Customer Service Sales
Resume:
Brenda Wieclaw
** ***** ******** ****** . ******* Hills, Florida 34465 . 352-***-**** . *****@********.**.***
OVERVIEW
..People manager, focused on promoting and encouraging teamwork to motivate employees
..Effective communicator with demonstrated ability to provide outstanding customer service
..Disciplined and organized, with exceptional time management, multi-tasking and administrative skills
..Proven sales professional with a history of success and a talent for product knowledge and costing items for
eMarketing resale
..Computer skills include Microsoft Word, Excel, Outlook, PowerPoint, Front Page, Windows, Isales and
Iphoto with superlative internet research abilities
PROFESSIONAL EXPERIENCE
Dollar General, Lecanto, FL May 2007 to present
Store Manager
..Manage the operation of the store including the development and growth of people, sales, and profits in
accordance with established company standards, policies and procedures.
..Staff, train and develop assistant managers and hourly employees through orientations, ongoing feedback,
establishment of performance expectations and by conducting performance reviews.
..Provide superior guest service, welcoming every guest with a smile and a thank you.
..Increase sales by ensuring guest satisfaction and prompt problem resolution.
..Place orders with suppliers and accept, check and unload deliveries.
..Arrange for maintenance and repair of equipment and other services.
..Perform office duties to include creating a work schedule for employees, balancing cash register drawers
and receipts, and running bi-weekly payroll reports.
LiveOps May 2007 - August 2007
Phone Agent
..Worked from home as an independent contractor in a virtual call center environment.
..Received phone calls for commercial orders, provided excellent customer service and often handled
challenging sales calls in a positive manner.
..Honored scheduled commitments to clients and strove to meet sales goals.
Star Asset Recovery, Crystal River, FL August 2006 to May 2007
eBay Sales Representative
Responsible for setting up auctions and buy-it-now listings on eBay by researching product, writing
thorough and creative item descriptions and photographing the items for the advertisement.
..Communicated effectively with Internet customers and prospects according to their preferred method of
communication, whether by phone, by e-mail or in person.
..Demonstrated politeness, a willingness to assist and one call resolution to customers, whether they were in
need of product education, international shipping requirements or were lodging a complaint.
..Managed company PayPal accounts and assisted customers with any credit card issues that arose.
..Organized the office in order to expedite the process of product turn around and trained new employees to
be as efficient as possible.
- Brenda Wieclaw Resume, Page 2
Citrus County School Board September 2005 - December 2005
Job Coach, Exceptional Student Education (ESE) Dept
. Coached four students with disabilities to help them be able to succeed in a working environment.
. Performed monthly assessments and weekly evaluations on each student in order to track their progress and
assist them in reaching their goals.
..Worked directly with students to make sure that they understood the importance of basic life skills in the
workplace, such as personal hygiene and maintaining personal space with coworkers.
Technology Conservation Group January 2004 - March 2005
EMarketing Manager/Assistant
..Researched, listed and maintained eMarketing inventory, maintained an eBay account and assisted with
Paypal transactions.
..Reorganized the office for maximum efficiency and oversaw four employees, including training, answering
questions, and assisting them with any customer service issues.
..Responsible for and extremely knowledgeable of eMarketing practices such as internet research of items,
customer service issues, credit card issues, international shipping questions, methods and requirements.
AVON 1997-2002
Team Leader, Unit Leader, Beauty Adviser, Presidents Club
..Maintained a customer list of over 100 clients; met with, purchased and delivered products to them
bi-weekly.
..Acted as a team leader, responsible for training eight fellow sales associates to become top sellers in the
unit.
..Upheld a positive image to both clients and co-workers, was dependable and dedicated to making and
keeping appointments, delivering products on time and ensuring exceptional product knowledge in order
to answer any questions a customer may have asked.
Education
..Pioneer Joint Vocational School, High School Diploma
Brenda Wieclaw
25 North Fillmore Street . Beverly Hills, Florida 34465 . 352-***-**** . *****@********.**.***
REFERENCES
Kevin Thieryung
************@*****.***
Ms. Cathy Mehrl
5450 W. Woodside Dr.
Crystal River, FL 344428
******@********.**.***
Ms. Yolanda Diaz
1775 W. Tacoma Dr.
Citrus Springs, FL 34434
**********@***.***
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