Sales Quality Assurance

David Willis

Email: *********@********.***

Address: **** **** *** * #*-521

City: Seattle

State: WA

Zip: 98199

Country: USA

Phone: 425-***-****

Skill Level: Experienced

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAVID WILLIS

3430 26th Ave. West Seattle, WA 98199

*********@********.*** 425-***-**** LinkedIn: daveawillis

APPLICATIONS CONSULTANT - TECHNOLOGY SPECIALIST

INFRASTRUCTURE DEVELOPMENT & RELATIONSHIP MANAGEMENT

EXECUTIVE SUMMARY

Innovative and results-driven Information Technology Specialist with extensive experience shaping technology strategies

and developing transformative solutions that deliver immediate results and business-process improvements across

enterprise-level organizations. Proven track record of designing and executing new initiatives that optimize operations,

elevate service and support delivery, as well as expand product and service offerings. Leverages substantial background in

consulting and project management to lead design and execution of customized IT solutions and enhancements. Sterling

history of fostering top-flight relationships with account executives and external resources, showcasing keen ability to

translate complex technical information to technical and non-technical audiences while steadfastly reacting to rapidly

changing infrastructure environments.

Areas of Expertise

Technology-System Development - Project Management - Consultative Solutions - Change Management - Service Design & Delivery

Business-Case Development - Process Improvement - Full Lifecycle Implementations - Enterprise Systems - Strategic Licensing

Technical Sales - Pre-Sales Engineering - Virtualization & Cloud Computing - SaaS - Contract Negotiations - Quality Assurance

PROFESSIONAL EXPERIENCE

MICROSOFT CORPORATION - Issaquah, WA 2000 TO 2012

Premier developer and manufacturer of software and computing products representing $73B+ in annual revenue.

CORE INFRASTRUCTURE TECHNOLOGY SPECIALIST [2012]

Engaged in contract role, collaborating with National Director and Core Infrastructure Solution Specialists across Western

Region to support development and execution of territory plans needed to spur substantial sales and revenue growth.

Identified targeted CAM SMS&P accounts [500-3K seats] to drive pre-sales activities through promotion of product value

and customized infrastructure solutions. Interfaced with account representatives to determine business needs, designing

key strategies for technology upgrades and migrations aligned with client objectives. Ensured development of robust and

implementable plans prior to expiration of established licenses and services. Fostered relationships with cross-functional

business verticals, including Channel Marketing, Desktop Virtualization, and OEM clients, to guarantee optimal service

deployment across all resources.

. Successfully drove new-client adoption and software-purchasing agreements during six-month engagement.

. Increased client renewals and true ups while ensuring optimal revenue calculations through analysis of fourth-quarter

. true ups on existing agreements.

. Aligned brand messaging across sales and pre-sales operations by identifying differences in sales language across teams

of internal resources.

. Determined Systems Center customers with Software Assurance coverage in order to expand adoption of one-time

Licensing Grants to System Center 2012 platform, tracking numbers for Server Virtualization scenarios through close

collaboration with team of Solution Specialists.

ACCOUNT TECHNOLOGY SPECIALIST [EPG] & CORPORATE TECHNOLOGY STRATEGIST [SMS&P] [2000 TO 2011]

Advised 10-member Sales team on roadmaps for driving customer satisfaction and pre-sales technical support of

enterprise products for roster of 400+ accounts across Eastern U.S. region. Collaborated with customer representation,

including C-level Executives, Senior Management, and IT professionals, to design business cases aligned with IT-

infrastructure needs and third-party applications. Developed three-year plan for infrastructure architecture, managing

comprehensive testing and piloting to ensure optimal service and product deployment into customer platform. Analyzed

customer and business needs to design proactive strategies for mitigating and resolving complex sales-based challenges

through development of package-appropriate product resources. Orchestrated multiple software implementations and

developed SaaS needs requirements across multiple business verticals.

. Spurred customer adoption, ISV software purchasing, and ISV application support for new MS Server offerings by

supporting -Top 650 Breadth ISV- Account Representatives at corporate headquarters. Facilitated beta and final

releases of Windows Server 2003 and .NET 1.0 while advising ISVs through development issues to ensure successful

implementation of VB- and C-based programs into new framework and server line including SQL.

. Directed development, testing, and implementation of enhanced customer-training program using e-voucher system,

successfully strengthening training activities for deploying and securing portfolio of enterprise products without any

delays or interruptions to customer infrastructure. Garnered U.S. National Enterprise Sales Award and gained program

adoption across all domestic training partners.

. Substantially enhanced customer security by pioneering introduction of innovative processes for assessing customer

security needs and designing recommended roadmaps utilizing product offerings and procedural changes. Collaborated

with internal Security teams to train network of business partners in proprietary processes while deploying key

strategies for building long-term security reviews. Program set to be quickly adopted across domestic sales operations

within one year.

ADDITIONAL PROFESSIONAL EXPERIENCE

SYSTEMS ANALYST/SUPPORT ENGINEER - VOLT COMPUTER SERVICES - Redmond, WA

SUPPORT ANALYST - TRINITY WESTERN UNIVERSITY - Langley, BC

INFORMATION SYSTEMS TECHNICIAN - TIMBERLAND CONSULTANTS - Nelson, BC

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF IT - GIS - BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY [BCIT] - Burnaby, BC

ASSOCIATE OF APPLIED SCIENCE IN FOREST RESOURCE ENGINEERING - BCIT - Burnaby, BC

CERTIFICATIONS [MICROSOFT]

MICROSOFT CERTIFIED PROFESSIONAL, MCSE ID 1148852 [MCP+I, MCSE - SERVER & CLIENT]

MCTS SERVER 2008 APPLICATION INFRASTRUCTURE CONFIGURATION

MCTS VISTA CONFIGURATION

MCSE MCP+I - GENERAL PHYSICS LEARNING TECHNOLOGIES

TECHNOLOGY PORTFOLIO

SOFTWARE: MS Office Suite, MS Exchange, Virtualization, Visual Studio, SharePoint, Systems Center

NETWORKING: Routers, Firewalls, DMZ Config, Hubs, Switches, IP Telephony, Terminal Services, RDP,

Bandwidth Monitoring, Enterprise Security

OPERATING SYSTEMS: All Microsoft Server versions, Windows Desktops (NT4 to 2012, Win 95 to Win 8)

VISA STATUS

CURRENT U.S. CIS H1B to Jan 2015 (can be ported immediately)

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