Project Manager Customer Service

Renee Mirto

Email: *********@********.***

Address: **** ********* **.

City: Appleton

State: WI

Zip: 54911

Country: USA

Phone: 920-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Renee' Mirto

2600 Brookdale Ct.

Appleton, WI 54911

920-***-**** *********@********.***

A Telecom Professional who:

* is passionate about customer satisfaction

* is pro-active, not reactive

* is a consummate team player

* is detail-oriented, resourceful & excellant at multi-tasking

* enjoys the challenges of the telecom industry

Strengths & Core Competencies

* Thrived as an integrity-driven professional in the telecommunications industry for over 25 years

* Superior ability to work collaboratively with project teams to accomplish multi-faceted installations

* Recognized as a savvy systems designer by management, co-workers and customers

* Outstanding organizational skills especially with regard to documentation during a project

* Honest and confident with a record of dependability

Career Development

Black Box Network Services (formerly Norstan Communications,Inc.) - Waukesha, WI March `97 - Dec. `12

System Design Coordinator / Business Applications Consultant III

* Worked with customers as well as the other vendors and carriers involved to coordinate the installation, design the applications & program the communication servers and voice processing equipment.

* Maintained responsibility for the systems` software integrity until after sign off of the installation.

* Worked closely with the technician(s) involved as well as the project manager.

* Expertise in design & programming primarily Nortel products (CS1000, Call Pilot, Meridian Mail) but also extensive experience with AVST CallXpress Unified Messaging and legacy Siemens systems.

* Provided end-user training and system administrator training when requested.

* As lead BAC was responsible for the training of new designers, assisting them in the learning process of software as well as Black Box operations departmental procedures.

Commsource Communications - Phoenix, AZ January - March `97 Client Services (part-time)

* Worked as a sub-contractor to train, coordinate and program Fujitsu Starlog, Series III & F9600 installations as well as AVT CallXpress and PhoneXpress installs in the Wisconsin and Illinois area.

Lakeshore Cleaning Products - Port Washinton, WI September `96 - March `97 District Sales Representative (part-time)

* Worked as an independent agent in marketing industrial cleaning supplies and paper products to businesses.

Digicorp, Inc - Waukesha, WI August `95 - May `96

Project Manager

* Hired, supervised & trained the Customer Service Associates to coordinate the installations of Panasonic DBX, Telrad KeyBX and Tadiran Coral telephone systems as well as voice processing by Active Voice.

* Worked closely with the Operations Manager to schedule the cutover dates, assign the project teams and ensure customer satisfaction.

* Spearheaded a monthly CTI forum for in-house educational purposes.

Allcom of WI, Inc May `85 - May `95

Hired as a Marketing Representative and advanced over the years to Regional Manager - Field Services

Professional references provided upon request.

Contact this candidate