Customer Service Sales

Nicole Dixon

Email: *********@********.***

Address: *** ****** **

City: Raynham

State: MA

Zip: 02767

Country: USA

Phone: 617-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Nicole Dixon 185 Wilbur Street

***********@*****.*** Raynham, Massachusetts 02767

C: 617-***-****

Work Experience

October 2002 - October 2011

Lowe's Home Improvement Co., Massachusetts, Manager Customer Service and Administration

Responsible for the Overall Operations of Customer Service and the Front End of the Store

Responsible for the overall sales, merchandise maintenance, and supervision of the hourly associates.

Maintain department according to company merchandising standards and store operations policies.

Maximizes sales of products sold on the Front End.

Ensure that all training and operational activities take place on a consistent basis.

Make recommendations to the ASM to enhance company merchandise and operational policies and procedures.

Provide and ensures quick, responsive, friendly, customer service.

Responsible for opening and closing activities as scheduled.

Report to and completes other assignments as directed by the ASM's

June 2003 -October 2006

Cara Donna Provision Co. Inc., Braintree, Massachusetts, Executive Assistant

Handle a wide variety of situations and conflicts involving clerical and administrative functions

Provide high-level administrative support to the Vice President of Sales in a fast paced competitive environment

Responsible for confidential and time sensitive material

Prepare routine and advanced correspondence including letters, memoranda, and reports

Perform general office duties including travel coordination, vacations, and scheduling

Create monthly sales flyers and posters

Work with customers to schedule delivery appointments

Resolve customer disputes in a timely manner

Utilize product knowledge to increase sales

2000 - 2003

Velocity Express, Inc., Boston, Massachusetts, Administrative Manager

Managed Customer Service Representatives

Analyzed courier demographics for competitive pricing

Maintained office environment to company standards

Reported employee hours and earning for payroll processing

Processed incoming payments, and maintained up to date records of accounts

Made collection calls to delinquent accounts requesting payment

Insured proper procedures for drivers according to state regulations and company policies

Instituted background and motor vehicle checks and drug testing

1999 - 2000

Bay State Sewage Disposal, Inc., Lakeville, Massachusetts, Office Manager

Maintained proper office files and records

Massachusetts certified Title V Septic System Inspector

Managed payroll reporting and processing

Reconciled accounts receivable for over 200 customers

Implemented new procedures for employees - Training and job profitability

1994 - 1999

APA Transport Corporation, Canton, Massachusetts, Office Administrator

Developed new procedures for reconciling over, short, and damaged freight

Work with management in dispute resolution

Scheduled freight deliveries on a daily basis

OSHA and hazardous materials qualified

Processed payroll for over 500 employees with 100% accuracy

Computer Skills

Microsoft Office (Excel, Word, PowerPoint)

Microsoft Outlook

Microsoft Windows XP

Microsoft Publisher

QuickBooks Pro

Typing speed: 60 words per minute

Education

University of Massachusetts Dartmouth, Dartmouth, Massachusetts

Bachelor of Arts in English Communications

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