Project Management Training

SONYA YAKE

** **** ****., ********, ******* L*P *M1 Email: *.*.****@****.*** - 647-***-****

CAREER GOAL: MANAGING PEOPLE AND PROCESSES

To continue to use my acquired skills of managing people and processes. I have several years of experience training, coaching and motivating a team of employees. I also have several years of experience leading and participating in business process improvement projects using Kaizen methodology.

SKILLS

5 years leading and participating in business improvement projects

10 years leading and participating in kaizen projects

10 years of experience in Supervisory or Managerial roles

10 years of credit and collections experience

10 years of experience hiring, training, coaching, motivating and completing performance reviews.

10 years of writing policies and procedures.

Proficient using: Word, Excel, PowerPoint, Visio, Lotus Notes and Outlook

EDUCATION:

Oct. 2012 - Certificate of Achievement- Six Sigma Greenbelt Program at Villanova University.

1988 to 1991 - Bachelor of Arts Degree in Sociology obtained at York University/Glendon College.

1985 to 1988 - OAC graduate from Port Perry High School.

EMPLOYMENT EXPERIENCE:

Heaman Communication Services Inc., Uxbridge, ON – (Speech-Pathology Clinic)

Quality Assistant – May 2012 to Present

Supervise office employees – coach and motivate employees. Supervise daily processes. Complete performance reviews.

Coordinator of Human Resources – interviewing therapists and office staff. Contacting references, verifying credentials. Completing all necessary paperwork for the hiring process and participate with the preparing and delivering of orientation .

Project management - Continuous Improvement - identifying internal processes that require improvement and leading projects from start to finish using Kaizen and Six Sigma methodologies. Training associates on these methodologies and integrating this into the day to day culture. Document processes using Visio mapping.

Inventory Control – Applied a Kanban approach to improve inventory control.

Health and Safety Representative – Ensured the office is compliant with Health and Safety regulations such as WHIMIS and fire safety. Develop employee training program for all Health and Safety programs.

Policies and procedures – assist in writing office policies and procedures.

Support Administration department when workloads are challenged.

Toyota Financial Services, Markham, ON – (Automotive Financial Services)

Manager, ReMarketing Department – June 2008 to January 2012

Supervise team – up to twelve employees, hiring, training, coaching and motivating employees. Complete and deliver performance reviews. National lease end tracking - responsible for tracking all vehicles returned at end of lease. Coordinate repairs where required and collect any outstanding fees. Thoroughly investigate accounts where either the vehicle cannot be located or the customer cannot be located to pay the outstanding charges. Work with skip tracers, bailiffs, lawyers and third party collection companies when necessary. Work with Third Party Inspection Company and the auctions ensuring vehicles are moving safely and as quickly as possible to sell at auction. Respond to any dealer and customer inquiries.

Project management – Continuous Improvement - Identify Kaizen opportunities and lead and participate in entire kaizen projects, from start to finish to improve daily processes and creating efficiencies. Participated and lead parts of project initiatives to improve inventory and billing processes.

Policies and Procedures – maintain department Standard Operating Policies and Procedures. Providing any required information requested by internal and external auditors. Ensuring any incompliance is promptly corrected and remediated going forward.

Toyota Financial Services, Markham, ON – (Automotive Financial Services)

Manager, Administration Department – August 2005 to June 2008

Supervise team – up to twenty-three employees, hiring, training, coaching and motivating employees. Complete and deliver performance reviews.

National Administration and Funding Department - prompt processing and funding of new contracts. Manage support staff who perform tasks companywide such as reception, incoming and outgoing mail and courier deliveries, scanning-filing system and PPSA registrations. Support all dealer inquiries and maintain a strong working relationship with all dealerships coast to coast.

National Insurance Department - tracking all customers leasing vehicles to ensure valid vehicle insurance coverage is maintained.

Project management – Continuous Improvement - Identify Kaizen opportunities, lead and participate in entire kaizen projects and encourage continued employee involvement.

Policies and Procedures – maintain department Standard Operating Policies and Procedures. Providing any required information requested by internal and external auditors. Ensuring any incompliance is promptly corrected and remediated going forward.

Toyota Financial Services, Markham, ON – (Automotive Financial Services)

Vehicle Coordinator, ReMarketing Department – January 2005 to August 2005

Supervise team – up to nine employees, hiring, training, coaching and motivating employees. Complete and deliver performance reviews

Co-ordinate, price and attend auctions - to sell lease end and repossessed vehicles. Ensure leased vehicles across Canada are returned at lease end. Ensure vehicles are repaired if required and all fees owing are collected. Respond to any dealer and customer inquiries.

Project management – Continuous Improvement - Identify Kaizen opportunities, lead and participate in entire kaizen projects and encourage continued employee involvement.

Policies and Procedures – maintain department Standard Operating Policies and Procedures. Providing any required information requested by internal and external auditors. Ensuring any incompliance is promptly corrected and remediated going forward.

Toyota Financial Services, Markham, ON – (Automotive Financial Services)

Supervisor, Collection Department – January 2001 to January 2005

Supervise team – up to nine employees, hiring, training, coaching and motivating employees. Complete and deliver performance reviews

National collection department – employees work delinquent accounts ensuring losses are kept to a minimum and accounts are worked effectively to maintain an overall delinquency below company standards. Ensure total losses of leased vehicles with insurance companies were resolved promptly while settling for the maximum value for the written off vehicle. Supervised the processing of all bankruptcy and third party liability claims. Worked with internal lawyer and third party collection companies in settling escalated disputes. Represented company in court when required.

Continuous Improvement - Identify Kaizen opportunities, lead and participate in entire kaizen projects and encourage continued employee involvement.

Policies and Procedures – maintain department Standard Operating Policies and Procedures. Providing any required information requested by internal and external auditors. Ensuring any incompliance is promptly corrected and remediated going forward.

Toyota Financial Services, Markham, ON – (Automotive Financial Services)

Credit Analyst, Credit Department – March 1999 to January 2001

Analysed and decisioned consumer and commercial credit applications received from all Ontario dealerships. Ensured further investigation and underwriting was completed as required. Discussed challenging applications with dealerships. Responded to telephone inquiries from all Ontario dealers regarding application inquiries and explained current program information.

ACHIEVEMENTS:

2012- First Aid – CPR Certification

2012 – Obtained WHIMIS certificate

2012 Assisting coaches manage Intermediate girls hockey team.

2012 Acting as a General Contractor for custom building my own home.

2011 Participated in the Situational Leadership Training Program

2011 Participated in the Diversity and Inclusion Training Program

2010 Completed Level 1 training for Microsoft Access

2008 Participated and completed ‘Great Managers Program’ part 2.

2006 Participated and completed 'Great Managers Program' .

2003 Part of a team who won the Global Kaizen Award".

2002 Master of Ceremonies for wedding – 250 people.

2001 Acted as the General Contractor for custom building my own home.

2000 Master of Ceremonies for 50th wedding anniversary – 200 people.

References will be supplied upon request.

Contact this candidate