Manager Sales

John Walkman

Email: *********@********.***

Address: *** * ******* *****

City: Springfield

State: MO

Zip: 65802

Country: USA

Phone: 431-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Walkman

Address: The Cottage, Marford Mill, Rossett, Wrexham, LL12 0HL, UK

Tel: +44 (0-124*-******

Email: *********@********.***

Nationality: British

Passport: August 2013

C1/D Visa: August 2014

Profile

I am talented and versatile self-starter with a flair for customer relations, with good communication skills and a proven ability in team building, a successful Manager whose business acumen, merchandising skills, market awareness and keen eye for detail have all ensured a high level of performance to date. A personable and self-motivated individual with the foundation experience in personal management skills, innovative approach and analytical ability required for on going success in a wide range of appointments.

Education

Warminster School 1981 - 1988

Mathematics, Biology, Home Economics, Geography, English, Physical Education

Experience

Hardings Brothers Ltd,

September 2011 - December 2012

www.HardingBros.co.uk

After training on the Queen Elizabeth I was given the opportunity to take over the Celebrity Equinox, this I did for 7 months followed by the close down process on the Celebrity Eclipse. After a short vacation I was personally asked by the company owners to take on a challenge with Royal Caribbean in running the Independence of the Seas for the Caribbean Season. My role on all three ships was a Retail Manager to deliver the best retail experience onboard by providing the best possible service and training to my teams that meets the needs of a wide spectrum of guests maximising revenue and guest satisfaction levels.

Responsibilities and Achievements

. Increased base line targets

. Best PPD & Revenue from last in Royal Fleet to third

. Increased Guest satisfaction above cruise line targets

. Set promotional activities

During my time with Harding Brothers I was part of a major operation in a close down

transition. This was completed successfully ensuring all planning stages were completed within time frames. I was able to achieve this prior to deadline dates. I was able to continue coaching teams to improve the importance of guests satisfaction which led to improved revenue sales on Celebrity cruises and Royal Caribbean.

Starboard Cruise Services, Inc., a subsidiary of LVMH (Moet Hennessy - Louis Vuitton)

October 2006 - April 2011

http://www.starboardcruise.com/

I started working for Starboard cruise under the Fast Track Manager which would normal take 13 weeks, I was successful to achieve this within 7 weeks taking on my first Vista Class Ship. I worked in the worlds leading duty-free retailer, operating onboard Holland America Line Cruise Ships around the world, I would offer cruise ship passengers world-class brands and exclusive merchandise. Within this role as a Signature Shop Manager I was to follow the vast array of activities and rules to support the on board crew working for Starboard or Holland America to ensure I create a life time experience when shopping on board.

Responsibilities and Achievements

. Best ever sales $380,000US revenue generation in a Baltic 10 day cruise with a PPD of $15US

. Best sale was a Faberge egg at $25,000US

. Best PPD was $21US against $13US

. PPD ranged from $8-10US Caribbean (average achieved was $9)

. PPD ranged from $6-7US in the Med (average achieved was $9)

. PPD ranged from $11 13US in the Baltic (average achieved was $12-14)

. PPD with Hawaiian Cruise was $6US PPD and I achieved circa $8

. Business targets and budgets generated from guest load and PPD formulas

. Create and execute plans to drive sales

. Deliver an outstanding guest experience

. Promote high quality retailing standards

. Organize and maintain stunning merchandising displays

. Motivate and coach a sales team of 7 - 15 people

. Lead all nationalities including Chinese, Croation, Bulgarian, British, Russian, Canadian

. Coach and train staff on Starboards standards product knowledge, selling techniques, loss prevention and customer service

. Manage inventory with an emphasis on loss prevention

. Report data to corporate office as required

. On going ability to increase critical success factors (Results increased time to time)

. Highest achievement 100% in highest sales with CSF lines. (Varied from cruise to cruise and destination)

During this time I coached and developed several sales associates to become strong Assistant Managers and to date are successful serving Signature Shop Managers. Recently I was part of the senior manager team to format a working program for assistant managers development to ensure they are competent to take a managers role. Over time I was also given various projects that were eventually put in place giving feedback on Promotional Screen Plays and Coaching for Sales Recently I was given the task to make accountable reports on three ships due to performance issues, this I did constructively reporting directly to my District Manager of the results determining the next outcome. Qualified in receiving a loss prevention bonus in achieving low results with a loss of $434 in a six-month contract. In my six years on the various ships worked I almost completed 100% customer rating (COBs) on every ship.

Shop Manager - JJB Sports PLC November 2000 - April 2006

Reporting directly to the Area Manager and with the delegated authority to take stock control decisions and initiatives as appropriate in the effective and competent support of 30 full and part-time staff, achieving a steady increase in turnover in the fast flowing high pressure sports retail sector. I am accountable for a range of products and services to focus on driving in store promotions to gain high profitability working towards company and own targets to increase K.P.Is and customer loyalty.

. Staff & Management training & development

. Analyzes current Marketing promotions

. Set Staff & Company Objectives

. Reports and Administration

. Analyzes sales targets & profitability

. Interviewing & Coaching & Health & Safety

I put together a completed factual documentation to improve the sales and the buying for Rugby Apparel, Rugby Accessories & footwear reporting directly to the Retail Director, Regional Manager and Area Manager with the results. This became a huge market for JJB sports that was shortly implemented. With this implemented I attained three years in a row with lowest turnover with two years running attaining highest sales, and store achievements meeting company standards on Regional & Area Manager Visits.

Training Consultant - Spring Skills April 1999 - October 2000

Training Consultant in Retail and Customer Service, involving the assessment of candidates taking their NVQ together with Key skills Assessor and the achievement of my D32/33 and D34.

The role was to enter various retail outlets, with a professional outlook to assess candidates in key roles within the working environment to achieve high standards to succeed in given roles on completing their NVQ. This was a key role to coach, develop with excellent commercial awareness!

Tesco PLC February 1990 - April 1995 & October 1996 - April 1998

Having gained valuable management experience and following successful completion of First Line management Skills Course in 1991 and Effective Management Skills 1 in 1994, I moved to a section manager role within the company. After several projects and further promotions, I then completed Effective Management Skills 2 in June 1997. Reported directly to the Store Manager with decisions in the merchandising, stock control, sales and profits and the direction of an enthusiastic team of sales assistants to ensure we delivered the products in replenishment through the night to refresh the store. At anytime depending on shift and role I would organise from 6 to 60 staff.

. Stock Control

. Customer Service

. Security and Health and Safety

. Reports and Administration, Sales & Profitability,

. Opening & Closing the Stores

. Organising, Merchandising, Training & Work closely with departments and Management

Complex Manager - Navy, Army, Air Force Institute - April 1995 - October 1996

Following a successful intensive completion of a Trainee Management Program, the position of Assistant Manager and Relief Manager responsibilities for the whole complex were undertaken to increase sales and improve performance in various locations. Along with several roles in many complexes within the company around the UK I developed a marketing strategy taking on the responsibility to train and coach managers and staff to achieve a higher increase in turnover and to improve standards.

. Running Promotions for the benefit of the complex

. Sole responsibility for all money taken

. Maintenance of computerised financial package EDGAR & EPOS

. Liaison with representatives and buyers to attain quality products at cost effective margins

. Sales and Profitability

. Optimise best practices in marketing and sales

. Work closely with high ranking personal

Reporting directly to base Regimental Sergeant Majors or Company Commanders I established a rapport to a high standard receiving many invitations to many functions. One base I was posted in the UK I increased turnover by 44% in my first week, 52% in my second week and dropped to 18% in the third week to due regiment moving to high response area.

Skills

Extensive retail and management experience in a varied line career attaining many courses:

. 20 hrs Basic Food Hygiene and Catering

. 32 hrs Marketing Workshop

. 32 hrs Health & Safety in the workplace

. 24 hrs Customer Care and Selling Skills Workshop

. 24 hrs Leadership Skills Workshop

. 32 hrs Aid to Ordering & Merchandising

. First Line Management Skills

. Effective Management Skills

. Leadership and Effective Communication (Holland America Line)

. (In Progress) Harvard Development Leadership Program

Extra mural activities

A keen Rugby Player (Professional - Semi Professional) for various teams, Manchester, Alton, Army, RAF, Salisbury, Fordingbridge, Chester Rugby Football Clubs. Coached high level of Rugby and Sports for Local schools and clubs including a member of the England RFU. Enjoy playing Golf, Reading, Walking, Horse Riding, Keep Fit, Eating out and Socialising.

. Sports Personality of the Year

. Rugby Football Coaching Awards / Development Coaching Awards

. Instructors Course

. Sports & Physical Education Development

References

Adrian Riches - Area Manager USA Hardings Brothers

******.******@***********.**.**

Jason Vennor - Cruise Director

********@*****.*** or ****-***************@**************.***

Randal Corcoran - Marketing Manager

*********@**************.***

Dominic Venn Lever - He trained me to be a Signature Shop Manager

*********@*******.***

Allison Day Entertainment

*********@***.***

Celebrity Equinox Hotel Director - Raffaele Bernardini

Celebrity Equinox and Eclipse On Board Revenue Manager - Nadja Troublefield & Eddie Wong

Royal Caribbean Independence of the Seas - Hotel Director

Royal Caribbean Independence of the Seas - On Board Revenue Manager

Contact this candidate