Customer Service Sales

Gordon Richmond

Email: *********@********.***

Address: ** ******* ******

City: Woodbridge

State: NJ

Zip: 07095

Country: USA

Phone: 848-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Qualifications Summary

Highly competent and results-driven management professional, with proven track record of managing store operations by developing and implementing strategic plans to reduce cost and produce bottom-line results. Creative and proficient in providing solid leadership and motivation complemented with outstanding managerial, organizational as well as time management skills. Employ great work ethic and business acumen in coordinating multiple assignments simultaneously within fast-paced environments. Focused leader with positive attitude and motivational skills; capable of directing individuals and groups to successfully achieve company goals. Well-developed communicational and interpersonal skills, able to establish and maintain strong rapport with customers and staff from all cultures and organizational backgrounds.

Key Strengths

Sales Operations Management

Business and Process Development

Strategic Planning and Implementation

Revenue / Profit Growth and Optimization

Staff Training, Scheduling and Development

Inventory Control / Human Resources

Career Highlights

Assumed full responsibility in maintaining and implementing optimum customer service to ensure utmost satisfaction and client retention; utilized customer service and communication expertise in dealing with clients to resolve various customer and business-related issues

Directed overall functional areas of the store; coordinated the entire sales operations and inventory management, as well as managed the HR functions such as hiring, recruiting, training, and scheduling staff

Facilitated innovative training to all new store and assistant managers within New York and New Jersey areas to improve work performance and overall efficiency; provided leadership to sales professional to boost sales

Established and developed numerous business relationships, which resulted in revenue and profitability increases

Played an integral role in developing and implementing innovative training course for new hires, Telling Isnt selling to maximize sales operations and ensured profitability

Oversaw various management responsibilities and completed assigned duties on time; recognized for outstanding performance for two consecutive times

Productively managed all aspects of sales and marketing operations which increased sales from $2M to $2.9M

Streamlined store operations to generate substantial revenue growth; led efforts to remove the store in profit losing stores lists, and in charge of positioning the store into the top 5 group of profit gaining stores

Commended for managing the highest shrink reductions in the company and honored with Shrink Reduction Award

Career Path

Build A Bear Workshop

Co-Manger/ Market Trainer

2008-Present

Celebrations The Party Superstore _ Greenburgh, NY

Store Manager Trainer

2003-2008

The Finish line _ Bay Shore, LI

Store Manager

1998-2003

Claiborne For Men _ Short Hills, NJ

Assistant Manager

1993-1998

Education

Bachelor of Science in Business Administration

Rutgers University _ New Brunswick, NJ (1999)

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