Manager Management

Jerry Anderson

Email: *********@********.***

Address: ** ********** **

City: Anniston

State: AL

Zip: 36201

Country: USA

Phone: 256-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jerry D. Anderson

75 Carnoustie Pl

Anniston, AL 36207

*********@********.***

Home: 256-***-****

Cell: 408-***-****

Objective: Obtain a position to further advance my career in program or project Management.

Summary of Qualifications: A retired Army war veteran with 21 years of Army Maintenance Management experience and 9 years managing Field Service work for BAE Systems Land and Armaments.

Jan 2004-Present

Field Service Manager Level 2

Received Chairmans Award in 2012 for managing the Deprocessing and delivery of 1026 Personnel Carriers in Iraq.

Received Chairmans Award in 2009 for Schofield Surge Team. I worked to negotiate a revised production plan and create new work processes resulting in production improvements and retention of contract.

Collaborated with supply chain, BAE program management, Government Program Management, and individual Army units to resolve Warranty and product support issues for new vehicles.

Maintained historical database of defects found when delivering vehicles for analysis used to drive process improvements in the plant, reducing rework and costs.

Solicited feedback from customers and analyze the data to ensure customer needs are satisfied.

Reviewed warranty claims and associated costs and approved corrective actions when appropriate.

Produced cost estimates for bid and estimates for completion of work performed outside the plant.

Used defect data to identify trends in the field and ensures that regional managers and representatives are taking action to control the process.

Performed Leave Behind Equipment maintenance on 814 vehicles at 12 locations between Oct 2009 and Feb 2011.

Managed Reset projects at 4 ID Fort Hood, 1 CD Fort Hood, 3 ID Fort Stewart, 3rd ACR Fort Hood, and 2nd Iteration 4ID at Fort Stewart, making all deliveries on schedule and within prescribed budget.

Partnered with DOL on 3rd ID Reset of over 500 vehicles in four Brigade Sets.

Managed vehicle modifications including Add On Armor (AOA), Drivers Vision Enhancement (DVE), Communications upgrades, cupola bearing upgrades, and track assembly upgrades on vehicles in Iraq, Fort Bragg, Goose Creek, Yakima, Fort Bliss, Fort Hood, Fort Stewart, Fort Riley, Fort Benning, and Camp Shelby

Managed new vehicle fieldings for all M113 Family of Vehicles (FOV) vehicles from Anniston Army Depot, National Reset, Conversion stock, and Centralized Reset without missing any fielding dates while staying within budget.

Started Field Service organization at BAE Systems with 1 Field Service Representative and achieved approximately $150M in sales with a peak headcount of approximately 250 personnel.

April 1983-Dec 2004

Motor Sergeant/Motor Officer US Army

In support of Operation Iraqi Freedom (OIF) took 150 assigned vehicles with Operational Readiness Rate of under 60% and improved it to 100% in time for the start of OIF and maintained a minimum rate of 95% throughout the war and returned every piece of equipment to Fort Stewart without loss.

Responsible for maintenance section of 70 soldiers and performed all tasks and returned with no soldiers killed, wounded, or injured.

Managed maintenance management process and control and maintained efficiency despite performing much of duties under direct and indirect enemy fire.

Performed duties of Motor Officer and Motor Sergeant throughout war at the request of commander that I assume both duties.

Provided feedback for Army maintenance and contract maintenance operations and reported findings through DMMC, DOL, and AMC.

Education:

Central Michigan University

Master of Science: General Administration GPA 3.92

Areas of Concentration: Statistical methods and applied business research.

Penn State University

Bachelor of Science: Business Administration

Areas of Concentration: Marketing, Minor concentration in Electrical Engineering.

Additional Qualifications:

Certified Project Management Professional and member of the Program Management Institute.

Two years experience as estimator at a steel forging plant.

Summary:

I am a proven leader and Field Service Manager with extensive experience in vehicle delivery, warranty programs, field maintenance programs, and coordinating resources to ensure smooth customer delivery and satisfaction.

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