Customer Service Supervisor

Matthew March

Email: abqewf@r.postjobfree.com

Address: *** ***** *****

City: Virginia Beach

State: VA

Zip: 23454

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Matthew March

521 Maxey Drive, Virginia Beach, VA 23454

757-***-**** * abqewf@r.postjobfree.com

Summary:

* 25 years computer hardware, software, networking, and systems administration specializing in PC and Server installations, maintenance, and upgrades (MCSA and Security+ certified).

* 14 years of progressive and results driven leadership and team work with demonstrated results and successes.

* Strong aptitude of computer hardware and software both in and out of the workplace. Very quick to learn new applications and environments.

Education and Certifications:

ECPI University, Virginia Beach, VA

Bachelor`s of Science Degree in Computer Information Science, Jan 2013

Major: Network Security, GPA: 4.00 / 4.00

University of Phoenix, Phoenix, AZ

Associate`s of Arts, 1994

Major: Electronics Technology

Microsoft Certified System Administrator (MCSA), 2011

CompTIA Security+ (SY0-201), 2011

Computer Skills:

Microsoft Windows 2003/2008 Server and Windows 7/XP Client

* Installation, maintenance, and administration

* Group policy and registry configuration

* Configuration of DHCP, WINS, DNS, drivers

* Active Directory administration

* Infrastructure installation and maintenance

Applications

* Microsoft Office Suite

* Photoshop

* FTP

* HTML

* Remedy

* Familiar with Unix, Linux, and PHP scripting

Civilian Experience:

September 2010 - December 2012, System Administrator

General Dynamics Information Technology, Virginia Beach, VA

* Responsible for servers, data, services and workstations in support of 300 students and staff in a high tempo and dynamic military training environment.

* Solved challenging problems with thorough research and implemented complete solutions on network servers, storage devices, tape backups, as well as desktop and laptop workstations.

* During a server refresh, built new domain controllers, ghost and file servers, backed up and restored 1.2Tb of data, and restored all services within six hours of scheduled (holiday) downtime.

* Praised and thanked by the military customers for the increased network stability, as well as the prompt and courteous customer service provided.

April 2010 - September 2010, Service Desk Analyst, Navy and Marine Corps Internet

World IT Solutions, Norfolk, VA

* Delivered real time solutions to Navy and Marine Corps Internet (NMCI) customers by telephone. Performed complex diagnosis and resolutions for a wide range of software and hardware issues.

* Routinely consulted by other team members with the most advanced technical issues.

* Commended by senior admin support for numerous technical suggestions that provided

better documented solutions for both existing and new customer issues.

Military Experience:

United States Navy (Jan 1989 - Jan 2010)

June 2008 - January 2010, Tactical Networks Supervisor

USS Dwight D Eisenhower, Norfolk, VA

* Hands on daily leadership of 21 personnel, coordinating the preventive and corrective maintenance of 17 major tactical data networks and a Micro-Miniature repair (2M/MTR) facility.

* Drastically improved results! Increased reliability of multiple integrated computer systems that provided total ship battle simulations.

December 2004 - June 2008, Configuration Management Supervisor

Defense Intelligence Agency, Tampa, FL

* Utilized teamwork to lead 10 contract personnel in the detail-oriented monitoring of Configuration Management Baselines, Change Management, and Life Cycle Replacement.

* While forward deployed, supervised the extension of a tactical network to 17 ground battalions - providing the tactical information to the battalions for the first time ever.

* Supervised and coordinated the completion of a $3.1M Joint Intelligence Operations Center and Command Briefing room in Qatar. This complex project was completed early and under budget.

August 1999 - September 2004, Communications Supervisor

USS Enterprise, Norfolk, VA

* Supervised 41 personnel during two high tempo deployments, resulting in 99% availability of 42 major communications systems.

* Supervised 1,277 miniature/micro-miniature (2M/MTR) solder repairs resulting in a cost savings of $2.5 million. Awarded an Achievement Medal.

July 1996 - August 1999, ADP Supervisor

Corry Station, Pensacola, FL

* LAN and PC expert - routinely assigned the most difficult tasks with stellar results.

* Guided the design and installation of 9 computer based training labs, providing enhanced training to over 3200 students and saving $640,000. Awarded an Achievement Medal.

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