Customer Service Sales

Chris Allerston ** Kingston Rd., apt. **

*****.*********@*****.*** Toronto, Ontario

416-***-**** M4L-1S4

Highlights of QualificationOver 15 years experience providing excellent customer service care and support.Technology background with multiple certificationsExperienced handling large volume of customersPossess exceptional ability to build productive relationships and win customer loyalty

Experience

The Source – Sales Associate

Sept. 2009 – presentGreet and engage customers upon entering the storePromote merchandise and servicesMobile sales – explaining the various plans, activations, and equipment Providing technical solutions to customers, acting as in-house technicianHandling a large volume of customer callsCompleting cash/credit/online transactionsResponsible for over $200,000 in personal sales in 2011Received numerous Certificates of Excellence from customersContinuous learning through company e-learning program

Woodbine Entertainment Group – Customer Service/ Parimutuel Teller

August 1995 – August 2007Cashier – handling large sums of money with accuracy and easeProcessing customer wagers accurately and efficientlyHost – Greeting customers and explaining how to play and providing demonstrations.Answering questions and promoting services and productsLead Hand – Responsible for opening and closing as well as deposits and updating customer informationProviding world class customer service to a varied clienteleBe of assistance where needed when needed.

Additional Skills and CertificationsCompTIA certifications – A+, Network+, Linux+Proficient in MS Office applications and general office machinesWorked in my community as a computer technician, providing in-house service and repairsExceptional problem-solver and team playerFast and accurate data entry skillsEmergency First Aid Level C`CPR

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