Manager Management
Resume:
Naveen Kataria
Email: *********@********.***
Address: *** ***** *******
City: Irvine
State: CA
Zip: 92606
Country: USA
Phone: 949-***-****
Skill Level: Management
Salary Range: $150,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
NAVEEN KATARIA
176, Santa Barbara Mobile: 949-***-****
Irvine, CA 92606 *********@********.*** Home: 949-***-****
A distinguished Information Technology Executive with over 13 years of experience in diverse range of technologies. Demonstrated success managing Technology Administration, Consolidation, Standardization, IT Project Management & Pre-sales activities. Well-organized results oriented individual with proven ability to implement standards, processes & procedures that improve business functionality. Solid team management skills, capable of leading & motivating individuals to maximize levels of productivity while achieving business goals. Exceptional communicator, focused on building strong client relationships.
QUALIFICATION HIGHLIGHTS
Information Technology Datacenter Builds/Move Network Management
Executive Management Datacenter Consolidation Client/Server Technology
Project Management Datacenter Virtualization IT Process Improvement
Pre-sales Support Cloud Computing Service Transition/Operations
PROFESSIONAL EXPERIENCE
HCL America Inc, Irvine, CA
Group Manager Apr, 2011 - Present
In my current portfolio, I report into the Associate Vice-President - IS and lead the HCL GIO-Service Delivery team to manage build/run functions and Support Ingram Micro ($1 billion Corporation) & Achieving 99.9%+ Uptime of Critical Systems. I hold the responsibility for building & deploying new servers, manage Network uptimes & manage Storage/Backup & Directory Services. I manage a team which supports, planning and managing multiple technical systems and infrastructure projects for the enterprise. Large part of my responsibilities includes management of large Scale Datacenters, Datacenter Migrations & improving Virtualization in the environment. I also play a key role within the HCL's US West Coast & LATAM pre-sales team to build & present solutions to prospective HCL customers by means of yellow pad, DD & RFP presentation sessions.
* Assumed full responsibility of successful build/run functions globally with presence in NA, EMEA & APAC.
* Enhanced productivity by establishing Integrated Operations Center & 5 technical escalation departments and by improving internal processes positively impacting MTTE by 28% and MTTR by 14%.
* Recalibrated operating model design and implementation to support the management and operations of three global data centers for the customer.
* Operationalized new processes to forecast global infrastructure demand and capacity management thereby improving build requests to server build ratio by 37%
* Introduced new processes to test operational readiness of servers & support teams before servers are deployed to production improving server uptimes by 1.9%
* Instituted previously non-existent project management guidelines within organization to improve ability to meet timelines, budgets and objectives.
* Engage in client account business development activities, create service solutions, generate proposals & drive contract negotiations.
NAVEEN KATARIA
176, Santa Barbara Mobile: 949-***-****
Irvine, CA 92606 *********@********.*** Home: 949-***-****
HCL Comnet Systems & Services Limited, Hyderabad, India
Senior Manager Nov, 2010 - Mar 2011
Technology Excellence Group is the fastest growing business unit of HCL ISD. With this role I was tasked as owner of creating solutions for IT Infrastructure through differentiated value proposition "Industrialized IT Management". Our concepts of Industrialization are truly based on cloud computing as one of the platform of delivering that service. My focus was to ensure that the customer gets optimized, flexible, centralized, standardized & business aligned IT. Key service offering included: End-User Computing, Datacenter services, Integrated Operations Management Service, Cross Functional Services, Security & Network Services and Cloud Computing Services.
* Managed Service teams developing and implementing products and solutions for HCL customers.
* Being the lead client interface and overseeing all project activities from statement of work definition, to development, implementation, testing, and customer acceptance.
* Developing project plans and resource plans for customer implementation projects.
* Overseeing customer centric teams providing input, oversight and coaching project team participants.
* Interfacing with core product development team on deliverables, key milestones and timelines.
* Participating in customer solution design activities and requirements definition.
* Providing on-going client interface and project issue resolution.
HCL Comnet Systems & Services Limited, Hyderabad, India
Service Delivery Manager Nov, 2007 - Oct 2010
In this role, I led the Offshore Service Delivery team managing Online Services Division for Microsoft's search, portal, advertising and personal communications services, including online information offerings such as Bing and the MSN portals and channels. Through this engagement I was responsible to manage revenues worth $ 30 million and team size of 100+.
* Forecasted Monthly/Quarterly billing and track it against actuals to prevent revenue leakages.
* Designed and led projects focused on operations, service quality, process improvement, performance measurement, team solutions and leadership development in improving individual and organizational performance.
* Governed SLA performance and trend analysis ensuring all SLAs are met and reported as defined in SOW on a weekly, monthly and quarterly basis to MSN management.
* Spearheaded HCL owned Value Plus Initiatives & projects in MSN for execution within timelines & quality metrics.
* Identified areas of Service Improvement, prioritization of each improvement area and define timelines for completion.
* Monthly/Quarterly meeting with HR vertical to share and understand team concerns/issues/rotations.
NAVEEN KATARIA
176, Santa Barbara Mobile: 949-***-****
Irvine, CA 92606 *********@********.*** Home: 949-***-****
* Conducting skip level meetings and closely understand the state of operations.
* Focusing on reducing attrition and ensure it stays under 10% YoY.
* Working with sales team to review RFPs and provide project plan, effort estimates for new biddings.
PROFESSIONAL HISTORY
Organization Location Designation Customer Duration
HCL Comnet Systems & Services Ltd. Hyderabad, India Operations Manager Microsoft Corporation Sep 2005 - Nov 2007
HCL Comnet Systems & Services Ltd. Noida, India Team Lead Extreme Networks Sep 2004 -
Sep 2005
Convergys India Services Ltd. Gurgaon, India Technical Lead Cisco
Systems Feb 2003 - Sep 2004
Heartland Delhi Transcription & Services Pvt. Ltd. New Delhi, India Information Systems Engineer NA (Insourced) Oct 2000 - Feb 2003
EDUCATION HISTORY
Qualification Institute/Organization/University Year
ITIL V2 Foundation AXIM 2008
Extreme Certified Network Specialist (ENS) Extreme Networks 2005
Extreme Certified Network Associate (ENA) Extreme Networks 2005
Cisco Certified Network Associate
(CCNA) Cisco Systems 2005
Microsoft Certified Systems Engineer (MCSE) - WinNT 4.0 Microsoft 2000
GNIIT (3 Year Diploma Course in Information Technology) National Institute Of Information And Technology (NIIT) 1997- 2000
B.A (H) Delhi University 1997- 2000
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