Engineer Manager

Kevin Rodgers

Email: *********@********.***

Address: ** **** ****** ****

City: Morehead

State: KY

Zip: 40351

Country: USA

Phone: 606-***-****

Skill Level: Management

Salary Range: $98,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kevin A Rodgers

35 Lake Lewman Road, Morehead, KY 40351

606-***-**** (Home)

606-***-**** (Cell)

*************@*****.***

Summary

I've held several technical leadership positions in Management/Supervision of IT and Customer Services staff, supporting multiple platforms and industries including Mainframe/I-Series, Printing, IT, Helpdesk, Academic/University, and Medical/Health Care Services.

Traveled overseas to train international support teams, and implement transition plans to meet outsourcing objectives 2009-2012.

Most recently, I worked as a Sr. SW Engineer/ Solutions Lead at Lexmark International supporting large enterprise customer accounts using IBM host platforms.

I hold an Associate`s degree in Business Administration from Washtenaw Community College, a Certificate of Computer Operations from Eastern Michigan University, and a Certificate in Agile Project Management from The George Washington University - School of Business.

Objective

Seeking Managerial/Technical/Support opportunities within "team oriented" environment with specific focus on customer services and support.

Experience

Senior SW Engineer/Leverage Solutions Team Lead June 1998 - Nov. 2012

Lexmark International, Lexington, KY

* Provide customer and PE/account services and SW solutions for a variety of print SW including IPDS, IPM, PS/PCL on host platforms.

* Handle system administration; manage systems/software and maintenance contracts.

* Perform regression testing of Lexmark SW/HW.

* Interface with customers, TSC/Account Reps to assist and resolve customer issues.

Accomplishments: Procured HW/SW Solution and IBM Developer License saving Lexmark over half a million dollars in 2009/10. Traveled overseas to train international support teams, lead/executed transition plans for Mainframe test and support functions to meet outsourcing objectives.

Distributed Systems Manager/Team Lead June 1996 - Jan. 1998

IBM, Lexington, KY

* Coordinate and supervise the work activities for 16 staff members providing 7x24 Distributed Operations Support for 7 IBM commercial accounts on distributed Unix/LAN/MVS/OS2/NT/MS platforms.

* Interface with account managers, support, and customers, and assist with company projects to improve processes and meet service level agreements.

* Handle recruiting for fulltime, contract, and coop positions.

Accomplishments; Increased moral, service quality, and organizational perception of our team, resulting in awards and increased requests for IBM services. Redefined the support infrastructure for operations team. 1st team at IBM to become ISO9000 compliant.

Site Coordinator/Operations Support Specialist Mar. 1995 - June 1996

IBM/Sykes Lexington, KY

* Provide account support, training, and documentation on distributed platforms.

* Perform "help desk" and "2nd level" support functions for customer accounts.

* Conduct staff evaluations, recruiting, and other administrative duties.

Accomplishments; Developed training guidelines for operations team. Helped acquire and transition services to IBM for 3 major accounts (Mercedes Benz; TSS; and PECO).

Operations Analyst Aug. 1994 - Mar. 1995

KMART/AIC, Troy, MI

* Provide technical support to the Operations, Helpdesk, and Applications staff on 7x24 Mainframe/MVS production platform.

* Investigate and resolve batch/online process problems with JCL/JES2/3 job abends, and CICS/VTAM errors.

* Monitor/resolve network outages for MVS/LAN/PC gateways accessing mainframe.

Accomplishments: Created procedure documentation to assist in training other contract and regular staff.

Operations Consultant Aug. 1993 - Aug. 1994

IBM/AIC, Lexington, KY

* Provide operations and customer support for commercial accounts on MVS platform.

* Monitor systems, investigate and resolve system and customer problems.

Accomplishments; Received the "High Availability Award" for commercial accounts. Improved image of local branch, creating repeat business and increased clients.

Operations Supervisor Jan. 1991 - May 1993

UNIVERSITY OF KENTUCKY HOSPITAL, Lexington, KY

* Supervise the work of 14 operations, distribution, and helpdesk staff in a 7x24 MVS mainframe environment.

* Administer staff schedules, performance reviews, and develop internal standards and training procedures.

* Evaluate and install computer aided software tools for operations and network support.

* Act as liaison between end users and IT to maintain and improve services.

Accomplishments successfully implemented the hospital's 1st automated SW problem management tool. Implemented UK's 1st MIS helpdesk.

Senior Computer Operator Nov. 1986 - Jan. 1991

WASHTENAW COUNTY GOVERNMENT. S, Ann Arbor, MI

* Supervise 6 operations and network technician staff in a multi-shift VSE platform.

* Train and assist the operations and programming staff to resolve and.

* Prevent/resolve processing problems.

* Prepare schedules for processing, batch, and online systems.

* Maintain procedures and coordinate vender support for HW maintenance.

Senior Systems Operator Aug. 1984 - Nov. 1986

CBS/FOX, Video, Livonia, MI

* Operate systems, communications and peripheral equipment.

* Run batch jobs, perform IPL's, and assist with HW/SW installations.

* Ensure integrity of process and procedures.

* Perform equipment maintenance, order/track inventory.

* Assist in recruitment and training of new operations staff.

Senior Computer Operator Mar. 1981 - Aug. 1984

UNIVERSITY COMPUTING, Eastern Michigan University, Ypsilanti, MI

* Operate systems, monitor batch and online network.

* Assist with selection, training, scheduling and supervision of student and staff computer support.

* Act as liaison between academic and administrative departments.

Education

Washtenaw Community College 1983

Associates Degree: Business Administration

Honors Grad - Deans List, GPA : 3.8

Eastern Michigan University 1984

Certificate of Computer Operations

The George Washington University - School of Business 2011

Certificate in Agile Project Management

Skills

Customer Services/Negotiations with Large Enterprise Accounts.

Expertise/experience in multiple computer operations/IT systems, applications and technologies specifically related to IBM host platform environments Including the Following:

IBM Mainframe Systems (Z/OS/MVS/OS390/VSE/VM)

AS/400/I-Series Mid-Range Systems

Ricoh Info-Print IPM/Servers with Some Unix/AIX Experience

Specialize in the following HW/SW applications and technology sectors:

TSO/PSF/VPS/IPM/JCL/JES2/VTAM/CICS/IPDS/SCS/MVE/UPD/TN3270/5250 Emulations

IBM Mainframes, AS/400 I-Series, Customer Relations, Helpdesk Training/Support, Contract/ Inventory Management, ISO 9000, Printers, Microsoft Windows NT, MVS/ESA, Network Support, Operating Systems, z/OS, OS/390, MVS/VSE/VM, Performance Analysis, Process Improvement, Recruiting, Servers, UNIX, VSE.

Interests

Music, Family, Sports (Soccer Player/Coach) Bike riding, walking our dogs.

References

Forrest Steely, SW Operations (Manager 1998-2006), 859-***-****

Email: *******@*******.*** Lexmark Int. 740 W. New Circle Rd. Lexington, KY 40511

Eddy Julian, FW Test (PM for IPDS from 1998-2012), 859-***-**** Email: *******@*******.*** Lexmark Int. 740 W. New Circle Rd. Lexington, KY 40511

Duffy Beischel, Account Executive, Mainline Information Systems 513-***-****

Mobil 513-***-****, Email: *****.********@********.*** Cincinnati, Ohio 45255

(More references available upon request)

Contact this candidate