Training Customer Service

Tallman resume

Jonathan D. Tallman **** Inverness Drive Mechanicsburg, PA 17050 717-***-**** *********@***.*** SUMMARY OF QUALIFICATIONSHighly effective manager, supervisor, and administrator. Utilizes strong organizational and aggressive planningskills to consistently meet or exceed goals and expectations. Extensive knowledge of development and trainingwith a proven track record of success. Develops and maintains effective working relationships throughexceptional communication. Analyzes budget information and administers sound fiduciary responsibility. PROFESSIONAL EXPERIENCEGovernor s Office of Administration Sep 2004 to presentDirector, Keystone Academy for Learning (Dec 2010)Chief, Enterprise IT Training (2004-2010) Provides technical and theoretical training and development opportunities for commonwealth employees Conducts learning needs assessments and analysis then coordinates the design, development and delivery of required training Develops semi-annual training schedule coordinating the assignment, development and success of over 60 adjunct instructors Plans and organizes the recruiting efforts to find new adjunct instructors as required Effectively manages communications to ensure understanding and positive action toward desired outcomes Critically evaluates and oversees scheduling and cost of using external training vendorsSelected Accomplishments Assisted over 40 agencies with meeting employee developmental requirements by consolidating enterprise-wide training needs, coordinating and mentoring 60+ adjunct instructors, and managing external training vendors to deliver training to over 3,000 people in 2011 Created open lines of communication between the Information Technology community and Training community for the enhancement of training programs and offerings for IT professionals Efficiently manages MGR budget of $325K in support of enterprise-wide training initiatives Expanded the reach of vendor provided professional technological training by aggressively negotiating discounted training costs with training vendors Provides expert needs assessment and analysis services through agency consultation Expert in use of the commonwealth s portal technology. Designed, developed and delivered courses to support implementation and use enterprise-wide Coordinated training research efforts in support of enterprise technology standardsUnited States Navy 1983 to 2004Shore Intermediate Maintenance Activity, Norfolk, VALeading Chief, Weight Test Division (2003-2004) Responsible for the training, supervision, effectiveness and efficiency of 30-35 highly trained personnel in conducting extremely dangerous testing and certification of billions of dollars worth of operational and weapons handling equipment for all Atlantic Fleet ships Acted as a maintenance facility liaison to command level personnel ensuring excellent customer service in all aspects of testing and certification Jonathan D. Tallman Page 2Selected Accomplishments All equipment test and certification operations were conducted with zero injuries Ensured personnel achieved 100% of qualifications in required timeframe Maintained 100% accuracy of all technical publications Completed all testing and certification allowing ships to deploy on scheduleUSS Bataan (LHD 5), Norfolk, VAMaintenance & Material Management Coordinator (2001-2003) Provided supervision, guidance and training to support organizational maintenance and readiness Coordinated maintenance scheduling and equipment updates for 40 departments; consisting of 64 separate work centersSelected Accomplishments Developed and implemented a highly aggressive plan of action to ensure all aspects of the maintenance program were top rate and ready for inspection and evaluation. Command maintenance program awarded outstanding evaluation and scores. Personally awarded a medal of commendation Gun Control Officer - Trained and managed the crews for the ship s 7 self-defense weapons during Operation Iraqi Freedom Career Counselor - Provided counseling services to over 65 personnel in professional growth and advancement opportunities while maintaining an advancement percentage of 85%+ Command Damage Control Training Team member - Responsible for the training and leadership of shipboard damage control and firefighting to ensure safety and survivability of the ship, the 1,250 crew members, and the 2,400 marines onboard EDUCATIONPenn State University, Harrisburg, PA Expected May 2012Pursuing M. Ed Training and DevelopmentSouthern Illinois University, Carbondale, IL 1998BS Workforce Education and DevelopmentTidewater Area Community College, Virginia Beach, VA 1992AS Natural Sciences