Software Engineer Manager

T.J. Crowder

Software Engineer

**@***************.***

Objective I’m an independent software engineering contractor seeking interesting projects requiring leadership and technical excellence. Based in the Midlands in the UK, I work in the UK, Europe, the U.S., and beyond via VPN or on-site. I am both a UK and U.S. citizen.

Skills Design Software technical design with an object-oriented, componentbased approach and full lifecycle perspective: Requirements, technical design and documentation, planning, development, and delivery.

Languages JavaScript, Java, C#, Visual Basic (VB), SQL, VBScript, C,

Technologies Object-oriented design and development, AJAX, HTML, CSS, Prototype, JSP/servlet, SQL/databases, .Net, Process360 (formerly Enterprise NX, ViewStar), Active Server Pages (ASP), COM, JSON, XML,

Communication In person and in writing, I communicate clearly and effectively with management, peers, and end-users.

Leadership When appropriate, I can assume team leadership based on mutual respect and technical excellence.

Teamwork I work well with other team members. I take personal responsibility for ensuring my team’s overall success.

Experience Independent Contractor (2002-present)

Key projects:London Borough of Brent: Ongoing projects using on Global 360's Process360 document management and workflow product. Primarily bespoke customisation of View360 (Global 360’s local government framework for council tax and housing benefit administration) for the Revenues and Benefits department, adding substantial new features and integrating View360 with various Council systems, resulting in significant business savings. Other projects include specifying, developing, and deploying an eInvoicing system for the Children & Families department to manage on-time invoice payment, increasing this key performance indicator from ~58% to >80%. [C#; .Net; VB; SQL; VTA (ViewStar Task Architecture); VBScript]Global 360: Assisted in development of View360 product [see technology list in previous item]Pocket-Monkey.com: Redesigned site, adding several features [Java, JSP, HTML, CSS, XML]Large Healthcare Charity: Upgraded Lisp-heavy ViewStar 5.2 system to ViewStar BPM (now Process360): Analysis; COM development (VTA tasks, etc.); documentation. [VB; COM; SQL; VBScript]Corizon: Ongoing enhancement of the Corizon Platform [Java; SQL/databases; XML]Corizon: Worked in team to deliver Corizon solution to a major UK telecom [Java; J2EE]ViewStar Engineering: Added workpacket display, manipulation, and forwarding to ViewStar BPM web services sample application [C#; ASP.Net]Pocket-Monkey.com: Wrote Backgammon online game [Java; XML]ViewStar Engineering: Overhauled sample web client (part of ViewStar BPM 1.0 release) [Active Server Pages; VBScript; JavaScript; HTML; CSS]ViewStar Engineering: Maintenance work in EBPI COM objects/controls [VB; COM]ViewStar Education: Developed EBPI Web Application Development curriculum, taught beta class to partners and trainers

Corizon (2000-2002)

Software Engineer, Lead Software EngineerDesigned and lead implementation of major Corizon platform component [Java; UML; SQL]Core member of the platform team that designed the Corizon platform [UML; Java]

Operations DeveloperDid customisation and integration of 3rd party billing and customer support systems with pre-platform Corizon systems [J2EE; Java; XML; XSL/XSLT; ASP; VBScript; JavaScript]

ViewStar (Mosaix/Lucent/Avaya/eiStream/Global 360) (1997-2000)

Senior Software Engineer - Engineering (1999-2000)Lead infrastructure design and development to extend product (CRM Central) API to client applications requiring stateless access (web clients, etc.) [VB; DCOM; C++; MTS; TCP/IP]Maintained sample web client application (ViewStar@Work) [ASP; VBScript; JavaScript]Helped develop CRM Central’s agent desktop application [VB; ActiveX]Did maintenance work in EBPI (ViewStar) and CPI (CRM Central) COM interfaces [VB; COM]

Senior Applications Consultant - Professional Services (1998-1999)Wrote new web client application for ViewStar for use by Professional Services (this later replaced the previous ViewStar@Work portion of main product) [ASP; VBScript; JavaScript]Wrote custom ViewStar plug-ins for customers and sales presentations [VTA; VB; COM]Helped represent Mosaix in an industry head-to-head evaluation at Doculabs (with positive result)Continued doing product customisations for customers, developing best practices examples, and delivering product training classes

Workflow Consultant - Professional Services (1997-1998)Installed and customized ViewStar@Work (web-based workflow routing and optical storage retrieval) for customers in the insurance and financial sectors [VB; ActiveX/COM; ASP; VBScript; JavaScript]Taught variety of ViewStar Education training courses to customers, partners, and internal staffDeveloped ActiveX objects for use by ASP applications [VB; ActiveX/COM; ASP]Developed best practices examples of customisations of our product, both client/server and Internet [ASP; VBScript; VB; ActiveX/COM]Developed and updated ViewStar Education curricula, both solely and working with a team

Cheetah Systems, Inc. (1989-1997)

Lead Software Engineer (1995-1997)Developed realtime internet text feed client software for live events (such as the ‘96 Presidential debates) to accompany RealAudio audio feeds [Java]Developed realtime text feed server software for same live events [Solaris; C++; TCP/IP]Ported Total Access product from DOS to Windows [Delphi; C DLLs]Continued extending main DOS-based product, TurboCAT [C; C++; 80x86 assembly]

Product Development Manager (1994-1995)Responsible for all aspects of Cheetah product development. Trial position; at end of trial, I declined their offer to make position permanent. Continued while helping hire replacement.Managed small team enhancing Cheetah’s products [C; 80x86 assembly]Developed a high-speed data entry product for court reporting students [DOS TSR; C]Led inter-vendor committee creating CAT industry standard for file exchange (used RTF as basis, added extensions), wrote format specification

Product Manager, CAT Products (1993-1994)Supervised small team enhancing TurboCATDeveloped several new sales-generating features for TurboCAT [C]Developed DOS version of Total Access [C] to replace earlier lowend litigation support product

Programmer (1991-1993)Primarily responsible for ongoing enhancement of TurboCATDeveloped a low-end, DOS-based realtime litigation support package [C, serial comm]Wrote initial user manual for CAPtivatorIn small team, rewrote TurboCAT’s primary component, the transcript editor [C]

Quickly became design lead for project, both UI and engineering aspectsCreated internal code libraries, including DOS text-mode windowing/dialog library (still in use) [C]

Technical Support Representative (1989-1991)First full-time technical support representative; responsible for all customer support calls during business hours and during regularly scheduled after-hours shiftsTrained additional technical support staff as department grewThough not in Development, increased sales of TurboCAT by listening to customers and developing two new features on own time and initiative which were added to the product [C]

Education Ohlone College (Fremont, CA) 1990s Continuing Education (C, C++, assembly)

S.F. State University (S.F., CA) 1984-1985 Computer Science, Creative Writing

Lowell High School (S.F., CA) 1980-1984

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