Customer Service High School

John Siciliano

*** ********* **** ******** ****, ON L4E 4V4 905-***-**** abqf7n@r.postjobfree.com

OBJECTIVE: To seek a position as a System Administrator at 3K Consulting.

SUMMARY PROFILE:A self-starter who is motivated with a determination to succeed.Punctual, reliable and a dedicated team player.Capable of working individually with minimal supervision as well as in a team setting.Solid, steady, responsible employee.Professional attitude and an efficient problem solver.

RELEVANT SKILLS AND EXPERIENCE:

Organizational SkillsExcellent time management skills, teamwork skills, multi-tasking skills, organizational skills, and problem solving skills.Good communication skills (both verbal and written), and a strong work ethic.

Computer SkillsExcellent computer skills in Microsoft Office in areas such as Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Internet Explorer, Mozilla Firefox, Chrome, and Gmail.Proficient in both hardware and software troubleshooting of computers.Knowledge of Unix/Linux, HTML, Visual Basic, MySQL, and C Programming.Proficient in the areas of Windows 98/2000/ME/XP/Vista/7/8 and Server 2003.

WORK EXPERIENCE:

Jan. 2012 – Acura Mechanical Inc. - Office Administrator

June 2012 10 Blue Jay Avenue, Brampton, ON, L6P 0E2, 905-794-1622Performed software upgrades and assisted in updating the computers in the office area.Daily usage of Microsoft Office programs such as Excel, Word, Access, and PowerPoint.Replaced defective hardware on the computers in the office.

July 2007 - Walmart Canada – Sales Associate

Jan. 2008 700 Centre Street, Thornhill, ON, L4J 0A7, (905) 709-4494Provided exceptional customer service in the Electronics Department, helping assist customers with consultation on technical aspects of consumer electronics resulting in increased product sales.Worked as a contributing member of a team to help get the store ready for grand opening.Provided inventory control by counting and recording merchandise and kept records of purchased merchandise; transferred customer merchandise to carts.

2002-2003 Burt Transportation Service Ltd. - Office Assistant/Dispatcher

8811 Keele Street, Maple, ON, L6A 1G3, 905-***-**** Provided front desk administrative support by answering phones and fielding enquiries of special needs students.Dispatched drivers to pick up customers that have special needs.Assisted customers over the phone by informing drivers of customer pick-up location/time and guiding them through the process.

EDUCATION:

2008-2010 Computer Networking and Technical Support

Seneca@York, 70 The Pond Road, Toronto, ON,

M3J 3M6, 416-***-****.

2003-2007 Electronics Engineering Technology – Communications

Seneca College, 1750 Finch Avenue East, Toronto, ON,

M2J 2X5, 416-***-****.

1998-2003 Ontario Secondary School Diploma

St. Joan of Arc Catholic High School, 1 Saint Joan of Arc

Avenue, Maple, ON, L4A 1W9. (5 years).

VOLUNTEER EXPERIENCE:

1998-2002 Mother of Carmel Child Care Centre

2599 Major Mackenzie Dr., Maple, ON, L6A 1C6Supervised the children while they were in the classroom.Assisted the instructor any time the instructor required assistance.Assisted the children with their homework.

ACCOMPLISHMENTS:Graduated from the Computer Networking and Technical Support program with a Diploma.Graduated from the Electronics Engineering Technology program with an Advanced Diploma.Received a Co-op Diploma from high school.Ran in the 2011 Federal Election.

REFERENCES:

Available upon request.

INTERESTS:

Watching hockey, gaming, computers, reading and spending time with friends.

Contact this candidate