, Java Script, HTML, PERL, PHP, and SQL 2000+.

Experience

CDW

SCA2 Configuration Technician- October 2011 to Current

Configure customers systems to their required specifications. Ensure that customers receive the highest level of customer service by properly configuring customer orders with 100% quality. Maintain minimum monthly productivity quotas. Troubleshoot problems with computer systems, Including hardware, software and peripheral equipment on desktops, laptops and servers.

Peryam & Kroll Marketing Research, Chicago IL

Software Application Developer- November 2004 to April 2007

Develop and support primary creation tool for companywide marketing surveys, using VB6, VB.Net, JavaScript, and ASP on SQL Server 2000, to achieve program and system goals. Developed new version of primary creation tool from ground up, migrating from VB6 to VB.NET. Sole Developer on project from planning to completion.

C Hafer and Associates, Barrington IL

Computer Consultant - July 1999 to Nov. 2004 & April 2007 – Nov. 2010

Self-run business dealing with general consulting services, such as repair, maintenance, design, and upgrades of systems.

Starbucks Coffee Company

Shift Supervisor- April 2002 to November 2004

Supervisor for Starbucks retail store in Deer Park. Manage and train employees in fast paced retail environment.

Compucare Services, Chicago IL

Computer Technician - Aug. 2000 to October 2001

Maintain and repair client systems, desktops, notebooks and servers. Installations of systems and POS systems for large and small clients were included in duties.

Online Services USA, Ft Myers FL

HTML Programmer/Network Technician - October 1996 to August 1998

Handled HTML programming, assisting Systems Administrator with daily network maintenance and modifications, and day-to-day operations for DNS, Email and Web servers on several Sparc machines running Solaris.

Cape Coral Daily Breeze, Ft Myers, FL

Graphics Designer/Network Engineer- August 1995-October 1996

General graphics design work, prepared 4-color separations for press runs at a major newspaper in the area. Software used includes Adobe Photoshop, Multi-Ad Creator, QuarkXpress, and Adobe Illustrator. Participated in creation of new network, design, hardware selection and implementation aspects of the new network.

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