Project Manager Customer Service

Eric Greene

Email: *********@********.***

Address: ** ***** **

City: Charles Town

State: WV

Zip: 25414

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Eric J. Greene

Charles Town, WV 304-***-**** *********@********.***

PROFESSIONAL PROFILE

A career minded professional with experience in management, accounting, auditing and customer service. Specializing in accounts payable (AP), accounts receivable, travel accounting, employee training and resolution of employee issues. Astute at researching, providing cost savings, and streamlining processes to provide accuracy and proficiency.

EXPERIENCE

COMPUTER SCIENCES CORPORATION 1991 to present

Manager, Travel Accounting / Finance

Accomplishments: Established in 1999 the travel reimbursement department at CSCs Sterling, Virginia-based Corporate Shared Services U.S. (formerly U.S. Shared Services). Beginning with a staff of 30, currently manage the travel department with the on-line expense reporting tool, which supports more than 40,000 U.S/Canada.-based employees. Approximately 140,000 expenses are processed per year. Provide training and support to CSC India team, now auditing business travel for CSC Commercial Business Units.

Processed employee relocation expenses.

Meet budget and forecasting performance requirements.

Meet department SLA requirements.

Use IFIS / Costpoint accounting systems for travel expense processing.

Implemented Concur, CSCs online expense reporting system.

Trained employees on travel/accounts payable policies and procedures, e-TES (work hours recording system), and full-time accounting.

Developed training presentations and documentation, conducted Web- and instructor-led training classes for business travel policies and procedures and Concur; traveled to various domestic locations for CSC to conduct training, as well as on Web.

Served as travel administrator for CSC business unit TMG(MSS) from 1995 to 2000, supporting 13,000 employees on policies, expenses, and corporate charge cards; conducted RFP process with local vendors; conducted hotel site visits.

Managed day-to-day activities of AP department in San Diego that processed 100,000 invoices annually; acted as project manager for transitioning Travel and A/P department from San Diego to Fort Worth.

Managed team providing employee morale and community activities in San Diego, and Sterling.

GENERAL DYNAMICS CORPORATION 1987 to 1991

Supervisor, Accounts Payable 1990 to 1991

Travel Accounting Processor 1988 to 1990

Fixed Asset Accounting / Procurement 1987 to 1988

Accomplishments: Supervised a staff of 5 to include accounts payable, the processing of 250 division travel expense reimbursements monthly; also assisted in Fixed Asset department and Procurement, approving purchase requisitions.

Supervised day-to-day activities of A/P

Processed 250 employee expense reimbursements monthly.

Implemented and managed business travel corporate charge card program for San Diego division.

Assisted with updating Travel/AP policies and procedures.

Trained employees on policies and procedures.

Served as fixed asset accountant; approved purchase requisitions.

Conducted special project on warehouse audit of consumables; recommended improvements.

EDUCATION

University of Phoenix, Phoenix, AZ (BSBA, January, 2006; MBA, Global Management, June 2008)

National Business Travel Association / Cornell University (Certified Corporate Travel Executive, July 2001)

ORGANIZATIONS

Member of National Business Travel Association

Member of Northern Virginia Business Travel Association

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