Customer Service Sales

Scott M. Gillis

**** **** **. ** * G rand Rapids, MI 49506 *616-***-**** *abqeyg@r.postjobfree.com

Knowledgeable communications professional in aspects of advertising, public relations, journalism, and

marketing with strengths in design and writing.

Summary of Qualifications

Strong organization, research and interviewing abilities and experience.

Proven record of exceeding goals and expectations.

Excellent communication and interpersonal skills; easily develop positive rapport with clients.

Demonstrated ability to communicate effectively with executive-level personnel.

Goal-oriented individual with strong work ethic.

Education

Grand Valley State University, Allendale, MI Bachelor of Science in Communications, concentration in Advertising,

2006 (GPA 3.0)

Key Subjects: Statistics, Ethics, Advertising, Research Methods, Public Relations, and Media Planning

Honors: Dean s List 2006

Additional Subjects: Minor concentration in Studio Art

Experience

YWCA, Grand Rapids, MI 2010

Volunteer Social Media Consultant

Worked with the YWCA Development/Marketing Director to implement a social media strategy.

Researched v arious web sites and social media sites for best practices to use in expanding awareness of the

organization

Created a complimentary logo for use on t-shirts and posters in order to expand the brand image of YWCA

Gave Development/Marketing Director design samples on how to revamp their Facebook page making it more

visually interesting

Natural Awakenings Magazine, Grand Rapids, MI 2010

Freelance Marketingg/Communications Ad Designer

Helping with communications work in order to expand awareness of the magazine.

Researching ad rates of competitors magazines

Designing a variety of print ads for companies in the magazine

Gathering research, looking for new ways to help market the magazine to a broader audience

Writing the monthly events calendar

YWCA, Minneapolis, MN 2010

Public Relations Intern

Worked with various members of YWCA as well as fellow employees to help generate more exposure for the

organization.

Interviewed various YWCA members as well as non-members to gather quotes for promotional materials

Wrote articles for membership publications like The Source Magazine, for newsletters, and other sources

Generated press releases and handling media pitches

Helped maintain exposure through social media

Researched and created social media plan

People Serving People, Minneapolis, MN 2010

Communications & Development Intern

Researched new organizations (i.e. neighborhood associations, civic groups) with which to generate support through

donations and volunteers.

Created an excel spreadsheet of contacts for future fundraising opportunities

Generated press releases for various media outlets to increase awareness of the organization and

events

Chefs for Change event press release utilized in Showcase Minnesota TV show, Hungry Table

food blog, and in the Star Tribune

Designed sample brochures, flyers, and direct mail pieces to promote a variety of events in the

community

Helped in the design of the 2010-2011 FY Strategic Plan

Created e-blasts of PSP events.

Filmed video ad for PSP YouTube channel

Lawinger Consulting Inc./3M Worldwide, Maplewood, MN 2008 2009

WINS Express IT Analyst

Worked with a variety of clients within 3M Worldwide to troubleshoot PC problems and consult when ordering new

models.

Processed IT orders utilizing data entry, Lotus Notes, WINS Express, and Remedy software programs for 3M

Worldwide

Maintained communications with clients on the 3M-campus helping to keep an organized ordering process

Helped create LCI s Student Technical Services Division sample brochure

Due to the economy my contract position was brought back in house and I was laid off in a cost cutting

measure.

Revue Magazine, G rand Rapids, MI 2007 - 2008

Freelance Writer

Researched various subjects and interviewed major West Michigan business leaders for monthly column.

Participated in monthly brainstorming sessions focusing on editing, layouts, future article ideas, and new ways

to sell more ad space

Research and interviews led to increased ad buys.

Utilized strict organization and AP format

D&W Freshmarket, G rand Rapids, MI 2007 - 2008

Service Clerk

Used effective communication and interpersonal-relations skills to interact with employees and customers.

Maintained high standards of customer service, which led to additional sales outside of my own department

Stocked shelves in grocery, dairy, frozen, and produce while also communicating daily with team members

ensuring high level of production

Assisted the scanning coordinator, filled in on off days creating signs and price stickers for the whole store, and

helped vendors with plan-o -gram organization and printouts

Recoil Magazine, G rand Rapids, MI 2006

Sales & PR Intern

Worked on organization and increasing readership for the monthly publication.

Increased exposure of the magazine using social networking sites like Myspace.

Created an excel spreadsheet of advertising contacts for Grand Rapids area venues giving the

m agazine much needed organization

Maintained data entry on the event calendar for each issue as well as delivered the publication

to local area businesses

Computer Skills

Microsoft Office (Word, Excel, and PowerPoint), Lotus Software (Lotus Notes, Lotus IM), Adobe CS (Illustrator,

Photoshop, InDesign, Acrobat)

Keywords: Copywriter, Writer, Researcher, Edit, Adobe CS, Communications, Sales, Fact Checker, PR, Press

Release, Strategy, Campaigns

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