Project Manager Customer Service
Resume:
Richard Armillotto
Email: *********@********.***
Address: *** ***** *** #*
City: Campbell
State: CA
Zip: 95008
Country: USA
Phone: 408-***-****
Skill Level: Management
Salary Range: $67,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Armillotto
371 Union Ave
Campbell, CA 95008
*********@********.***
ENGINEERING PROJECT COORDINATOR
OPERATIONS
CUSTOMER SERVICE
Dynamic, versatile and quality-driven Engineering Project Coordinator with
25 years of experience optimizing performance, streamlining processes, and
reducing costs
SKILLS, ABILITIES & ACHIEVEMENTS MATRIX VALUE OFFERED
Coordinator of 400k Sq. Ft. Facility: Oversees mechanical, electrical and
general maintenance. Manages a group of facilities personnel and various
vendors. Manages office and cube space planning for employee moves,
additions and relocations. Monitors the security through Bio-Metrics,
cameras, network and lighting. Administers Computerized Maintenance
Management System.
Skilled Project Manager: Consistently orchestrates solutions for complex
demands across 3 locations and unfailingly produces quality deliverables,
on time and within budget. Exceptionally personable and articulate;
inspires trust and confidence. Distinguished for ability to translate
technical issues for business users and fosters successful collaborations
with clients, vendors and other project stakeholders.
Core Competencies / Strengths at a Glance:
Analysis
Strategic Planning
Requirements
Enterprise Resource
Planning - SAP
Auditing
Troubleshooting
Engineering Management
HVAC Controls
Lucent PMP
HazMat Emergency Coordinator
CAREER SNAPSHOTS
Project Management. New setup of corporate facilities. Assisted with a 1400
employee facilities move from Sunnyvale, CA to San Jose, CA. Tracked
project scope and followed up on change orders.
Leadership. Introduced leading-edge technologies at Frank-Lin Distillers;
attained 98% reliability for
enterprise networks by preventative maintenance programs. Supported 50
engineers and created a quality assurance lab for Thuridion. Quickly
identified trends and/or problems.
User Support. Surpassed expectations of clients that included Aetna, Apple,
and Lucent with Intelliant. Achieved unprecedented customer satisfaction
scores for internal user support. Experience working in office, as well as
Union, environments.
Extensive Knowledge. Introduced emerging technologies such as world-class
enterprise solutions. Expert in Microsoft Networking, Microsoft Office
2010, Microsoft Windows XP through Windows 8.
Tools:
Preventative and Predictive Maintenance Programs
Identify
trends and/or problems
Lucent
ACD
Cisco VoIP
Voicemail
Surfcontrol Email / Antivirus
SonicWall
Veritas Backup
i.Link/FireWire
Software applications:
Lotus Notes
Kronos Time & Attendance
Footprints Ticketing System
Adobe Acrobat Publishing
CAREER TRACK & PERFORMANCE DRIVING FORCE
PROJECT MANAGER / IT HELPDESK AND AUDIO VISUAL ANALYST 2012 - Present
MAXIM INTEGRATED PRODUCTS San Jose, CA
Purpose and scope: Manage helpdesk Issues & Audio Visual projects for
Headquarters campus. Deploy 225 flat panel TVs for conference rooms and
meeting rooms used for Skype and WebEx. Proficient in setup up of worldwide
conferences and meetings in other Maxim offices using Skype and WebEx.
Setup Webcast events for CFO and Directors offsite. Configure Web TVs to
display websites for various departments. Work with Executives to place and
have installed Web TV placed thru-out Headquarters campus. Maintain OSHA
and FDA compliance in the test environment (FAB area
s). Self-directed and
able to work with minimal supervision in a team contributory environment.
Organizational Impact Contributions:
Managing incoming project, kick off meetings, setting time line using
Microsoft Project.
Measuring response times, documenting all change order requests, and
requesting quotes from different vendors.
Supporting multiple projects, discussing solution to sudden issues with
executives.
FACILITIES AND I.T. SUPPORT 2002 - 2012
FRANK-LIN DISTILLERS PRODUCTS Fairfield, CA
Purpose and Scope: Program and Project Management; moved corporate location
from San Jose to Fairfield California, 150 cubicles with 150 desktop
computers. Advised and collaborated with executive officers to define key
performance metrics. Instituted budgets, policies, processes and procedures
promoting optimization and stability for 24x7 LAN/WAN operations.
Negotiated purchasing; managed hardware assets and administered software
licensing across 4 locations. Managed wireless connectivity, desktop
systems, and Microsoft product support to 110 users. Identified and
developed solutions for critical business issues. Drove continuous
improvements and executed special projects. Space planning for new locations.
Organizational Impact Contributions:
Automated inventory counts that reduced inventory cycle times; set up
printers and barcode scanners, Weigh Tronex truck scale, call center,
document management and alarm systems.
Saved $109,100 over vendor costs by coordinating company relocation from
San Jose to Fairfield; designed and installed wiring and fiber optic
cabling, VoIP, LAN and computers.
Improved systems security; configured a Virtual Private Network (VPN) for
all mobile computers; installed data backup and network security applications.
Implemented HVAC software, Kerri security system, surveillance cameras
and Honeywell DVDR enabling desktop monitoring of 4 facilities; supervised
grounds and facilities maintenance.
OPERATIONS MANAGER 2000 - 2002
THURIDION Santa Cruz, CA
Purpose and Scope: Directed a team of 50 engineers. Procured and
controlled $1M inventory for maintenance of multi-platform local and
wide-area networks and workstations. Managed capital and operating budgets,
vendor and partner relationships. Administered email, backup software, and
other network systems. Configured PCs and troubleshot user issues.
Organizational Impact Contributions:
Conceived, justified, and spearheaded establishment of a quality
assurance laboratory, which enhanced system performance and boosted
productivity.
Negotiated purchasing agreements that lowered costs for hardware,
software and telecommunications services.
PROJECT MANAGER NETWORK ADMINISTRATOR 1999 - 2000
ZAYANTE (AQUIRED BY APPLE) Scotts Valley, CA
Designed LAN and WAN solutions for clients. Successfully completed
company's relocation before deadline by creating action plan, ordering
furniture and overseeing flawless network migration.
PROJECT MANAGER 1997 - 1999
INTELLIANT CORPORATION Sunnyvale, CA
Customized and delivered telecommunications and network system solutions
that exceeded expectations of clients including Apple Computer, Lucent
Technologies, and KLA-Tencor.
EDUCATION AND TRAINING
Economics
Tunix Community College Farmington, CT
Technology
Cabrillo College
Aptos, CA
Technical Courses and
Certifications include:
Lucent Project Management Training
Team Management / Motivation
Microsoft Windows 2000/Exchange 2000 Server
Novell Network Administrator
Lucent PBX System
HP UNIX System Administration
Cisco Router
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