Engineer Customer Service

GeorgeM BurpeeJr

Email: *********@********.***

Address: **** ****** ******

City: Philadelphia

State: PA

Zip: 19135

Country: USA

Phone: 215-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George M. Burpee, Jr.

4137 Gilham St.

Philadelphia, PA 19135 US

Mobile: 215-***-****

Home: 215-***-****

*********@********.***

EXPERIENCE: 12/2005-10/2011 Millipore Corporation Billerica, Massachusetts

Industry: Biotechnology/Pharmaceutical/Life Sciences

Field Service Engineer (FSE)

Installed, Repaired/Managed Repairs and completed Preventive Maintenance and Operational Checks on all of the company`s water purification systems which included Large building wide systems and local lab settings, with a focus mostly in the lab area. I covered the Philadelphia and surrounding suburbs, but also traveled as needed to other parts of the tri-state area with overnight stays as needed. Within my first year at Millipore I was responsible for managing a $950,000 account with 450+ separate systems installed at Merck WestPoint PA. My background and experience is within a wide range of electronics but I gained a lot of experience in water chemistry and several purification methods, such as Reverse Osmosis (RO), Electronic Deionization (EDI), Particulate filtering as well as contaminate specific filtering. This includes all of the control systems and monitoring devices within our purification systems as well as peripheral devices from other OEMs. Worked on and maintained Large building wide, large volume custom systems as well, such as the system recently installed in the new building at Temple University. Completed Validation Services for most of the Millipore Systems.

Researched and ordered required parts to complete jobs, managed repairs from outside services, and all other support functions.

Update and maintain the inventory database (Safari) using the company proprietary asset management software.

Built and maintained a very good rapport with all of the customers whose systems I was responsible for, always taking the time to take care of any customer questions or concerns, including some re-training if needed.

: 9/2002-12/2005 Aramark Clinical Equipment Trenton, New Jersey

Industry: Biotechnology/Pharmaceutical

Clinical Engineering /Bio-Medical Equipment Technician (BMET)

Repaired/Managed Repairs and completed Preventive Maintenance or Operational Checks on all forms of biomedical equipment including, but not limited to, a range of infusion pumps, sterilizers, electrical surgical generators, centrifuges, lasers, a variety of physiologic monitors, telemetry equipment, Central Stations, X-Ray & AMX portables, infant incubators, blood/blanket warmers, compression devices, etc., as well as dictation equipment, faxes, computers/operating systems. Worked within the entire hospital including the ICU/CCU, STU, ER, OR, PT, GI, ACP, PCU, SPD/CSD, NICU, L&D, Maternity, Radiology, Lab, patient rooms.

Researched and ordered required parts to complete jobs, managed repairs from outside services, and all other support functions.

Updated and maintained the inventory database and ISIS Pro, keeping accurate and complete installation, maintenance, and repair histories for all equipment that I managed.

Wrote a Work-Flow procedure for the department and successfully influenced its general incorporation, subsequently influencing more efficient use of ISIS Pro (our asset management software) into the daily routine among coworkers.

Built and maintained a very good rapport with each of the separate department managers and/or leaders whose systems I was responsible for, always taking the time to answer any and all questions or concerns.

2/2002 - 5/2002 Omni-spread Communications

Springhouse, Pennsylvania

Industry: Electronics Engineering/Communications

Engineering Technician

Temporary position with a start-up company.

Built, aligned, and tested spread spectrum transceivers for multiple industries with unique data communications needs.

9/1984 - 6/2001 General Instrument Corporation Horsham, PA 19044

Industry: Electronics Cable/Satellite/Communications

Electronics Engineering Specialist/Design Engineer

Electronic Design Engineer 1994 > 2001 No interruption in employment occurred. This is just showing a responsibility change from technician to engineer/engineering program manager.

>> Designed digital, analog & RF control circuits and subsystems for video & audio scramblers & processors, modulators & demodulators, error correction systems, control systems, satellite subsystems including encryptors & decryptors, multiplexers, etc...

>> I was involved with products for such companies as Music Choice(R) & The Sega Channel (R)

>> Used state of the art HW such as FPGA's, microprocessors, PLD's,& ASIC's and testing equipment such as spectrum analyzers, oscilloscopes, logic analyzers, signal analyzers & generators, etc...

>> Proficient with just about all MS and MS Office SW (Word, Excel, Power Point, Project) and CAD SW such as Cadence Concept, OrCad, Verilog-XL, ViewLogic, Synopsys, Xact, MaxPlus-II, etc...

Senior Electronic Technician

Engineering Technician 1984 > 1994

>> Built & tested prototypes for digital, analog & RF electronic circuits in an R&D department. This included video & audio scramblers& processors, modulators & demodulators, error correction systems, control systems, satellite subsystems including encryptors & decryptors, multiplexers, etc...

>> Ordered parts, interfaced with the factory, wrote test procedures, set up test equipment, and trained factory personnel. This required sometimes frequent travel to our factory as well as customer locations throughout the US and abroad.

>> Other support functions such as creating schematics, block diagrams, test reports, working with other internal departments for PCBs, mechanical devices, manuals, purchase orders, etc...

>> Used state of the art HW such as FPGA's, Microprocessors, PLD's, & testing equipment such as spectrum analyzers, oscilloscopes, logic analyzers, signal analyzers & generators, etc...

>> Proficient with just about all MS and MS Office SW (Word, Excel, Power Point) and CAD SW such as OrCad, Cadence, Verilog-XL, ViewLogic, Synopsys, Xact, MaxPlus-II, etc...

>> PC HW & SW Repair.

EDUCATION: 1990 - 1995 Drexel University US-PA-Philadelphia

Some College Coursework Completed

Took night classes (off and on) while still working fulltime at General instrument. I finished 90% of all required math and also some Liberal Arts while working towards an BSEE. Transcripts are available.

5/1983 - 8/1984

Lyons Technical Institute

US-PA-Philadelphia

Associate Degree

Fulltime day student while also working fulltime at night at a factory in Philadelphia (not listed on Resume). Electrical/Electronic theory in both analog and digital circuits, microprocessors, logic theory, assembly language, semiconductor theory and operation.

>> Graduated top of my class with a 3.884 GPA (97.1%)

>> Received Academic Achievement Award.

>> Earned membership into the ISCET (International Society of Certified Electronic Technicians).

AFFILIATIONS: 8/1997 - 8/1998 SCTE Society of Cable Telecommunications Engineers

5/1984 - 5/1985 ISCET International Society of Certified Electronic Tech

Skill Summary

Skill /Test Equipment:

Oscilloscopes, Spectrum analyzers, Volt Meters, Digital Volt Meters, Network Analyzers, Logic Analyzers, Signal Generators, Power Supplies, Power Meters Sweep Generators, Frequency/Function Generators, Frequency Counters, Mettler-Toledo Water Conductivity Meters, Commercial Grade Water Chemistry Test kits.

Skill / Software: Administrative - MS Office, MS word, MS Excel, MS PowerPoint, MS Project, MS Windows, MS Outlook, CAD - OrCad Electronic Design, Cadence, ViewLogic Electronic Design, Tango PCB, Xilinx XACT, and a variety of other Administrative and Electronic Design Software. Very proficient with PC Hardware & Software and utilities. Assembly and Machine Computer Languages.

Skill / Other: Familiar with a wide range of electronic gear, from RF transmitters and receivers, transmission techniques - AM, FM, QPSK, FSK, QAM. Video and audio processing equipment, digital and analog electronics and electronic theory. Encryption, decryption, multiplexers, data path, system engineering, Control systems, Clinical equipment w/test and measurement techniques. Asset Management, Engineering Support functions, Hospital/Pharmaceutical/Medical Laboratory & Electronics Laboratory Environments.

Summary

Field Service Engineer & Electronic Engineering Specialist with over 25 years experience. Expert troubleshooting skills and analytical thinking. Technically orientated and motivated fast learner. Organized with Meticulous record keeping. Very proficient in technical and MS Office software. Strong client/customer service skills and very personable.

Skills

Electronic test equipment (spectrum analyzers, oscilloscopes, multi-meters)

Electronics theory

Systems control, data path, communications circuits

Digital & analog electronics

Component level troubleshooting

Medical, pharmaceutical, electronic, electromechanical equipment.

Systems installation, Preventive Maintenance, service, repair, validation

Field Service

Customer Service

On-site or classroom training

Technical Sales Support

Applications Engineer and support

Hospital, laboratory, industrial, R&D electronics environments

Accomplishments

Successfully provided all of the service and preventative maintenance requirements of a $950,000 service contract for a major pharmaceutical company with 450 system installations, with a $90,000/yr open repair budget.

Analyzed the precise cause, then wrote a subroutine in assembly language that eliminated an audible "tick"; due to a slow recovery time after signal reacquisition of the Music Choice satellite transmission signal in over 300 satellite receivers in cable companies across the country, saving the company over $1,000,000 in time and equipment, while the consensus among the product engineers was a hardware redesign, and satellite receiver replacement.

Analyzed the precise cause, then made a small circuit design change within a single Field Programmable Gate Array (FPGA) which repaired an audible "tick"; due to mistiming of a shared, multiplexed data stream at the Music Choice satellite up-link, saving an unknown dollar amount, but ensuring the continued use of that data path, while the engineering answer and consensus at the time was the elimination of that specific data path.

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