Customer Service Sales
Resume:
Susan Shane
Email: *********@********.***
Address: ** ***** **** **
City: Vallejo
State: CA
Zip: 94591
Country: USA
Phone: 707-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Susan Shane
48 Cliff Walk Dr. Vallejo, CA 94591 - 707-***-**** - *********@********.***
Core Strengths
Excellent interpersonal skills Time Management Skills
Leadership experience Data gathering and entry (CRM)
Proven sales success Extremely detail oriented
Organized follow through Microsoft Office and Internet Research
Customer service oriented Problem solving skills
Accomplishments
Sales:
Achieved Winners Circle and Circle 100 for exceeding sales quota ten consecutive years
Recognized with Presidential Leadership award for implementation of Nevada and California marketing and sales plans
Customer Service and Relations:
Awarded Chairman's Awards for improving companies image through community outreach, networking and sales
Market Research:
Over eight years of customer recruitment and lead generation, market research, sales territory design, and economic analysis
Initiated more than 50 follow-up calls per day to interview customers via surveys to determine project status, while managing incoming calls and email
Work Experience
Sales Support Rep., 09/2010 11/2011
HydroPoint Data Systems, Inc. Petaluma, CA
I performed support activities for our Field Sales Executives, which included cold calling, lead generation, and market expansion. Develop and present new sales and marketing business strategies to management for approval. I successfully initiated 50 calls per day, following up on email, conducted internet research and followed up with internet marketing activity. SalesForce (CRM) was used to track activity.
Sales Consultant, 06/2006 - 01/2009
Global Energy Partners, LLC Walnut Creek, California
Act as customer liaison between Utility, in house Engineers, Vendors, sales and management Developed potential client list, cold called targeted customers, conducted telephone screening interviews and assessments, qualifying customers prior to scheduling field appointments. Documenting activity in a proprietary CRM system was critical.
Retail Store Manager, 07/2003 - 06/2006
Hancock Fabrics Napa, California
Hired and trained employees to provide outstanding customer service, and properly maintained inventory levels to increase sales results. Track Point of Sale transactions for product projections. Analyze retail on line competitors to determine strengths, weaknesses and gaps to target products. Receive product orders, issued quotations, and notified customers of back orders, followed up with project planners. Perform district wide audits for distribution of product to improve visibility and profit.
Early Retirement, 08/2001 - 07/2003
Verizon Wireless San Ramon, CA
Throughout my career with Verizon, I held several positions in Market Development, Major Accounts and Small Business Sales. All positions were focused on delivering outstanding customer service, developing sales strategies, account management and territory development.
Educational Background
Los Gatos High School Los Gatos, California
References
Lynda Kelaita, Events Coordinator
The Terraces Senior Living Community in Los Gatos
Dianna Marquardt
Manager Leslie Pools
Lori Gallagher
Independent Artist
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