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Manager Customer Service

Location:
Clearfield, UT
Posted:
January 23, 2013

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Resume:

John Hancock

Email: abqezv@r.postjobfree.com

Address: *** * *** *

City: Sunset

State: UT

Zip: 84015

Country: USA

Phone: 638-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN K. HANCOCK

347 W 870 N, Sunset UT 84015

Tel: 801-***-****

Email: abqezv@r.postjobfree.com

EMPLOYMENT OBJECTIVE: To bring my diverse military background, leadership skills and genuine enthusiasm to a dynamic civilian working environment. I'm very interested in customer service/sales, administrative operations, and management/leadership roles. I'd like to work in Sunset, Utah or the surrounding area to include Salt Lake City. I'm available for immediate employment from 15 February, 2013.

PROFESSIONAL EXPERIENCE:

JUN 2008 - JAN 2013: Weather System Administrator, Kapaun, Germany (DoD Civilian)

Managed 12 GB/day weather data flow to 6 servers and 60 PC-based clients

Identified contract requirements/consulted military contracting specialists to identify USAF needs in weather software; resulted in contracts of $750K/year

Tested software upgrades, identified deficiencies, and worked with contractor to resolve problems; performed software installation on all servers and clients

Used trouble-shooting methods to resolve technical issues for over 150 customers

Identified technical forecasting needs; developed tools using meteorological algorithms

Gave formal presentations at numerous civilian weather symposiums, represented the USAF to over 30 international weather delegations

FEB 2004 - JUN 2008: Senior Training Administrator, Sembach, Germany (DoD Civilian)

Provided formal classroom and on-the-job training for 150 weather forecasters

Developed course curriculum, measurement tools, and certification practices using DoD Instructional Systems Design model

Created visual aids/CBT courses in support of curriculum objectives

JUL 1998 - FEB 2004: Ops Superintendent/Flight Chief, Sembach, Germany & Shaw AFB, SC

(USAF Master Sergeant/E-7)

Managed and led 230-member squadron providing weather support to over 50 military aviation wings throughout Europe, Africa, and SE United States

Coordinated support requirements with US and NATO military customers; developed technical processes and products to meet their needs

Developed technical operating procedures and ensured compliance

SEP 1993 - JUL 1998: Professional Military Education Instructor, Upwood, UK; and Kadena, Japan (USAF Master Sergeant/E-7)

Non-commissioned Officer Academy Instructor and Commandant of an Airman Leadership School (ALS); developed training objectives, course curriculum, and measurement methods

Taught six-week courses to mid level supervisors on subjects ranging from leadership and management skills to military history

Responsible for overall administration of the ALS program servicing three major USAF installations in the UK and Japan with over 500 students/year

JAN 1985 - SEP 1993: Weather Station Manager, UK (USAF NCO)

Managed 15-person weather detachments at three different UK locations

Deployed to Saudi Arabia and Kuwait in support Operations DESERT SHIELD and DESERT STORM (1990 - 1991); developed electro-optic forecasting techniques for target acquisition

JAN 1981 - JAN 1985: USAF Firefighter, Woodbridge, England (USAF Airman)

Entered the Air Force as a firefighter; responsible for operating crash, structural, and rescue firefighting vehicles and equipment

AUG 1979 - DEC 1981: Asst Manager, Seagreen's Paint & Wallpaper, Riverhead, NY (civilian)

Assistant manager of a retail paint/wallpaper store; interviewed, hired, and scheduled employees

Operated cash registers and maintained store inventory, financial, and revenue records

Increased store sales by pursuing and securing material supply contracts with local commercial redecorating companies

FORMAL EDUCATION:

AAS, Weather Technology, Community College of the Air Force (CCAF), 1991

Occupational Instructional Certification, CCAF, 1994

RELEVANT FORMAL COURSES:

Instructional Systems Design Course, 1993

Professional Military Education /Academic Instructors School, 1993

Total Quality Management Instructor's Course, 1994

COMPUTER PROFICIENCY:

IBL Visual Weather (VW) server and client software (strong)

Microsoft Office applications - PowerPoint, Word etc. (medium - strong)

Microsoft Windows Server 2003 (working knowledge - medium)

PYTHON and XML programming languages (working knowledge)

RECENT PROFESSIONAL AWARDS/ACHIEVEMENTS:

US Air Force in Europe Civilian of the Year: 2010 and 2011

21st Operational Weather Squadron Civilian of the Year: 2009, 2010, and 2011

Led efforts to re-route military weather data flow to Europe, eliminated need for 12-year leased circuit; saved DoD $250K/year

Identified redundant software and hardware components under existing commercial contract; reduced overall cost to DoD by $150K/year

REFERENCES:

Mr. William Boyd, Theater Network Strategist/Architect, Ramstein, Germany

Tel: +49-637*-******* Email: abqezv@r.postjobfree.com

Mr. Tom Leith, Communications Flight Director, Kapaun Air Station, Germany

Tel: +49-631*-****** Email: abqezv@r.postjobfree.com

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