Manager Management
Resume:
Daniel Davis
Email: *********@********.***
Address: **** ****** *** **
City: Sachse
State: TX
Zip: 75048
Country: USA
Phone: 214-***-****
Skill Level: Management
Salary Range: $110,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DANIEL A. DAVIS
214-***-**** 7536 Meadow Run LN, Sachse, TX 75048 *********.*****@*****.***
INFORMATION TECHNOLOGY MANAGER
A proven technology leader offers expertise in managing multiple aspects of infrastructure, hardware, networks, software, and test environments. Excels in identifying areas for improvement and implementing changes that enhance performance and efficiency. Experienced in large-scale implementations, conversions, upgrades, and updates.
Core Strengths
Quality Control Testing - Project Management - Operations Management - Software Development - Budgeting
Infrastructure Management - Vendor Relations - Data Center Management - SLAs/KPIs - Contract Negotiations
Inventory Control - Network Administration - Process Improvement - Risk Mitigation - Team Development
Select Career Highlights
Led transition of PepsiCo`s global data center enterprise to a new building to improve space allotment; moved 1,000 servers, 800 desktops, and 15 network segments and converted 250 Terabytes of data in EMC storage.
Drove testing activity at PepsiCo, achieving a defect rate of less than 2% for UAT and production.
Enhanced production coverage by expanding the SAP performance framework in test environments before moving the next release of SAP into production (proof of concept).
Implemented localization standards and technology upgrades to meet MBNA`s (a credit card and financial institution) international business needs; upgrades included cat 5 phone line connections, routers, hubs, switches, VLANs, servers, desktops, and more.
Professional Overview
PEPSICO. 1995-2012
IT Infrastructure Manager (2009-2012)
* Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.
* Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
* Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
* Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
* Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
* Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
* Tightened the work in-take process and proved valuable in completing the cross-charge process.
IT Environment Manager (2005-2009)
* Delivered virtualization for environment management and monitored 2,000+ agents in non-production.
* Introduced site scope monitoring for servers, desktops, networks, and some applications.
* Centralized the work in-take process and led other process improvements and standardization efforts.
* Partnered with application teams to define requirements for building test environments.
* Ensured deliverables were completed on-time and within budget estimates.
Continues to Page 2...
DANIEL A. DAVIS
214-***-**** *********.*****@*****.*** Page 2
Professional Overview continued...
Critical Situations (CritSit) Desktop Support Lead (1995-2005)
* Led test environment power shutdown and startup activities after electrical maintenance procedures.
* Ensures SAP dev sites servers and desktops aligned with required VLANs.
* Managed hardware refresh and decommissioning process.
* Transitioned test environment servers from production to testing; handled domain coordination for the security mediation team for server and desktop reboots after monthly patches.
* Coordinated physical inventory of test environment servers and desktops and other network equipment such as printers, light bars, and handhelds; inventory was valued in excess of $1M.
MBNA 1993-1995
LAN Administrator
* Created Novell test environments and managed all Novell servers and desktop clients.
* Managed and validated 18 distinct hardware models from Dell and HP.
* Supported all administrative personnel`s desktops and laptops.
* Updated budget regularly in regards to hardware and software procurement needs.
PRIOR: IBM, LAN Administrator OS/2 (WARP): Handled desktop and laptop builds, provided technical support for all operating systems on desktops and servers, oversaw builds for test environments, and met or exceeded service level agreements and mean-time-to-repair metrics.
Education
BS, Computer Information Systems (CIS) - GRAMBLING STATE UNIVERSITY
Contact this candidate